How to Pay Your Water Bill to the Dickson County Water Authority

If you live in Dickson County, Tennessee and receive water service, your water provider is likely the Dickson County Water Authority (WADC). The WADC serves residents and businesses throughout Dickson County by supplying clean, safe drinking water and managing wastewater treatment. As a WADC customer, you are responsible for paying your water bill regularly to maintain service. This article provides complete details on how to pay WADC water bills through the various payment options available.

Overview of WADC

The Water Authority of Dickson County is a utility district that operates as an independent governmental agency WADC is governed by a Board of Commissioners and oversees the following services

• Water treatment and distribution
• Wastewater collection and treatment
• Water quality monitoring and compliance
• Infrastructure construction and maintenance
• Customer service and billing

WADC provides service to over 23,000 water customers and 18,000 sewer customers throughout Dickson County. Their service area covers the cities of Burns, Charlotte, Dickson, Slayden, Vanleer, White Bluff and rural areas of the county WADC maintains over 600 miles of water mains and 400 miles of sewer mains.

The utility is dedicated to supplying safe, reliable and cost-effective water service to Dickson County residents and businesses. Customers must pay their WADC water bills regularly to receive uninterrupted service.

Reading and Understanding Your Bill

WADC water bills typically cover one month of service and are mailed to customers on the last business day of each month. Bills are due on the 10th of the following month. For example, the bill for January usage is mailed on January 31st and due on February 10th.

Reviewing your WADC bill is important to understand the various charges and ensure accuracy:

• Service address – Lists the property address receiving water/sewer service.

• Account number – Your unique WADC account number to reference for payment.

• Billing date – The date your bill was issued and mailed.

• Due date – Payment for the bill must be received by this date to avoid late fees.

• Previous balance – Any past due balance from prior billing periods.

• Water usage – Total gallons of water used during the billing period and the rate per gallon.

• Sewer usage – Based on your water usage since most customers do not have a sewer meter.

• Service fees – Fixed monthly water and/or sewer service charges.

• Taxes – State taxes applied to the water and sewer charges.

• Current charges – Total of all charges, taxes and fees for the current billing period.

Closely monitoring your usage and charges will help detect leaks or billing errors early. Contact WADC customer support if you have any questions about charges on your bill.

Payment Options from WADC

WADC offers several convenient payment options to pay your water bill:

Online – Pay by debit/credit card or checking account at wadc.us. Create an online account to easily access billing and payment history.

Phone – Call the toll-free payment line at 1-855-373-0820 to pay by debit/credit card or checking account.

Mail – Detach payment stub from bill and mail with check or money order to WADC, PO Box 665, Dickson, TN 37056-6655.

Drop box – Place payment in locked drop box at WADC’s office at 101 Cowan Rd, Dickson, TN 37055.

In person – Pay with cash, check, money order or card at WADC’s office during business hours.

Kiosks – Pay by debit/credit card or check at payment kiosks located at 101 Cowan Rd and Fairview City Hall.

Auto bank draft – Authorize WADC to automatically withdraw funds monthly from your checking account.

Choose the most convenient payment method for you to pay bills on time each month. Consider enrolling in auto-draft to guarantee your bill is paid by the due date.

Payment Policies and Fees

Be sure to pay your WADC water bill by the 10th of each month to avoid penalties and disruption of service. Keep these important payment policies in mind:

• Bills paid after the 10th incur a 10% late penalty fee.

• Accounts with past due balances receive a shutoff notice threatening service disconnection.

• If a bill is unpaid for 30 days, a $30 collection fee is added and water service is disconnected.

• A $30 fee is charged to restore service after disconnection for nonpayment.

• No partial payments are accepted. The total balance must be paid to restore service.

• Payments made with a bad check incur a $30 returned check fee.

Paying your water bill on time every month avoids late fees and costly service disruptions. Contact WADC immediately if you anticipate difficulty paying your bill.

Assistance Programs for Low Income Customers

WADC partners with social service agencies to offer programs to help low income customers maintain essential water and sewer service:

• LIHEAP – Helps pay utility bills through the Low Income Home Energy Assistance Program.

• Project Help – Provides assistance paying water bills through The Salvation Army.

• URA Cares – Offers grants to cover utility bills through United Way.

• Payment arrangements – WADC works with customers on payment plans for past due balances.

If you are struggling financially and unable to pay your WADC water bill, contact them to inquire about available bill assistance programs and avoid service disruption.

Contacting Customer Support

WADC’s customer support team is available if you have any questions or concerns about your water service or billing:

• Phone – Call (615) 441-4188 during business hours for billing questions.

• Email – Email [email protected] for non-urgent inquiries.

• Website – Learn more about WADC services and billing at www.wadc.us.

• Office – Visit the WADC office at 101 Cowan Rd, Dickson, TN 37055 for in-person support.

• Emergency – For after hours water emergencies, call (615) 441-9511.

Don’t hesitate to reach out to WADC’s knowledgeable customer support for help understanding your water bill charges or making payment arrangements.

Paying your water bill promptly is essential to continue receiving reliable water service for your home or business. Follow this guide on reading your bill, making payments, avoiding fees and getting assistance to easily manage your WADC water service. Contact customer support with any questions on paying bills and managing your account.