Paying your water bill can feel like a hassle but it doesn’t have to be! As a customer of Oak Lodge Water Services, you have multiple options to pay your bill easily and efficiently. In this article we’ll walk through the different ways to pay your Oak Lodge water bill, as well as provide tips to understanding your bill and setting up autopay.
Overview of Oak Lodge Water Services
Oak Lodge Water Services is the utility provider that supplies drinking water and collects wastewater for around 23,000 customers in the Oak Grove, Oregon area. They send out bills for these services every one or two months.
As of July 2024, Oak Lodge Water Services is transitioning all customers to monthly billing cycles. This means you’ll receive a bill from them each month, rather than every other month. The goal of this change is to better align with other monthly household bills and help customers budget and monitor water usage.
Ways to Pay Your Oak Lodge Water Bill
When it comes time to pay your Oak Lodge water bill, you have several convenient options:
Pay Online
The easiest way to pay is through the Oak Lodge Water Services online payment portal. You can either create an account or make a one-time “Guest Payment” without registering. On the website, you can view your balance, payment history, and initiate payments.
To pay online, you’ll need your account number and an accepted payment method like a credit card, debit card, or bank account. Payments through a linked bank account are free, while other methods may have a small fee.
Pay by Phone
Call Oak Lodge at (503) 654-7765 to pay over the phone. Like online payments, you can pay via credit/debit card or bank account. Phone payments are free.
Pay by Mail
Mail in a check or money order to
Oak Lodge Water Services
14496 SE River Rd
Oak Grove, OR 97267
Be sure to include your account number on the check. Allow 5-7 business days for mailed payments to process.
Pay in Person
Visit the Oak Lodge Water Services office lobby during business hours (Monday-Friday, 8am-5pm) to pay your bill in person. They accept cash, checks, money orders, and credit/debit cards.
Pay through doxo
Doxo is a free online bill pay service. You can use their platform to securely pay your Oak Lodge water bill through your doxo account, along with bills from other providers. Doxo charges no fees for payments from a bank account.
Setting Up Autopay
The easiest way to ensure your water bill gets paid on time every month is to enroll in autopay. With autopay, the amount due will automatically be withdrawn from your bank account on the due date each billing cycle.
To start autopay:
- Log into the online payment portal
- Click on “My Profile”
- Choose “AutoPay Enrollment”
- Enter your bank account information
If you’re already using autopay, no action is needed when the transition to monthly billing happens. Your account will simply be drafted monthly instead of bi-monthly.
Understanding Your Oak Lodge Water Bill
When you receive your bill in the mail or view it online, there’s actually a lot of useful information embedded in it. Here are some key sections to pay attention to:
- Account number – This unique number identifies your account. Have this handy when paying or inquiring about your account.
- Balance due – This is the total amount owed for the current billing period. Pay this amount by the due date to avoid late fees.
- Due date – The date your payment must be received by to be considered on time. This is the 15th of each month.
- Usage history – Shows your water usage for the last 12 months. Monitor this to catch leaks or changes in usage.
- Current charges – Details the charges that make up your total balance, like water service, sewer service, and fees.
Carefully reviewing the details on your bill can help you gain insights into your water usage and catch any billing errors. Don’t hesitate to contact Oak Lodge if you have any questions or concerns.
Avoiding Late Fees
To avoid getting slapped with late fees, be sure to pay your balance by the due date listed on your bill. Oak Lodge has a 10 day grace period before assessing late fees.
If you do end up paying late, you will be charged a fee, usually $10 for residential customers. Don’t let it happen again – set a reminder on your calendar for the due date each month.
Options if You Can’t Pay on Time
If you’re struggling to pay your water bill on time, contact Oak Lodge right away to discuss payment plan options. Here are some programs that may help:
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Payment arrangements – Oak Lodge may let you set up a scheduled payment plan to pay your balance over an extended timeframe without late fees. This can help you catch up gradually.
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Assistance programs – Low income customers can apply for bill assistance programs to reduce their monthly water bills. Oak Lodge offers both ongoing and one-time assistance.
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Extensions – In special cases, Oak Lodge may grant a short extension on your due date without a late fee.
The key is reaching out before the due date so Oak Lodge can help you avoid disruption to your water service. Don’t let an unpaid bill pile up!
Moving Your Service
If you’re moving to a new home within the Oak Lodge service area, you’ll need to set up water service at your new address. Make sure to also close out your old account so you don’t get stuck paying bills for a property you’ve moved out of!
To start or stop water service, you’ll need to contact Oak Lodge a few business days in advance. You can update your service status online or by calling (503) 654-7765.
When closing an account, provide a forward address so your final bill can reach you. Oak Lodge will take a final meter reading and then officially terminate service at that address.
Contacting Oak Lodge Water Services
If you ever have questions about your water service, bill, or payment options, Oak Lodge’s customer service team is here to help:
Phone: (503) 654-7765
Email: [email protected]
Office Hours: Monday-Friday, 8am-5pm
Their office is located at 14496 SE River Road, Oak Grove, OR 97267.
You can also find lots of information about rates, billing cycles, and payment methods on the Oak Lodge Water Services website.
Key Takeaways
- Oak Lodge Water Services provides water/sewer utilities and billing for Oak Grove, OR residents
- Monthly billing cycles are replacing bi-monthly billing starting in July 2024
- Pay your bill online, by phone, mail, in person, or through doxo
- Enroll in autopay to have payments automatically withdrawn each month
- Carefully review details on your bill like usage and due date
- Contact Oak Lodge if you’ll be late on payment to ask about assistance programs or extensions
- Update your service status if you’re moving to a new address
Paying your Oak Lodge water bill doesn’t have to be a hassle. Now that you know the different payment options and billing best practices, you can take control of your utility payments! Reach out to Oak Lodge anytime you need assistance managing your water account.
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Oak Lodge Water Treatment Plant Tour
How can I pay my Oak Lodge Water District Bill?
To pay your Oak Lodge Water District (OR) bill, you can use doxo to pay securely on your behalf. You can pay with a Visa, MasterCard, or Discover credit card or debit card, Apple Pay, or with your bank account.
How can I pay my Oak Creek water bill online?
The Oak Creek Water District offers convenient payment options, including the ability to pay your bills online. They have partnered with Xpress Bill Pay, the premier provider for online payment systems.
How can I contact Oak Lodge Water District?
You can contact Oak Lodge Water District directly by phone at 503-654-7765 or email [[email protected]](mailto:[email protected]). For account balance inquiries or to access your bill, visit the Oak Lodge Water District (OR) website.
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