Paying your water bill on time each month is an essential responsibility as a resident of Holly Springs, NC. But between busy schedules and shifting due dates, it can be easy to forget this critical obligation.
To make water bill payment as quick and efficient as possible for Holly Springs residents, the city provides a range of convenient pay options. Read on for a complete guide to paying your Holly Springs water utility bill.
Overview of Holly Springs Water Billing
The Town of Holly Springs handles water billing and payments for residents Water bills are sent out monthly and are typically due 21 days after the billing date
So for example, if your billing date is the 5th of the month, your payment will be due on the 26th. The due date shifts each month depending on weekends and holidays.
Water rates in Holly Springs as of 2023 are:
- Water: $5.15 per 1,000 gallons
- Sewer: $7.10 per 1,000 gallons
There is also a monthly $10 service charge just for being connected to the water system. Rates increase slightly each year – check the city’s website for current pricing.
If your water payment is late, you’ll incur the following fees:
- 5% late fee on balance due
- 1.5% monthly interest charge on unpaid balance
- Potential water service disconnection after 2 missed payments
Clearly, you want to avoid late fees and service disruption by paying your water bill on time every month. The good news is Holly Springs offers several convenient ways to pay.
Paying Your Water Bill Online
The easiest and most popular way to pay your Holly Springs water bill is online through the payment portal on the city’s website.
To pay online, you’ll first need to create an account on the portal. Have your account number handy – this can be found on your monthly paper bill.
Once registered, you can log in anytime and submit a payment. The online portal accepts Visa, Mastercard, Discover, or electronic checks.
Payments made online by 6 PM on a business day will be applied same-day to avoid late fees. You’ll receive an instant email confirmation when you pay through the portal.
The benefits of paying online include:
- Convenience – Pay anytime, 24/7 access
- Payment tracking – Payment history available anytime
- Auto-pay options – Can setup recurring payments
- Fast processing – Payments credited same-day
For quick, paperless payment, the online portal is the best option. Sign up with your account number at https://IPN2.paymentus.com/rotp/hsnc.
Paying by Phone
If you prefer to speak to a real person, Holly Springs gives you the option to pay your water bill over the phone.
Simply call (919) 577-3111 and select option 3. The automated phone system will guide you through making a payment.
Like with online payments, you’ll need to enter your account number. The system accepts Visa, Mastercard, Discover, or electronic check payments.
Phone payments received by 6 PM on a business day will process same-day. You’ll immediately receive a confirmation number when your payment is complete.
Paying by phone makes sense when you want to talk through your bill or payment details with a representative. But for quick, convenient payments, the online portal is typically easier.
Paying by Mail
For the old school, stamp-and-envelope approach, you can mail your water bill payment to:
Town of Holly Springs
PO Box 8
Holly Springs, NC 27540
Your account number should be written on your check or money order. Allow 5-7 business days for your mailed payment to reach the utility billing department.
Paying by mail comes with more risk of being late or lost. Whenever possible, choose electronic payment methods for reliability. But mailing a check works if needed.
Paying In Person
The Town of Holly Springs allows walk-in bill payments at the Finance Office in Town Hall. You can pay by cash, check, money order, or credit card when visiting in person.
In-person payments are accepted Monday to Friday from 8 AM to 5 PM at:
128 South Main St.
Holly Springs, NC 27540
When paying in the Finance Office, be sure to bring your water bill or know your account number. In-person payments offer a chance to ask questions or get clarity on your bill details.
Other Ways to Pay
A couple other options exist for submitting your water bill payments in Holly Springs:
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Drive-thru mailbox – Drop off a check in the drive-thru box by Town Hall. Look for the silver mailbox in the parking lot.
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Auto-pay – Set up automatic monthly payments through your bank’s online bill pay. Use your account number and the mailing address above.
While most residents use the online portal for convenience, having alternatives like the drive-thru box or auto-pay provides additional flexibility.
What If You Can’t Pay on Time?
If you’re facing financial hardship and can’t afford to pay your water bill in full by the due date, don’t panic. You have options:
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Request an extension – Call the billing department to explain your situation and ask for a few extra days. Avoid a late fee.
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Enroll in a payment plan – The city may approve a monthly installment plan so you can pay over time while retaining service.
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Apply for assistance – Nonprofits like United Way may offer utility financial assistance if you qualify.
Disconnection of your water service will always be a last resort outcome. Communicate with the billing team and utilize available aid programs to find a solution.
Handling Billing Errors or Issues
No billing process is 100% mistake-proof. If you spot an error on your water utility bill, here are some tips:
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Review recent changes that may have increased usage, like adding a family member.
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Check for signs of leaks, running toilets, or other plumbing issues driving up usage.
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Compare historical usage – is your bill suspiciously higher than normal?
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Call the billing department right away if you suspect any error on your bill.
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Be prepared to provide information or documentation around unusual usage.
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If needed, payment deadlines can be postponed while disputed amounts are reviewed.
The sooner you flag any potential billing problems, the faster they can investigate and resolve the matter. You may be able to receive an adjusted bill or credit after errors are identified and fixed.
New Customers and Start Service
If you just moved to Holly Springs and need to begin new water utility service, here’s what to do:
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Contact the Utility Billing department and provide your move-in date.
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Set an account activation date to have service turned on.
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Submit any necessary deposits based on credit checks.
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Provide the mailing address where your first bill should be sent.
Getting your water flowing as a new resident is straightforward. Just make sure to activate your account several days before you move in.
Opening or closing an account when moving in our out is simple with a quick call to the billing team. They’ll handle the rest.
Key Takeaways on Paying Your Water Bill
As a Holly Springs resident, here are some key facts to remember about your water utility bill:
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Bills are sent monthly and due 21 days from the billing date
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Pay online for fastest processing and convenience
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Have your account number handy to reference for any payment
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Avoid late fees by paying by the due date
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Check for errors promptly and contact billing with any issues
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Payment help is available if you face financial hardship
Paying your water bill on time takes some planning and organization. But Holly Springs offers flexible payment options to avoid any headaches or penalties. Now you have all the information to pay your bill stress-free!
