How to Pay Your Greater Dickson Gas Authority Bill Online

Paying your utility bills on time is an important part of being a responsible homeowner or renter. For customers of Greater Dickson Gas Authority (GDGA) in Dickson TN, paying your gas bill online is a quick and easy process. In this article we’ll walk through everything you need to know about paying your GDGA gas bill online.

Overview of Greater Dickson Gas Authority

Greater Dickson Gas Authority is the natural gas utility provider for the city of Dickson TN and surrounding areas. GDGA provides safe reliable natural gas service to approximately 13,000 customers across its service territory.

As a municipal utility GDGA is overseen by a board of directors appointed by the city. Revenues from natural gas sales go back into improving and maintaining the gas distribution system. GDGA’s mission is to provide excellent customer service and be a dependable community partner.

Why Pay Your Gas Bill Online

Paying your GDGA gas bill online has many benefits:

Convenience: You can pay on your computer or mobile device 24/7. No need to mail in a check or visit the utility office.
Payment Flexibility: GDGA offers various online payment options including credit/debit card, electronic check, and automated bank draft.
Account Management: View and download statements, see payment history, set up paperless billing, and more.
Avoid Late Fees: Pay on your schedule by the due date and avoid late payment charges.
Time Savings: Takes just a few minutes to login and submit payment vs. writing and mailing a check.

Overall, the online bill pay system makes managing your GDGA gas account quick, easy, and efficient.

How to Sign Up for Online Bill Pay

Signing up to pay your gas bill online takes just a few minutes. Follow these simple steps:

Go to gdga.com/pay-your-bill and click “Pay Your Bill Online”.
Click “E-Bill Signup” under the login fields.
Enter your 10-digit GDGA account number and 4-digit PIN number. Your PIN is the last 4 digits of your social security number.
Accept the terms and conditions.
Provide your email address and create a password.

Once registered, you can login anytime to view your account dashboard and make payments. You’ll receive email notifications when your e-bill is ready to view.

How to Pay Your Bill Through the Online Portal

Here are step-by-step instructions for making a payment:

Go to gdga.com/pay-your-bill and login using your email and password.
From the account dashboard, click “Pay Now” for the account you want to pay.
Enter the payment amount. You can pay the total amount due, make a partial payment, or pay a different amount.
Select your payment method: credit/debit card, electronic fund transfer (EFT), or automated clearing house (ACH).
For card payments, enter your card details and billing address. For EFT/ACH, have your account number and routing number ready.
Review the payment details and transaction fees (if applicable). Click “Continue” to proceed.
Confirm your payment details and click “Process Payment” to submit.

That’s it! You’ll receive a payment confirmation email from GDGA. The payment will typically process in 1-2 business days.

Payment Methods and Fees

GDGA offers several payment methods through their online bill pay system:

Credit/Debit Card – Visa, Mastercard, Discover, American Express. A third-party processing fee of $2.50 applies.
Electronic Fund Transfer – Free direct withdrawal from your checking account.
Automated Clearing House – Free automatic monthly payments deducted from your checking account.

Card payments cost a bit more due to processing fees, while bank transfers are free. Choose the option that works best based on your needs and preferences.

Online Account Management Features

In addition to making payments, GDGA’s online portal also lets you:

View account balance and payment history
Download past statements
Sign up for paperless e-billing
Update contact information
Submit meter readings
Request service turn-on/shut-off
Send secure messages to customer service

You have 24/7 access to manage payments, update details, check usage, and more.

Payment Policies and Due Dates

Keep the following GDGA payment policies in mind:

Due Date – Bills are due by the 10th of each month.
Late Fee – A 5% penalty is applied to past due balances after the due date.
Disconnection – Accounts 30+ days past due are subject to gas service disconnection.
Office Hours – GDGA’s office is open 7:30am-4:30pm on weekdays if you need assistance.
After Hours – You can call (800) 903-8247 after regular business hours to make an urgent payment by phone.

Pay your bill by the 10th of each month to avoid penalties and keep your gas service activated. GDGA offers multiple convenient ways to pay including online, by phone, automatic bank draft, mail, or in person.

Accessing Your Account Without the PIN

If you’re unable to locate your 4-digit PIN, you have a couple options:

Call GDGA – A customer service rep can provide your PIN over the phone after verifying your identity.
Visit In Person – Stop by the GDGA office with a photo ID and staff can give you your PIN.
Mail Request – Fill out the “Request for Account Information” form and mail it to GDGA along with a copy of your ID.
Online Chat – Start a live chat session and a GDGA rep can assist after some security checks.

With one of the above options, you can obtain your PIN to gain full access to your online account. Be sure to keep the PIN in a safe place for future reference.

Getting Help with Online Bill Pay

If you have any trouble signing up or using the online bill payment system, GDGA offers the following support:

Email – Send secure messages to GDGA customer service from your online account.
Live Chat – Start a chat session directly through gdga.com during business hours.
Phone – Call GDGA at (615) 441-2830 Monday-Friday 7:30am-4:30pm. After hours, use (800) 903-8247.
In Person – Visit the GDGA office at 605 E Walnut St in Dickson, open weekdays 7:30am-4:30pm.
FAQs – Answers to common questions can be found on the GDGA website.

GDGA’s customer support team is available through various channels to address any questions or issues that arise.

Switching to Paperless Billing

To go paperless:

Login to your online account.
Go to “My Profile”.
Select “Paperless Billing” under Account Settings.
Agree to the terms and conditions.
Click “Confirm” to enroll in e-billing.

You’ll get an email when your bill is ready to view rather than receiving a mailed paper bill. This option saves paper and keeps all of your statements organized online.

Best Practices for Online Account Security

Follow these tips to keep your GDGA online account protected:

Use a strong password that would be hard for others to guess.
Never share your password or account number. GDGA will not ask for this info over email.
Check for the “https” and padlock icon indicating a secure connection.
Avoid using public Wi-Fi to login – the connection may not be secure.
If you suspect unauthorized access, change your password immediately.
Keep software up-to-date and use antivirus protection on your devices.
Review statements regularly and report any suspicious charges.

Using unique passwords and monitoring activity will help safeguard your sensitive account information when paying bills online.

Signing Up for Account Alerts

GDGA lets you set up free email or text alerts for:

Payment reminders – Get notified when your bill is due.
Past due notices – Receive an alert if your account becomes delinquent.
Outage updates – Get status emails when there are gas service interruptions.

To start receiving alerts:

Login to your online account.
Under “My Profile”, select “Notifications”.
Choose your preferred alert types and delivery

Greater Dickson Gas Authority Bill Pay

Propane Gas Levelized Billing Policy

Levelized Billing allows the customers the benefit of paying a more consistent bill amount throughout the year. The monthly levelized bills will generally be higher than the actual usage bill in the summer periods and lower than the actual usage bill in the winter periods. The monthly bill amount will also vary by a modest amount each month because the program recalculates the levelized amount. Levelized Billing will only reconcile if a request from the customer to be removed from the program or if gas service if terminated. Sign up for Levelized Billing Program may be done at any time during the year.

Requirements:

Residential and small commercial customers only. Homeowners only.
Cash on Delivery (COD) customers are not eligible
Customer must have a history of gas service for 12 months at the same service address
Customer’s account must have a Credit Rating of Excellent, Good or Normal
Customer’s account must start with a zero balance
Penalty would apply to levelized amount

If customer fails to pay, service will be discontinued in accordance with the Rules and Regulations of Greater Dickson Gas Authority.

If service is discontinued for nonpayment, customer would have to establish one (1) year of continuous service with a pay rating of Excellent, Good or Normal to reapply for Levelized Billing.

Upon discontinuation of the program, either by the customer or Greater Dickson Gas Authority, customer will be required to pay any past due amounts or amounts owed in arrears at that time.

Payment Locations:

Payment of gas bills can be made at either of our offices located at 605 East Walnut Street, Dickson, Tennessee or 2025 River Road, Clarksville Tennessee. An after hours depository is located within our drive thru at our Walnut Street, Dickson location only. We have Kiosk Pay Stations at both Locations. For your convenience, we also have some banks designated as pay stations. Pay stations accept current bills only.

Those designed locations are:

First Federal Bank

TriStar Bank

The Senior Net program is designed for senior customers who receive a retirement, disability, or survivor’s benefit from social security, or a Veterans Administration Pension, and they receive their monthly income too late to avoid paying the larger gross amount of their bill. To qualify you must be a residential customer and have a satisfactory pay rating and receive your monthly income too late to avoid paying the gross amount of your bill. Also, you must complete a Senior Net Program Application certifying the fixed income is needed to pay your monthly gas bill. Once your application is approved, you will be allowed to pay the net amount of your bill if you must pay after the due date. However, this program does not prevent disconnection of service if you do not pay your bill monthly.

Natural Gas Levelized Billing Policy

Requirements:

Residential and small commercial customers only.
Homeowners and rental customers are both eligible.
Customer must have a history of (1) one year of continuous service.
Customer’s account must have a Credit Rating of Excellent, Good or Normal
Customer’s account must start with a zero balance
Penalty will apply to budgeted amount.

If customer fails to pay, service will be discontinued in accordance with the Rules and Regulations of Greater Dickson Gas Authority.

If service is discontinued for nonpayment, customer would have to establish one (1) year of continuous service with a pay rating of Excellent, Good or Normal to reapply for Levelized Billing

Upon discontinuation of the program, either by the customer or Greater Dickson Gas Authority, customer will be required to pay any past due amounts or amounts owed in arrears at that time

GDGA Video

When will my greater Dickson Gas Authority account balance be updated?

Payments will immediately update your Greater Dickson Gas Authority account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.

Does greater Dickson Gas Authority cover house piping?

If you have received a solicitation for insurance to cover your house piping in the mail, it did not originate with Greater Dickson Gas Authority and is not affiliated with the Authority. If you are experiencing trouble with your house piping, give us a call and we can check out your house piping at no cost.

Are third party payment aggregators prohibited from submitting payments through the platform?

Third party commercial payors and/or payment aggregators are expressly prohibited from submitting payments through our Platform or otherwise using it by any means including web-based, IVR, or CSR interfaces.

Does the Gas Authority work with 3rd parties?

The Gas Authority does not work with 3 rd parties to provide permitting services. For information on obtaining a permit, FREE OF CHARGE, please call our main number at 615-441-2830 and ask to speak with the Code’s department. We’ve had customer reports that they are receiving text messages claiming to be owed a refund for overpayment.

Does the payment platform accept payments from third party payors?

Prohibited Use: The Platform does not accept payments from third party payors. The payment Platform offered here shall only be used by utilities and their direct customers who have elected to use this service.