Paying your utility bill to the City of Loma Linda is easy when you know all your options The city offers several convenient payment methods so Loma Linda residents can pay their water, sewer, trash, and other city service bills on time each month Read on to learn about the available payment options and how to take advantage of them.
Payment Options Overview
The City of Loma Linda accepts utility bill payments through the following methods
- Phone
- In person
- Online
- Auto pay
- Drop box
Many of these options allow you to pay 24/7 for maximum convenience. You can also set up automatic monthly payments so you never miss a bill deadline.
When you pay on time you avoid late fees service interruptions, and other penalties. Review your payment choices below and select the ones that fit best with your schedule and preferences.
Paying by Phone
The easiest way to pay your Loma Linda utility bill is over the phone. Simply call 1-888-288-5614 anytime day or night to use the city’s automated payment system.
With this IVR (interactive voice response) system, you can pay your bill 24/7. Just have your account number and payment information ready when you call. Then follow the prompts to enter details and complete your transaction.
IVR payments let you quickly handle your bill without having to travel anywhere or be confined to business hours. As soon as your call ends, your payment will be processed immediately.
Paying In Person
You can also pay your utility bill in person at Loma Linda City Hall, located at 25541 Barton Road. Visit the Finance Department on the first floor during open hours:
- Monday to Thursday, 7AM to 5:30PM
When paying in person, you can make a cash or check payment and receive same day receipt confirmation. This option works best for those who prefer handling financial transactions face-to-face.
Be sure to allow enough time before 5:30PM closing to get your payment processed. Arrive late in the day at your own risk!
Paying Online
For online bill pay, the City of Loma Linda offers a Citizen Self Service system. Register for an account on the self service website.
With self service, you can:
- View account history
- Link multiple accounts
- Check your balance
- Make one-time or recurring payments
- Go paperless
Paying online is fast, easy, and secure. Your account and payment details are protected by encryption. You’ll receive email receipts for your records.
Self service lets you pay anytime from your computer or mobile device. Skip the phone calls, lines, and hassle!
Auto Pay
For ultimate convenience, enroll in auto pay through the City of Loma Linda. This authorizes your monthly utility bill to be automatically paid from your bank account.
To sign up, complete an AutoPay Program Application Agreement. You can get a form:
- Online here
- In person at Loma Linda City Hall
Attach a voided check to your application. This provides the city with your account details to withdraw funds each month.
You’ll receive a bill for your records, but no action is required on your part. On the due date, your water and other utility charges will automatically debit from your bank account.
Paying by Mail
You always have the option to pay your utility bill by mailing a check or money order to City Hall.
Please make checks payable to the City of Loma Linda and include your account number on the memo line. Mail your payment to:
City of Loma Linda
25541 Barton Rd
Loma Linda, CA 92354
Allow 3-5 business days for mailed payments to reach the city and get credited to your account. Payments must be received by the due date to avoid late fees.
To save time, consider switching to auto pay or online payments instead. But mailing a check works if you prefer that classic payment method.
Using the Drop Box
For your convenience, the city has a drop box located outside City Hall where you can drop off check or money order payments. The drop box is:
- On the west corner of the library parking lot
- Between the community room and library
Payments left in the drop box by 5:30PM each day will be processed same day. Otherwise, they will be collected and processed the following business day.
The drop box is accessible 24/7. Swing by anytime to drop off your bill payment when City Hall is closed. Just remember your payment won’t be applied until the next business day.
Avoid Late Fees and Service Disruption
Now that you know all the ways to pay your utility bill to the City of Loma Linda, be sure to pay every month on time. Bills are due upon delivery and become delinquent 15 days after the mail date.
If your bill is 60+ days late, your water and other services are subject to disconnection. You’ll also owe a $75 disconnection fee during work hours or $115 after hours if your utilities get shut off and need to be restored.
Protect yourself by paying on time every month. Mark your calendar with each bill’s due date. And take advantage of auto pay or online payments to never miss a payment deadline.
Get Help with Paying Your Bill
If you’re experiencing financial hardship and struggling to pay your utility bills, help is available. The City of Loma Linda partners with state and federal programs to assist residents in need.
The Low Income Household Water Assistance Program (LIHWAP) provides aid for past due utility bills. Based on your income, LIHWAP can pay up to $2,000 towards your outstanding residential water and sewer charges.
Visit csd.ca.gov/waterbill to check eligibility requirements for LIHWAP assistance. Income limits apply, but you may qualify to significantly reduce your overdue utility balance.
You can also call the Loma Linda Finance Department at 909-799-2845 for help with your utility bills. Discuss hardship programs, payment plan options, or other bill paying solutions. Don’t let past due balances or unaffordable rates put your services at risk.
Paying Your Loma Linda Utility Bill is Easy
Managing utility bills with the City of Loma Linda is quick and convenient when you use any of the payment options covered above. Find the ones that suit your preferences and lifestyle.
Automate payments for a no-hassle approach. Or stick with your tried and true method like mailing a check each month. Either way, pay on time to avoid penalties and interruptions to your essential services.
If money is tight, get the help you need. Ask the city about assistance programs to lighten your utility burden. With the right payment method and financial aid if required, you can keep your water, sewer, and other city services flowing smoothly.
City of Loma Linda City Council Meeting September 24, 2024
FAQ
Who is the city manager of Loma Linda CA?
What services does the city of Loma Linda provide?
The City of Loma Linda provides the following utility services: The Finance Department oversees customer service requests, bi-monthly billings, and collection of payments related to these services. Residents can sign up for services at City Hall in the Finance Department, or call (909) 799-2845, Monday through Thursday, 7:00 AM to 5:30 PM.
How do I pay a bill in Loma Linda?
Please make your check payable to – City of Loma Linda. You can mail or pay at the Civic Center Locations. Bills are due and payable upon presentation and shall become delinquent and subject to a 10% penalty fifteen (15) calendar days after date of mailing.
Does Loma Linda have a utility self service?
Loma Linda’s Utility Self Service has been updated. If you have issues signing in, please choose “Sign up” and register with your previous Self Service email to link your accounts. Any questions can be directed to the city’s finance department at 909-799-2845 or [email protected] City Permits Have Gone Digital!
Where can I send a check to the city of Loma Linda?
City of Loma Linda, Civic Center- Finance Department – 25541 Barton Road, Loma Linda, CA 92354 – (909) 799-2845. Civic Center – Payment Drop Box – Located at the west corner of the Library parking lot, between the Community Room and the Library. Please make your check payable to – City of Loma Linda.
Does the city of Loma Linda offer auto pay?
The City of Loma Linda also offers Auto Pay- Direct Debit from your bank account. Auto Pay permits your City of Loma Linda utility bill to be automatically transferred from your bank account for payment to the City of Loma Linda.
How do I get a parking permit in Loma Linda?
If you are a landlord, clergy, or reside on Barton Rd. (between Anderson & Hillcrest only) please contact the City of Loma Linda Monday –Thursday 7:00 am – 5:30 pm at 909-799-2850. Please read the following carefully before proceeding further to obtain an annual parking permit or guest permit. Permits are only valid in designated areas.