Keeping your electric account in good standing by paying your bill on time each month is important Surprise Valley Electric offers their members various ways to pay electric bills conveniently This article provides tips on the payment options available and instructions for paying your Surprise Valley Electric bill online, by phone, in person or by mail.
Surprise Valley Electric is a member-owned electric cooperative providing electricity to customers in parts of Northern California and Southern Oregon As a co-op member, you are responsible for paying your electric bill each month to maintain service
Your monthly electric bill covers costs like power generation, equipment maintenance, operations, and member services. It’s crucial to pay your bill by the due date to avoid late fees or disruption of service.
Surprise Valley Electric offers flexible payment options:
- Online through SmartHub
- Phone
- Mobile app
- In person
- By mail
- AutoPay enrollment
Read on for more details on how to pay your electric bill with Surprise Valley Electric.
Pay Online Through SmartHub
The fastest way to pay your Surprise Valley Electric bill is online through SmartHub. This is the online member portal and mobile app that gives you access to account services.
To pay online, you’ll first need to register for a SmartHub account if you haven’t already. You can register at surprisevalleyelectric.smarthub.coop.
Once logged into SmartHub, you can:
- View your current electric bill
- Check payment history
- Make a one-time payment on your account
- Set up recurring auto-payments
SmartHub offers a fast, easy way to manage payments 24/7 through the online portal or mobile app.
Pay by Phone
Surprise Valley Electric members can also pay electric bills conveniently over the phone. To make a payment by phone, call 833-368-2471.
The automated phone system will guide you through the process of checking your balance and making a payment by credit/debit card or electronic check. Have your account number handy when you call.
Pay In Person
To pay your electric bill in cash, you can visit one of Surprise Valley Electric’s office locations:
Alturas Office
800 W 12th Street
Alturas, CA 96101
Lakeview Office
95539 Hwy 140
Lakeview, OR 97630
Drop boxes are also available outside the Alturas office and adjacent to the Lakeview office where you can leave check or money order payments.
Pay by Mail
If you prefer to mail in your electric bill payment each month, you can send a check or money order to:
Surprise Valley Electric
800 W. 12th Street
Alturas, CA 96101
Be sure to write your Surprise Valley Electric account number on the check or money order. Allow enough time for mailed payments to reach the office by your due date.
Enroll in AutoPay
The most convenient way to pay your electric bill with Surprise Valley Electric is by enrolling in AutoPay. This automatically deducts your balance each month from your bank account or credit card.
To sign up for AutoPay:
- Log into SmartHub
- Go to Billing & Payments
- Select AutoPay Program
- Enter your bank or card information
Once enrolled, you don’t have to worry about manually paying each month. Payments will be made automatically on the due date.
Avoid Late Fees and Disconnection
It’s essential to pay your Surprise Valley Electric bill by the due date each month. If your account becomes past due, late fees will be applied.
If a past due balance remains unpaid for long enough, your electric service may be disconnected. Make paying your bill on time a priority each month. Contact member services immediately if you anticipate having trouble with an upcoming payment.
Get Payment Assistance
If you are struggling financially, Surprise Valley Electric offers programs that may be able to help, such as:
- Budget Billing: Average payments year-round
- LIHEAP: Low-income energy assistance
- CARE: Reduced rates for qualifying households
- Medical Baseline: Extra energy for medical needs
Contact a member services representative to learn more about bill payment assistance options.
Key Takeaways on Paying Your Electric Bill
- Use SmartHub online or mobile app for quick payments
- Enroll in AutoPay to have payments deducted automatically
- Avoid late fees by paying your bill by the due date
- Contact member services if you need payment assistance
- Use phone, mail or in person payment options if preferred
- Keep your electric account in good standing by paying on time
Surprise Valley Electric makes it convenient to pay your electric bill through multiple options. Reach out to the co-op if you have any payment questions or need help with your electric account.
