Paying your monthly Cincinnati Bell bill should be quick and easy One of the most convenient ways to pay is over the phone. Cincinnati Bell offers a few different phone numbers you can call to pay your bill via an automated system or by talking to a representative
How to Pay Your Cincinnati Bell Bill by Phone
Call the Automated Payment Line
The easiest option is to call Cincinnati Bell’s automated payment system at 513-565-2210 or toll free at 1-866-565-2210 This automated line is available 24/7 for residence customers
When you call, just follow the prompts to enter your account number and credit card or checking account information. The payment will be processed instantly. You’ll receive a confirmation number at the end verifying that your payment went through.
Speak to a Customer Service Agent
If you prefer to talk to a live agent to process your payment, you can call Cincinnati Bell’s customer service line.
Residence customers can call 513-565-2210 or toll free at 1-866-565-2210.
Business customers can call 513-566-5050 or toll free at 1-866-279-9322.
There are agents available 24 hours a day, 7 days a week to take your payment over the phone. Be sure to have your account number, payment amount, and credit/debit card or checking account information ready when you call.
The agent will then process your payment and provide a confirmation number. The payment will typically post to your account right away so you don’t have to worry about late fees.
Use TTY Services
Cincinnati Bell also provides TTY services for hearing impaired customers to call and pay their bill:
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513-241-2899 for local TTY users
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1-800-261-9837 toll free for TTY users
Just type in your account and payment information to the operator. Your payment will be processed promptly.
Payment Options for Paying Your Bill by Phone
Cincinnati Bell accepts several different payment methods when you pay your bill over the phone:
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Credit cards – Visa, MasterCard, American Express, and Discover are accepted
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Debit cards – Can also be used if they have a Visa, MasterCard, or Discover logo
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Checking accounts – Provide your routing and account number
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Cincinnati Bell gift cards – Redeem your gift card balance to pay your bill
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FSA/HSA cards – Use your Flexible Spending Account or Health Savings Account card
As long as the card has a Visa, MasterCard, American Express, or Discover logo, it should work over the phone. Make sure there are sufficient funds available before calling.
Benefits of Paying Your Bill by Phone
Paying your bill by phone with Cincinnati Bell provides several advantages:
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It’s fast – No need to wait on hold, just use the automated system. If you do need to talk to a rep, hold times are typically very short.
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Available 24/7 – You can pay at any time of day, even in the middle of the night.
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Multiple payment methods – Choose whatever is most convenient from cards or bank accounts.
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Confirmation provided – You’ll get a confirmation number verifying your payment.
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Avoid late fees – Payment posts right away so you avoid those pesky late charges.
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Assistance available – If you need help, just talk to a customer service agent.
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Secure – Phone payments are fast and secure.
Paying your bill doesn’t get much easier than picking up the phone and calling Cincinnati Bell’s payment line or customer service team. It’s fast, easy, and secure.
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See below for answers to frequently asked questions about [email protected]>
Your first bill actually covers more than one month of service — it includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and youre billed only for the days you receive service. A one-time setup charge may also appear on your first bill. This is the charge for activating phone service and may appear in 3 monthly installments or all at once.
Your altafiber account number is your 10-digit phone number plus 3-digit number located on the top right of each page of your bill.
Please contact us for assistance at 513-566-5050.
You can always view your account balance by logging in to My altafiber and selecting Your Account Summary, or you can contact us.
The due date of the bill is 21 calendar days from the BILL date.
If you have lost or misplaced your current bill, you can print a copy online by logging in to My altafiber
Late payment fees are assessed on any amount over $10.00 not paid within 5 days of the due date in the amount of 2% of the balance or $13.95, whichever is greater.
altafiber Telephone offers several bill payment options. You may pay online, by mail, in person or over the telephone. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider. You may also signup for Autopay service and have your bill paid automatically each month within the limits you decide.
- Online: Use altafibers customer portal, My altafiber to check your account balance and make payments online anytime, day or night. Payments may be made using electronic check. Click here to create an altafiber customer portal today.
- U.S. Mail: Checks and remittance slips may be mailed to:
altafiber Telephone P.O. BOX 748003 Cincinnati, OH 45274-8003
- Telephone: Contact our billing sales and service center to check your account balance and make payments over the telephone. Speak to a representative at 513-566-5050.
- In Person – Pay in person at one of our convenient payment centers or retail locations.
- Autopay – Set up automatic recurring payments in My altafiber
If you cant pay by the due date, please contact a altafiber Service Representative:
- 513-241-2899 for TDD/TTY Customers
- 513-566-5050 for Business Customers
Payment arrangements may be made in case of illness or other circumstances beyond your control. If payment is not received by the due date or by the agreed-upon date, a disconnect notice will be sent. To avoid disconnection of your service, it is necessary to pay the overdue amount which appears on the disconnect notice. We can only disconnect service during normal business hours. We will not disconnect your service after 12:30 p.m. if reconnection services are not available the following day. altafiber will not disconnect your service sooner than 14 days after the due date of the bill and will send you a written notification of the disconnection of your service seven days before the date of disconnection of your service. Repeat late payments may damage your credit record with us. You may be requested to pay a deposit as a result of late payments. Late payments may also result in your phone service being disconnected
Payments made on any altafiber Telephone disconnected account will be restored hourly. Accounts will be restored only if payment covers the regulated amount. If it does not, the account will not be restored. Payments will flow through hourly, Monday through Sunday, 7 a.m. to midnight. Each subscriber has the right to designate a third party to receive copies of all notices relating to the disconnection of service or other credit notices. The third-party notification will only be provided upon the approval of the designated party. The consent to receive such notices does not constitute acceptance of any liability for payment. You will be promptly notified if the person you designate refuses or revokes consent to receive these notices.
Contact your altafiber Service Representative at 513-566-5050.
Customers can obtain via the altafiber web site or view their account in detail using altafibers My Account. Using altafibers My Account, you can:
- Get a copy of your telephone bill
- Find out how much you owe
- Tell us if you’ve made a payment
- Check on the last payment we received
- Make payment arrangements
Product Overview: My Cincinnati Bell App
FAQ
How can I pay my bill on my phone?
How do I pay my Altafiber bill over the phone?
Can you pay an altafiber bill with a credit card?