Paying your water and sewer bill to the Springfield Water and Sewer Commission (SWSC) is easy when you know all the online and offline options. This guide covers everything Springfield residents need to know to pay bills conveniently and avoid late fees.
Overview of Payment Options in Springfield
Springfield offers multiple ways for customers to pay their water and sewer bills:
- Online payment portal
- Phone payments via automated system
- Mail-in check or money order
- Automatic bank account withdrawals
- In-person at SWSC office
Go online for instant processing or choose mail/phone for more traditional routes. SWSC does not collect payments at private residences.
Benefits of Paying Your Springfield Bill Online
Paying online provides many advantages:
- Secure encrypted payment processing
- Instantly posts to your account
- Avoid mailing delays
- Go paperless to save trees
- Store payment info for faster checkout
- Get text/email reminders about due date
- Access account info 24/7
Online payments are the fastest most convenient way to pay in Springfield!
How to Pay Your Springfield Bill Online
Follow these simple steps to pay online:
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Visit SWSC’s online payment portal
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Login or register for an account
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Select water/sewer bill payment
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Enter payment details
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Review payment info
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Submit payment
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Get confirmation and receipt
The portal saves your info to simplify future payments.
Payment Options on the Springfield Portal
Multiple payment methods are accepted:
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Credit/debit cards – Visa, Mastercard, Discover
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eCheck – use bank account
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PayPal – fast transfer option
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Auto-pay – recurring payments
Choose your preferred payment method and checkout in seconds!
Paying Springfield Water Bills by Phone
To pay by phone, call 844-794-4977 and follow the automated system prompts:
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Enter Springfield account number
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Choose payment amount
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Provide credit/debit card details
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Payment immediately processes
The automated phone line is available 24/7 for your convenience.
Paying by Mail in Springfield
To pay by mail, send a check or money order made out to “Springfield Water and Sewer Commission” to:
Springfield Water and Sewer Commission
PO Box 3688
Springfield, MA 01101-3688
Be sure to include your remittance stub and account number. Allow 3-5 days for mail processing.
Automatic Payments in Springfield
For automated payments, Springfield offers bank account withdrawals on your bill’s due date. To enroll:
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Complete and submit authorization form
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Keep enough funds in account
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Get $0 balance statements
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Same billing cycles continue
Set it and forget it! Automatic payments prevent late fees.
Going Paperless with Springfield E-Bills
Opt into paperless billing to get bills delivered directly to your email. Benefits include:
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Faster email delivery
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No wasted paper or mail delays
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Digital storage and access
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Reminders to pay on time
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Mobile access on any device
Go green with e-bills! Sign up online through your account portal.
Avoid Late Fees in Springfield
Paying online helps avoid late water and sewer bills in Springfield. Benefits include:
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Instant payment processing
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Auto-pay on due date
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Reminder emails/texts
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Account access anytime
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Payment history available
Get peace of mind by going digital!
Account Management with Springfield Water
The SWSC online portal allows customers to manage accounts seamlessly:
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Update contact information
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Change paperless settings
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View statements
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Check payment history
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Start/stop auto-pay
Take control of your account anywhere, anytime!
Billing Questions and Disputes in Springfield
For billing questions or disputes, contact SWSC customer service at 413-452-1393 or email [email protected]. The utility’s rules and regulations outline dispute resolution processes. Reach out with any issues!
Avoiding Shutoff in Springfield
To avoid water service interruption, pay bills on time and respond immediately to shutoff notices. Delinquent accounts receive a 15 day Final Notice. Call 413-452-1393 ASAP if you get one to make a payment by phone and avoid shutoff. Don’t ignore warnings!
Security of Springfield Online Payments
SWSC takes data privacy very seriously. The payment portal uses encryption and tokenization to protect your personal information. Strict protocols limit employee access. The utility follows security best practices and protocols to keep your data safe.
Springfield Water Bill Pay Options Summary
Paying your Springfield water and sewer bill is quick and easy online, by phone, or by mail. Go paperless, set up reminders, automate payments, and take control of your account. Avoid late fees and free up time by going digital!
Bill Pay and Customer Assistance Webinar (English) – January 19, 2021
How do I pay my Springfield Water & Sewer Commission Bill?
Customers can pay their Springfield Water & Sewer Commission Bill several ways: online, by phone, or by mail. To pay by mail, send a check or money order, along with the payment stub and account number, to Springfield Water and Sewer Commission, P.O. Box 3688, Springfield, MA 01101-3688.
How do I make a utility payment to the city of Springfield?
To make your Utility Payments online to the City of Springfield To make in-person Utility Payments to the City of Springfield, please visit our offices or one of our two dropbox locations Set up automatic withdrawal for your utility bill.
How do I contact Springfield Water & Sewer Commission?
If you have any questions about your bill please call Customer Service at 413-452-1393. If for any reason you believe your bill is wrong you may file a dispute. Customers can file a dispute by emailing [email protected] or mailing a letter to the Springfield Water and Sewer Commission, P.O. Box 995, Springfield MA 01101-2551.
What is the Springfield Water & Sewer Commission Customer Assistance Program?
The Springfield Water and Sewer Commission’s Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with water and/or sewer accounts with the Commission.
Who provides water & sewer services in Springfield?
Water and sewer services in Springfield (as well as other parts of Washington County) are provided by the Springfield Water and Sewer Commission.
How do I file a dispute with the Springfield Water & Sewer Commission?
Customers can file a dispute by emailing [email protected] or mailing a letter to the Springfield Water and Sewer Commission, P.O. Box 995, Springfield MA 01101-2551. The customer will be notified of any resolution and it will be recorded in the customer’s account history.