How to Pay Your Water Bill in the City of Avondale

Paying your water bill is an essential part of being a resident in the city of Avondale While it may seem like a routine task, it helps fund the water infrastructure that provides fresh, clean water to all homes and businesses in the community. This article will walk you through everything you need to know about paying your Avondale water bill, from understanding your bill to the various payment options available

Getting Your Avondale Water Bill

Avondale water bills are sent out monthly and typically arrive in your mailbox during the first week of the month. The bill will show the previous month’s water usage in gallons along with any service fees. It will also display your current charges and the due date for payment, which is usually around the 27th of the month

If you don’t receive your bill for some reason, you can call the Avondale Utility Billing department at 623-333-2000 to request a copy. You can also set up paperless billing and receive your bill electronically each month.

Breaking Down Your Avondale Water Bill

When you look at your Avondale water bill, you’ll notice several sections that make up your total charges:

• Service fees – This covers basic operation and maintenance of the water system. It’s a fixed fee each month regardless of your water usage.

• Water usage – You are charged for the number of gallons used based on a tiered rate structure. The more water you use, the higher the rate per gallon. Using water efficiently can save you money.

• Taxes – A 7.8% sales tax is applied to service fees and water usage charges.

• Account history – This shows your previous balance, any payments received, and the balance remaining.

Understanding Avondale’s Tiered Water Rate Structure

Avondale uses a tiered rate structure for water usage charges on your bill:

• Tier 1: 0-20,000 gallons – $1.05 per 1,000 gallons
• Tier 2: 20,001-50,000 gallons – $2.10 per 1,000 gallons
• Tier 3: Over 50,000 gallons – $3.05 per 1,000 gallons

The more water you use, the higher the rate per 1,000 gallons. Understanding this tiered structure allows you to better control water usage and potentially lower your bill.

When and How to Pay Your Avondale Water Bill

Avondale water bills must be paid by the due date printed on your monthly statement, typically around the 27th of the month. If your payment is late, a penalty of 1.5% of the unpaid balance gets applied to the next bill.

The City of Avondale offers several convenient payment options:

• Online – Payments can be made on the City of Avondale website using your account number and CID code printed on your bill. Visa and MasterCard accepted.

• Phone – Call the automated payment system at 623-333-2020 anytime day or night to pay with Visa, MasterCard, or electronic check.

• Mail – Detach payment stub from bill and mail along with check or money order to the address printed on the stub. Allow 5-7 days for delivery.

• Drop Box – Place your payment in the secure drop box located in front of Avondale Civic Center.

• In person – Pay with cash, check, credit card, or money order at the Utility Billing department in the Civic Center.

Payment Assistance Programs

If you are having difficulty paying your Avondale water bill, there are programs that may be able to help:

• Payment arrangements – Payment plans can be set up with the billing department to divide your balance into smaller monthly payments.

• Bill subsidy program – Qualified low-income residents can get help paying water bills through Sharing Down Payment Assistance.

• Leak adjustment policy – One-time adjustment offered if you have a qualifying water leak on your side of the meter.

Be sure to contact Avondale Utility Billing to learn about eligibility requirements for these assistance programs.

Avoid Late Fees with Reminders and Auto Pay

To help remember to pay your bill on time and avoid late fees, sign up for payment reminders through email and/or text alerts. You can also enroll in auto pay to have your bill paid directly from your checking account each month.

For any other questions about your Avondale water bill, customer service representatives are available Monday-Thursday 6:30am-5pm at 623-333-2000. Keeping up with water bill payments ensures you continue receiving this vital service while contributing to important infrastructure investments that benefit the entire Avondale community.