How to Pay Your City of Hurricane Utility Bill

Having reliable utility services like water, sewer, and garbage collection is something we expect as residents. But it’s our responsibility to pay the utility bills that the City of Hurricane issues each month. Failing to pay your Hurricane utility bill on time can lead to disruption of important services. In this guide we’ll look at the various convenient ways Hurricane residents can pay their city utility bills.

Overview of City of Hurricane Utility Billing

The City of Hurricane provides the following utility services to residents and businesses:

• Water supply and distribution
• Sewer and wastewater management
• Garbage, recycling, and green waste collection

For these services the City Utility Department sends monthly bills that include

• Water usage charges
• Sewer service fees
• Garbage collection fees
• Taxes and surcharges

It’s important for customers to pay their utility bills by the due date to avoid penalties. The City offers multiple payment options.

Paying at City Office In-Person

The most direct payment method is to visit the City Office Utility Department in-person. You can pay by:

• Cash
• Check
• Money order
• Credit/debit card (Visa/Mastercard)

To pay at the Utility Department:

• Bring your printed bill.
• Inform the cashier you are there to pay your city utility bill.
• Provide your account number and payment amount.
• Get a receipt for your records.

Paying in-person allows you to talk to staff about any bill questions.

24/7 Drop Boxes for Payments

For added convenience, the City Office has two secure drop boxes to leave payments anytime – 24 hours a day, 7 days a week.

There is:

• An indoor drop box in the City Office lobby
• An outdoor drive-up drop box in front of City Office

To use the drop boxes:

• Fill out your payment check or money order for your utility bill amount.
• Write your account number on the payment.
• Put the payment in an envelope along with your bill stub.
• Drop the envelope in either drop box.

Avoid leaving cash in the drop boxes – pay those bills in-person.

Paying by Mailing In Check or Money Order

You can also mail in a check or money order payment to the City Utility Department.

To pay by mail:

• Write check or get money order for your bill amount.
• Make sure your account number is written on the payment.
• Include your payment stub that came with your utility bill.
• Mail at least 3-5 days before due date to avoid late fees.

Mail payments to:

City of Hurricane Utility Dept.
147 North 870 West
Hurricane, UT 84737

Allow mailing time so your payment arrives by the due date.

Pay Online Through Xpress Bill Pay

The City of Hurricane provides an online payment system called Xpress Bill Pay to let customers pay their utility bills digitally.

To use online bill pay:

• Go to the City’s website and click on “Pay Bill Online.”
• Select Xpress Bill Pay and follow the prompts.
• Enter your account number, payment info, and amount.
• Submit payment and get a confirmation.

Benefits of paying online are avoiding in-person trips and paying from anywhere 24/7. There are no fees for using Xpress Bill Pay.

Pay Over Phone is Not Available

One payment method not offered by the City of Hurricane is phone payments. You cannot pay your utility bill over the phone.

If you need personal assistance with payment, visit the Utility Department in-person or pay online. But telephonic payment is not supported currently.

Set Up Automatic Bank Account Payments

For maximum convenience, Hurricane utility customers can enroll in automatic monthly payments through the ACH direct payment system. This automatically pays your utility bill from your bank account each month.

To start ACH direct payments:

• Download the ACH authorization form from the City website.
• Fill out the form and attach a voided check.
• Return the completed form to the Utility Department.
• Payments will draft from your account on the 8th of each month.

ACH auto-pay means no more forgetting to pay your bill! Changes to auto-pay must be made in writing at least 7 days before the next draft date.

Avoid Late Fees and Service Disruption

Paying your Hurricane utility bill on time avoids expensive late payment fees. If your payment is delayed too long, the City can eventually disconnect your utilities for non-payment.

To avoid late fees and interruptions:

• Pay by the due date on your bill
• Set up auto-payments or reminders
• Contact the City immediately if you expect difficulty paying on time

Continued access to essential utilities depends on paying your bills promptly by the due date every month.

Review Payment History and Balance

You can review your City of Hurricane account details and payment history by:

• Logging into Xpress Bill Pay
• Checking your monthly utility bills
• Contacting the Utility Department

Reviewing your balance and past payments helps resolve any discrepancies quickly.

Get Payment Assistance If Needed

If you are facing financial difficulties and will have trouble paying your utility bill, the City of Hurricane may be able to help through:

• Extensions for due dates
• Payment plans spreading out amounts owed
• Connecting you with utility financial assistance programs

Contact the Utility Department about available payment assistance options if needed.

In Summary