New Albany Light, Gas & Water (NALGW) provides essential utility services to residents and businesses in New Albany, Mississippi. If you are a NALGW customer, this guide will walk you through everything you need to know about paying your utility bill conveniently online.
About New Albany Light, Gas & Water
NALGW is the city-owned utility that provides:
- Electricity
- Natural gas
- Water
- Sewer/wastewater treatment
They serve around 5,000 customers in the New Albany area. As a municipal utility, their mission is to deliver reliable and affordable utility services to the local community.
NALGW has invested in infrastructure upgrades in recent years, including:
- New advanced metering systems
- Gas line replacement grants
- Water treatment plant improvements
These investments ensure quality service now and in the future.
Benefits of Paying Online
NALGW offers online bill pay through their Customer Portal website and mobile app. Paying online has many benefits:
- Pay anytime 24/7
- Make one-time or recurring payments
- Avoid late fees
- Go paperless
- Access billing history
- Monitor usage
- Quick and secure
Online payments allow you to manage your account easily on your schedule.
How to Pay Your Bill Online
Follow these simple steps to pay your NALGW bill online
-
Click “Log In” if already registered or “Sign Up” for new users
-
Enter your 10-digit account number and 4-digit PIN
- Your PIN is the last 4 digits of your social security number
-
Select “Make a Payment” on your account dashboard
-
Choose payment amount and select payment method
- Credit/debit cards and e-check accepted
- Small fee applies to card payments
-
Submit payment and receive confirmation
You can setup recurring auto-pay when entering your payment method to have your bill automatically paid each month.
View and Monitor Usage
The online portal also allows you to view current and past bills and monitor your usage. Tracking your usage helps identify ways to conserve or adjust your habits if needed.
You can view usage for:
- Electricity in kWh
- Gas in CCF
- Water in gallons
Understanding your consumption patterns allows you to take control of your utility costs.
Paperless Billing
Go paperless by enrolling in e-bills through the online portal. Instead of receiving a paper bill in the mail, you will get an email notification when your new bill is ready to view and pay online. This cuts down on clutter and is better for the environment.
Customer Service Options
NALGW strives to provide excellent customer service through:
- Online account management portal
- Phone payments and assistance (662-534-1041)
- Downtown office at 126 W Main Street
- Email ([email protected])
- Website FAQs and resources at newalbanylgw.com
Reaching a customer service rep by phone or in person is easy with their small local office.
Convenient Payment Options
In addition to online payments, NALGW offers:
- Auto bank draft
- Phone payments
- Mail-in payments
- Office drop box after hours
- Office counter service
They accept cash, checks, money orders, and major credit/debit cards.
Get Started with Online Bill Pay
Managing your utility account with NALGW online is the most convenient option. Sign up for their portal to view bills, monitor usage, and pay in seconds from anywhere. It is quick, easy, secure, and mobile-friendly. Give it a try today!
Light Up Jeff and and Light Up New Albany events kick off holidays in southern Indiana
How can I use New Albany Light, Gas & Water app?
New Albany Light, Gas & Water’s mobile payment application can be downloaded and used via the Mac App Store. It allows you to view and pay your bill, view your past payments, access your historical usage information in graph form, and manage your payments and notifications. The app also includes bug fixes related to Autopay enrollment.
When will my New Albany light & gas & water account balance be updated?
Payments will immediately update your New Albany Light, Gas & Water account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
What is New Albany light & gas & water’s mobile payment app?
New Albany Light, Gas & Water’s mobile payment app offers the ability to view and pay your bill, view past payments, access historical usage information in graph form, and manage payments and notifications. The app has been fixed for Autopay enrollment issues and is reported to be working great.
How do I contact New Albany electric & natural gas?
(888)-595-8239. Have your account number ready. Providing electricity, water, sewer and natural gas to the residents of the City of New Albany and its surrounding areas. Pay bills online with our new customer portal!
Where does New Albany Gas & Water serve?
New Albany Light, Gas & Water serves parts of Union, Marshall and Tippah counties in Mississippi. Incorporated in 1934, the company today has more than 10,500 business and residential customers and maintains 690 miles of transmission line.
New Albany Light, Gas & Water serves parts of Union, Marshall and Tippah counties in Mississippi.