How to Pay Your South Alabama Utilities Bill Online or In Person

Paying your utilities bill on time every month is an important responsibility as a homeowner or renter. South Alabama Utilities offers several convenient payment options to fit different needs and preferences. In this article, we’ll provide a detailed guide on how to pay your South Alabama Utilities bill online, by mail, bank draft or in person.

Overview of South Alabama Utilities

South Alabama Utilities provides electric, water and wastewater services to over 16,000 customers across southwest Alabama. They serve the cities of Citronelle, Mt. Vernon, Semmes and portions of Mobile County.

The company has two local offices

• Citronelle Office: 8100 Joy Street, P.O. Box 428 Citronelle, AL 36522 – (251) 866-2365
• Semmes Office: 4800 McCrary Road, P.O. Box 809 Semmes, AL 36575 – (251) 649-4316

Normal business hours are Monday – Thursday from 7:00am – 5:30pm.

When is my South Alabama Utilities Bill Due?

South Alabama Utilities bills are due by the 10th of each month.

If the due date falls on a weekend or holiday, you have until the next business day to pay without incurring a late fee.

Bills paid after the due date will be assessed a 10% late penalty. Failure to pay after 30 days can result in disconnection of service.

So mark your calendar and pay your bill on time each month to avoid extra fees

Paying Your South Alabama Utilities Bill Online

Paying online is the quickest and most convenient way to pay your South Alabama Utilities bill Here are the steps

1. Go to the South Alabama Utilities website at www.southalabamautilities.net.

2. Click on the “Pay Bill” button in the top right corner.

3. This will take you to the customer portal login page. Enter your account number and 4-digit PIN.

4. On the payments page, enter the amount you wish to pay. You can pay the total balance due, make a partial payment or pay a specific amount.

5. Select your payment method. Options include credit/debit card, electronic check from your bank account or PayPal.

6. Enter your payment information and submit.

7. You’ll receive a confirmation page and email receipt for your records. Payments made before 5:00pm reflect on your account the same business day.

Paying online takes just a few minutes and gives you peace of mind that your payment was received. You can also setup recurring payments so your bill gets paid automatically each month.

Paying by Bank Draft

Another easy option is to signup for bank draft payments directly from your checking account. Here’s how it works:

• Complete a bank draft authorization form online or by mail
• Provide a voided check or account verification from your bank
• On your bill due date each month, the total payment will be drafted from your account automatically

It takes about two billing cycles to get bank draft fully setup. But then you don’t have to remember to login and pay each month – it’s done for you!

Your monthly bill will indicate it is “Paid by Bank Draft” once established. The payment will also show as deducted on your bank statement.

Paying by Mail

If you prefer, you can mail in a payment each month with a check or money order.

Please allow 7-10 days for mailed payments to reach the utility and be applied to your account. Payments must be received by the due date to avoid late fees.

Send your mailed payment to:

South Alabama Utilities
P.O. Box 428
Citronelle, AL 36522

Be sure to include your full account number on the check or money order.

Paying In Person

You can also pay your utility bill in person at one of South Alabama Utilities’ local offices:

Citronelle Office:

8100 Joy Street
P O Box 428
Citronelle, AL 36522

Semmes Office:

4800 McCrary Road
P O Box 809
Semmes, AL 36575

Both locations have an after hours drop box where you can leave a check or money order by the due date. Payments left in the drop box will be credited to your account the next business day.

When paying in person, be sure to bring your monthly utility bill so the amount due can be applied correctly.

The offices are open Monday – Thursday, 7:00am – 5:30pm.

Setting Up Recurring Payments

For maximum convenience, consider setting up recurring payments through the online portal, bank draft or your own bank’s bill pay.

With recurring payments, the amount due is automatically paid from your preferred account each month. Then you don’t have to remember to login and manually pay the bill yourself.

Just be sure to update your payment method if your credit card expires or you close your bank account.

What If I’m Unable to Pay My Bill?

If you’re unable to pay your South Alabama Utilities bill in full by the due date, give them a call right away at 251-866-2365.

They can discuss payment plan options and direct you to any available assistance programs. This can help avoid service disconnection.

Acting quickly is essential if you anticipate having trouble paying on time in any given month. Don’t wait until after the due date has passed.

Avoid Late Fees and Service Interruptions

Now you know all the ways to pay your South Alabama Utilities bill conveniently online, by mail or in person.

The key is paying by the 10th of each month before late fees kick in. Set a reminder on your calendar so your payment is never late.

Signup for automatic payments or bank draft for maximum convenience. This ensures your bill gets paid on time without you having to remember.

Following these tips will help avoid extra fees, penalties and any utility service interruptions – giving you peace of mind. Contact South Alabama Utilities if you ever have questions about your account or available payment assistance programs.