Paying your water bill in Wichita Falls is easy, with multiple options available for residents and businesses. In this comprehensive guide we’ll explain the different ways you can pay your Wichita Falls water bill including online, by phone, by mail, or in person.
Online Payment
The easiest and most convenient way to pay your Wichita Falls water bill is online through the city’s Citizen Self Serve portal Here’s how to pay online
- Go to Citizen Self Serve and click on the link.
- Register for an account if you don’t already have one. You’ll need your account number and an email address.
- Once registered, log in to your account.
- Select the “Pay Bill” option and choose which account(s) you want to pay.
- Enter your payment information and submit.
Online payments can be made with all major credit cards or from your checking account There is no fee to pay online
Paying online allows you to easily view your balance and payment history anytime. You can also opt for paperless billing by going paperless when signing up for Citizen Self Serve.
Pay by Phone
If you prefer to pay over the phone, Wichita Falls offers a toll-free automated pay-by-phone system.
To use the automated phone system:
- Call 1-855-748-3075. This number is available 24/7.
- Enter your 10-digit account number and the amount you owe.
- The system will guide you through entering your card information. Visa, MasterCard, American Express, and Discover are accepted.
There is a $1.50 fee for using the automated phone payment system.
You can also pay by speaking to a representative in the Utility Billing office at 940-761-7414 during business hours (Monday to Friday 8am to 5pm). There is no fee when paying over the phone with a representative.
Pay by Mail
Paying by mail is easy too. Simply mail your payment stub along with a check or money order to:
City of Wichita Falls
PO Box 1440
Wichita Falls, TX 76307
Be sure to allow enough time for your payment to reach the Utility Billing office by the due date to avoid late fees.
There is no fee to pay by mail. Make checks and money orders payable to City of Wichita Falls.
Pay in Person
You can pay your water bill in person at the Utility Collections Office located at:
1300 7th Street
Wichita Falls, TX 76307
The office is open Monday through Friday from 8am to 5pm. You can pay with cash, check, money order, or credit/debit card. Visa, MasterCard, American Express, and Discover are accepted.
There is no fee when paying in person with cash or check, but there is a 3% fee for credit/debit card payments.
Payment Kiosks
For added convenience, Wichita Falls has two self-service payment kiosks located at:
- City Hall (1st Floor Rotunda)
- One Stop Shop (Annex Building)
The kiosks accept cash, checks, and credit/debit cards and are available 24/7. There is a $1.50 fee per transaction when paying with credit/debit cards at the kiosks.
Due Dates and Late Fees
Wichita Falls water bills are issued monthly and are typically due around the 10th of each month. The exact due date is printed on your bill.
A 10% late penalty will be applied to any balance remaining after the due date. Water service may also be disconnected if an account remains delinquent.
Sign up for Citizen Self Serve to receive email reminders about your bill and avoid late fees.
Payment Assistance Programs
If you are having trouble paying your water bill, Wichita Falls offers assistance programs:
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Payment arrangements – Payment plans may be available for customers who cannot pay their full balance. Call 940-761-7414 to set up arrangements.
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Project SHARE – Provides emergency bill payment assistance. Apply through Salvation Army at 940-322-9854.
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LIHWAP – Low Income Household Water Assistance Program offers help with water bills. Apply at TxDeptHousing.org or 800-525-0657.
Reaching out early can help you avoid service disconnection if you are struggling to pay. The city wants to work with residents in hardship.
Summary
Paying your Wichita Falls water bill is quick and easy through the online portal, phone, mail, or in person. Avoid late fees and penalties by paying on time using your preferred method. Assistance programs are also available if you need help paying your bill. Keeping your account current ensures continuous water service for your home or business.
City of Wichita Falls releases new water bill payment option
FAQ
How do I pay my Wichita water bill by phone?
What is the average water bill in Wichita Falls Texas?
Where do I pay my water bill in Laurel Mississippi?
How to get water switched to your name?
How do I pay my Wichita Falls water bill online?
The Wichita Falls Utility Collections Department is offering a new, convenient way for customers to pay their water bills. New options include PayPal, PayPal Credit, Venmo and Amazon Pay. Customers can use these new options online at wichitafallstx.gov, then access the Citizen Self-Serve feature and select the preferred payment option.
What payment options are available in Wichita Falls?
The new options include PayPal, PayPal Credit, Venmo and Amazon Pay. To use these options, customers will need to visit the City of Wichita Falls website and access to Citizen Self-Serve feature to select their preferred payment option. They will also be accepting eChecks and Credit/Debit cards.
How do I contact Wichita Falls utility collections?
For questions, contact the Utility Collections office at (940) 761-7414. City of Wichita Falls Utility Collections is offering new payment options and a one-time $5 credit for signing up for bank draft in January.
Where can I Find my City of Wichita Falls (TX) Bill?
To find your City of Wichita Falls (TX) bill, you can visit their website where you can find your bill online. You can also contact them directly by phone 940-761-7401 or email ( [email protected] ).
How do I create a Wichita Falls water account?
You can create a new account on the City Of Wichita Falls Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Does Wichita Falls have water?
When you move to a new home in Wichita Falls, you’ll most likely already have running water, but you’ll still need to set up water service with the City Of Wichita Falls Water. Luckily, Wichita Falls has made it pretty simple with the following online form. Starting service generally takes just two business days.