A Guide to Paying Your Utility Bills in Greeley

Living in Greeley? You’ll need to pay monthly bills for city-provided utilities like water, sewer and trash services. The City of Greeley aims to make paying your utility bills quick and convenient through various payment options. Read on to learn the ins and outs of Greeley utility billing and bill payment.

Understanding Your Greeley Utility Bill

Greeley utility bills include charges for water, sewer and trash pickup. Bills are issued monthly and reflect usage over the prior month. Here’s what to expect when you get your utility bill:

• Bills are mailed on the 1st of each month and due upon receipt,

• Payment is due by the 21st of the month to avoid late fees.

• Bills include usage charges plus base service fees, Rates vary by customer class,

• The city reads meters and sends actual usage bills monthly. Estimates are rare.

• View and pay bills online through E-Bill Express

• Late payments incur a one-time 10% penalty on the overdue balance.

• Accounts 30+ days late may face water service shutoff. Reconnection fees apply.

• The Utility Billing department oversees billing and payments. Contact them with questions.

Paying Your Greeley Utility Bill

Greeley offers flexible options to pay your monthly utility bill:

Pay Online

The fastest way to pay is through the city’s E-Bill Express online portal. You can:

• Pay one-time or set up recurring payments

• Pay via electronic check or debit/credit card

• Go paperless and receive bill reminders by email

• View billing history and usage graphs

• Manage multiple accounts in one login

To enroll, provide your account number and name as it appears on your bill.

Pay by Mail

Mail checks or money orders payable to City of Greeley with your bill stub to:

City of Greeley
PO Box 1928
Greeley, CO 80632

Allow sufficient time for mailed payments to avoid late fees.

Pay in Person

Bring payments to City Hall at 1000 10th Street, Monday-Friday from 8am-5pm. Options include:

• Drive-thru payment window

• Lobby payment counter

• After-hours drop box

Cash, checks, money orders and cards accepted.

Pay by Phone

Greeley doesn’t currently offer phone payments for utility bills. Consider enrolling in online bill pay if you prefer automated payments.

Avoid Late Fees and Disconnection

Pay your Greeley utility bill in full and on time each month to avoid penalties. If facing disconnection for non-payment, quickly contact Utility Billing to set up a payment plan. Qualifying households can also apply for one-time $100 bill credit through the city’s Utility Assistance Program.

Managing Rental or Investment Properties

Tenants, property managers and landlords each play a role in timely utility payments:

• Tenants should notify Utility Billing of move-ins/outs and service transfers.

• Property managers should submit transfer requests when assuming management.

• Title companies facilitate utility transfers during property sales.

Coordinate with tenants, property managers and Utility Billing whenever properties change hands.

Monitor Usage and Go Paperless

Sign up for E-Bill Express to track your water usage online and opt out of mailed paper bills. The portal also allows you to:

• Review monthly usage graphs

• Set up leak alerts

• Receive billing reminders

• Go paperless

• Update account and contact info

Going paperless and monitoring usage helps detect leaks and billing errors. Mailed paper bills cost Greeley over $400,000 per year, so going paperless saves taxpayer dollars.

Greeley Offers Payment Flexibility

As you can see, Greeley Utility Billing offers multiple options to pay your bills conveniently. Pay online, by mail, in person or over the phone. Manage bills and track usage through the E-Bill Express portal. And take advantage of resources like the Utility Assistance Program if needed. Contact Utility Billing with any questions about your account, usage or making payments.