Paying your water bill to the City of Grand Rapids is easy and convenient with several options to choose from. You can pay online, by phone, by mail or in person at City Hall. This comprehensive guide will walk through the available payment methods and provide tips for managing your Grand Rapids water account online.
About Grand Rapids Water Bills
The City of Grand Rapids provides water service to residents and businesses located within the city limits Water bills are sent out monthly and are based on metered water usage. Bills also include sewer charges based on your water usage.
Water bills in Grand Rapids have a due date about 21 days after they are issued. You can find your due date printed on your paper bill or listed in your online account. Late fees are assessed if payment is not received by the due date.
Pay Online
Paying your Grand Rapids water bill online using the city’s GR PayIt system is the fastest and most convenient way to pay.
To pay online:
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Go to GR PayIt and login or create an account,
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Link your water account to your GR PayIt profile using your account number.
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Select your payment amount and payment method – credit/debit card or eCheck.
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Review and submit your payment.
Online payments are processed the next business day by noon. Your account will be credited immediately after processing.
GR PayIt charges no fees for water bill payments. You can also enroll in automatic payments through the system.
Pay by Phone
You can pay your Grand Rapids water bill over the phone using the city’s automated payment system.
To pay by phone:
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Call 1-877-495-0333 and select option 2.
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Enter your water account number when prompted.
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Use your credit/debit card (Visa, Mastercard, Discover) to make your payment.
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Your payment will process in 2 business days.
The city’s phone payment system also charges no fees. Just have your account number and payment info ready when you call.
Pay by Mail
To pay your water bill by mail:
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Write a check or money order made payable to Grand Rapids City Treasurer.
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Write your account number on the memo line.
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Mail your payment to 300 Monroe Ave NW, Grand Rapids, MI 49503.
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Allow 5-7 business days for mail delivery before the due date.
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Your mailed payment will process in 2 business days after being received.
Paying by mail ensures your payment is on its way while allowing more processing time. Just make sure to account for mail delivery time.
Pay In Person
You can pay your water bill in person at the Grand Rapids City Hall:
City Hall
300 Monroe Ave NW
Grand Rapids, MI 49503
In person payment options:
- Cash, check or money order – Make checks payable to Grand Rapids City Treasurer
- Credit/Debit card – Visa, Mastercard, Discover, American Express
In person payments at City Hall post to your account immediately. City Hall is open Monday – Friday, 8am – 5pm.
Payment Confirmations
Whether you pay online, by phone, mail or in person – make sure to save your payment confirmation number and details. Your confirmation will include:
- Payment amount
- Date paid
- Account number
- Confirmation number
Saving this information provides proof of payment should any issues arise.
Avoid Late Fees
To avoid late fees, make sure your payment is received by the due date printed on your water bill. Pay online or in person for instant processing before the due date. Or allow 5-7 business days if paying by mail.
If needed, you can request a one-time due date extension of 4 days by calling the city before the due date. Requirements:
- Account in good standing
- Bill not past due
- One extension per year
Set Up Online Account Access
Creating an online account on the City of Grand Rapids website gives you 24/7 access to manage your water account. With an online account you can:
- Pay your water bill
- View billing history
- Sign up for paperless billing
- See previous statements
- Update account information
To create an online account:
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Click “Create Account”
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Enter your account number and other required information
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Create username and password
Once your account is created, you’ll have full access to account details, statements, billing history, and online payment options.
Having Trouble Paying?
If you are having difficulty paying your water bill, Grand Rapids offers some resources:
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Payment plans – Payment plans allow you to pay your past due balance over 3-6 months. Call customer service to set up a plan.
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Payment assistance – You may qualify for state or nonprofit utility assistance programs. Inquire about application details.
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Water leak adjustment – You can request an adjustment if a water leak on your property caused a spike in your bill. File adjustment requests online or by phone.
Don’t let an overdue water bill spiral out of control. Contact Grand Rapids right away if you anticipate having trouble with payment.
Get Account Support
For questions or issues with your Grand Rapids water account, contact customer service:
- Call 311 or 616-456-3000
- Email [email protected]
- Visit City Hall 300 Monroe Ave NW
Live chat with customer service can also be accessed on the city website during business hours. Contact them for any billing or payment support needed.
Paying your Grand Rapids water bill is quick and painless using the available online, phone, mail or in-person options. Follow this guide to choose the payment method that works best for you each month.
About the Department The Water / Sewer Department is responsible for:
- Planning, conducting, and maintaining the operations that facilitate high quality drinking water
- An adequate and reliable water supply to the community
- Effective wastewater and storm water services
To facilitate this, the
Billing East Grand Rapids bills monthly for water and sewer usage.
- Bills are calculated using two factors:
- Readiness to Serve – This covers the costs of maintenance, repair, and replacement of the systems. It is always charged.
- Usage Charges – These cover the costs of purchasing the water and treating the sewer, which is passed on through the City of Grand Rapids.
- Bills are always due on day 30 of each month. Postmarks are not accepted.
- Bills can be paid in person at City Hall, via U.S. mail, by placing them in the drop box located in the lobby of City Hall, or online. (If paying online, a convenience fee will be added by the processor.)
- Credit/Debit card payments will be assessed a fee for all transactions. There is a $325.00 maximum payment limit per transaction. If bill is over $325.00, multiple transactions will be required.
- Automatic payments can be made from a checking or savings account or Debit/Credit Card. Debit and Credit card automatic payments are subject to a convenience fee. Automatic payments by Debit or Credit are limited to a maximum $325.00. If your bill is over the limit, please pay using a different method. Sign up for automatic payments.
- Paperless billing statements are also encouraged. Sign up for paperless billing.
- Pay by Text- Enroll in Pay by Text to receive text notifications about bills and have the option to pay through text message with your default payment method.
- City ordinance requires a 10% penalty on all bills paid after the due date. Postmarks are not accepted.
- Missing, lost, or undelivered bills do not exempt you from payment. Watch for your bill every month and call us if you do not receive one.
Have you paid your water bill? The city of Grand Rapids is cracking down
How do I pay my city utility bill in Grand Rapids?
Pay your city utility bills, property taxes, citations, and repay your community development loans. The City of Grand Rapids has partnered with PayIt to make it easier for you to pay your bill. Our support team is available to answer your questions and ensure your payment, document, or request was successfully submitted.
Where can I find information about my Grand Rapids water system account?
Welcome to the Grand Rapids Water System’s Customer Account Information page. Arrow through these pages to find a range of tools and resources to help you conveniently access your water/sewer account, view account details, review and manage usage, make payments, and much more!
Does Grand Rapids have a Payit app?
Keep track of properties and upcoming bills online Download the official app of Grand Rapids, MI – GR PayIt. Pay your city utility bills, property taxes, citations, and repay your community development loans. The City of Grand Rapids has partnered with PayIt to make it easier for you to pay your bill.
How do I pay my property taxes in Grand Rapids MI?
Pay your property taxes or schedule future payments Keep track of properties and upcoming bills online Download the official app of Grand Rapids, MI – GR PayIt. Pay your city utility bills, property taxes, citations, and repay your community development loans.
Does Grand Rapids have a water system?
The City of Grand Rapids Water System Rules and Regulations 7.13 Existing Water Service states: Once water service is installed to a property it is considered the Water System’s responsibility to maintain or replace equipment located in the public right-of-way including the water main and curb stop.
How do I contact Grand Rapids public utilities?
For any billing or customer service inquiries, please contact us via email at [email protected] or call 218-326-7024. Grand Rapids Public Utilities is working on our lead service line inventory as required by the Minnesota Department of Health (MDH).