How to Pay Your Water Bill in Orland Park, Illinois

Having reliable water service at home is something most of us take for granted. But keeping clean water flowing requires regular water bill payments to the local utility provider. For residents of Orland Park Illinois paying your water bill quickly and easily is important. This article will outline the payment options offered by the Village of Orland Park for residential and commercial water customers.

About Orland Park Water Service

The Village of Orland Park provides water service to approximately 28,000 households and businesses across the community The majority of Orland Park’s water supply comes from Lake Michigan and is purchased wholesale from the City of Chicago.

Water is delivered via an underground network of over 180 miles of water mains multiple pumping stations and three water towers providing storage and pressure regulation. The village‐owned water system provides clean drinking water that meets or exceeds all federal and state health and safety regulations.

On the wastewater side, Orland Park operates a sewer system with over 170 miles of sanitary sewer pipe and 18 lift stations conveying sewage flows to the Metropolitan Water Reclamation District of Greater Chicago system for treatment.

Online Water Bill Payment

The easiest and most convenient way for Orland Park residents to pay their water bill is online through the village’s website. To pay online:

1. Go to www.orlandpark.org and click on “Pay Water Bill”

2. Enter your 10-digit account number without dashes

3. Enter the service address zip code

4. Select whether you want to pay with credit/debit card or e-check

5. Enter your payment information and submit

Online payments are processed instantly and posted to your water account right away. You’ll receive a confirmation email with your payment details. Online payment is available 24/7 for your convenience.

Paying by Phone

Orland Park offers an automated phone payment system for paying water bills by calling (708) 403-6100.

To pay by phone:

1. Call 708-403-6100

2. Select option 2 for water bills

3. Enter your 10-digit account number

4. Enter the service address zip code

5. Choose your payment method and enter details

6. Write down the confirmation number at the end

The automated system is available 24 hours a day, 7 days a week. You can pay by credit card, debit card or electronic check.

Paying by Mail

Water bill payments can still be made by traditional mail by sending your payment stub and check or money order to:

Village of Orland Park Water Billing
14700 Ravinia Ave
Orland Park, IL 60462

Be sure to detach and include the payment stub from your water bill to ensure proper account crediting. Clearly write your Orland Park water account number on the check or money order.

Allow 5-7 business days for mailed payments to be received and processed by the village. Payments must be postmarked by the due date to avoid late fees.

In-Person Payments

For those who prefer to pay their water bill in person, you can visit:

Village of Orland Park Village Hall
14700 Ravinia Ave
Orland Park, IL 60462

In-person payments can be made Monday through Friday from 8AM to 5PM. The village accepts cash, check, money order or credit/debit card. Bring your water bill or know your account number.

Recurring Auto-Pay Enrollment

For hassle-free water bill payment, Orland Park offers a recurring auto-pay program. With auto-pay, your water bill amount is automatically deducted from your bank account or charged to your credit card each month.

To enroll in auto-pay:

1. Login to your utility account online

2. Click on AutoPay Program and follow prompts

3. Select bank account or credit card

4. Review and submit enrollment form

Once enrolled, you’ll receive a $5.00 credit on your next water bill. You can cancel or change auto-pay at any time through your online account.

Understanding Your Water Charges

Orland Park residential water bills consist of fixed service charges and variable usage charges based on the amount of water used in each billing cycle. Fixed charges cover infrastructure, metering, billing and operating costs. Usage charges pay for the water you use.

If your bill seems higher than expected, check your usage amount in CCF (hundred cubic feet). Things like leaks, irrigation, pools can increase water use. Also look for rate increases that typically occur January 1st each year.

Avoid Late Fees

Orland Park water bills are issued monthly and due 21 days from the billing date. If not paid on time, a 10% penalty fee is added to your account.

Here are some tips to avoid late fees:

• Mark your due date on your calendar and pay a few days early
• Enroll in auto-pay to never miss a payment
• Call us if you need help paying your balance on time

Paying late can result in water service shut off if an account is more than 30 days past due. Reconnection involves a $50 turn-on fee once the overdue balance is paid.

Payment Assistance Programs

The Village of Orland Park partners with the Salvation Army to offer financial assistance to qualifying low-income residents who are unable to pay their water bill.

The program can provide up to $150 annually in water bill credits. Residents in need of aid should contact the Salvation Army Orland Park Corps Community Center at 708-403-3771.

Contact Us with Billing Questions

Don’t hesitate to contact the Orland Park Utility Billing Office if you have any questions or concerns about your water service charges, payment options, late fees or available financial assistance.

Reach us at 708-403-6100 Monday-Friday from 8AM to 5PM and we’ll be happy to help you. As an essential service provider, our mission is delivering safe, high-quality and reliable water service to all Orland Park homes and businesses. We aim to make paying your water bill as quick, easy and painless as possible.