Paying your water, garbage and recycling bill to the City of Raleigh is easy through multiple payment options. With over 1989 words, this comprehensive article will walk through how to pay your City of Raleigh utility bill online, by phone, mail, or in-person
Convenient Online Bill Pay
The fastest and most convenient way to pay your City of Raleigh utility bill is online through their website at raleighncgov, Simply go to the Make a Utility Payment page and click to log into your account,
You’ll need your account number handy to log in Once logged in, you can view your balance, payment history, and make a payment Payments can be made directly from a bank account (e-check) or with a credit/debit card.
Cards have a small processing fee, but e-check payments are free. Online payments give instant payment confirmation and peace of mind knowing your bill is paid.
Paying by Phone
You can also pay your City of Raleigh utility bill over the phone by calling the automated payment system at 888-905-3169. The system is available 24/7.
Have your account number, zip code, and payment info ready when you call. The system will walk you through making a payment and your account will be updated instantly.
Paying by Mail
To pay your utility bill by mail, send a check or money order along with your payment stub to:
City of Raleigh
PO Box 71081
Charlotte, NC 28272-1081
Be sure to include your stub to ensure quick processing. Allow 5-7 business days for your mailed payment to reach them. Payments must be received by the due date, not just postmarked, so mail early to avoid late fees.
Pay In-Person
You can pay your City of Raleigh bill in-person at one of their official payment locations around Raleigh. Locations include town halls and the Raleigh Municipal Building.
In-person payments can be made by cash, check, money order, or card. Visit raleighnc.gov for a list of official payment locations and hours.
Payments made at unofficial locations can take weeks to process, so only use the City’s official pay sites. The site also lists retail partners like Walmart that take payments for a small fee.
Auto-Pay and E-Bills
For maximum efficiency, enroll in auto-pay and paperless billing. With auto-pay, your bill is paid automatically each month from your bank account or credit card.
E-bills help the environment and ensure on-time delivery of your bill to your email inbox. Enroll through your online account portal.
Avoid Late Fees
To avoid late fees, pay your City of Raleigh utility bill by the due date listed on your statement. Due dates are not postmark deadlines.
Late fees are 10% of your outstanding balance. Payments after 8AM on the due date are considered late.
If you need help paying on time, call the City to discuss payment plan options before the due date to avoid penalties. Financial assistance is also available for those who qualify.
Account Management Tips
Check your account online regularly to monitor your balance and payment history. Update your contact info if you move.
Download the City’s mobile app to pay bills, check usage, and more on the go from your Apple or Android device.
Ask about budget billing to spread costs evenly over the year with a fixed monthly payment amount.
Summary
Paying your City of Raleigh utility bill is quick and easy online, by phone, mail or in-person. Use official payment sites to avoid delays. Enroll in e-bill and auto-pay for efficiency. Pay on time to skip late fees. Contact the City for account help or payment assistance programs.
If Account Holder is Deceased
It is unlawful to retain a utility account in the name of a deceased person.
The account must be closed and a new account opened in the name of the responsible party (i.e., the surviving spouse or family member, an estate or trust, etc.).
In addition to the items listed above, you may be asked to provide copies of:
- Death certificate
- Court documents
- Testamentary letter
- Any other affidavit or document from the court that verifies that an estate exists and/or designates the executors name and address
A deposit of $50 may still be required. However, the service initiation fee of $50 for the new account will be waived in this circumstance.
The following forms are available to print, complete and submit to the City of Raleigh:
Start, Stop, Transfer Service
More than 98,000 City of Raleigh utility accounts are managed by customers using Customer Care and Billing Online Services. If you havent already signed up, register today.
Register to use Customer Care and Billing Online Services. Then simply sign in when you want to manage your utility account online.
You will have access to:
- Make a payment
- E-Bill enrollment
- Auto pay enrollment
- Access account information
- Update your information
- Financial and usage history
- Current and previous bills
- Manage Budget Billing
As a registered user of Customer Care and Billing Online Services, you will be eligible to receive your monthly utility bills electronically (E-Bill). If you choose to enroll in E-Bill, it can be done easily when you are signed in to the online system.
As a registered user of the Customer Care and Billing Online Services, you can elect to receive your City of Raleigh utility bills electronically. There are many advantages to E-Bill: Email notification with bill details; receive your bill instantly, no mailing delays, reduce paperwork and simple and convenient access.
Heres how it works:
- An E-Bill customer receives an email alert each month when their paperless bill has been prepared.
- The email alert includes the Amount Due and Due Date, as well as links to make an online payment, view the current bill, etc.
- Paper bills will no longer be mailed; however, if a paper copy is needed, it can be printed from the self service site.
Sign up today to start receiving electronic statements. If you have more than one account, you will need to accept the E-Bill terms and conditions for each account. Enrollment is simple. Why not give it a try?
To request an update to the name on an existing account due to a legal name change, please contact a Customer Service Representative by email or call 919-996-3245 for assistance.
You may be asked to provide the following:
- Utility account number and/or service address
- Current name on account
- Identifying information – Social Security Number, Drivers License, etc.
- Mailing address
- Phone number
- Legal document to support name change
- Effective date of the change
Information about Online Bill Pay for City Utilities
How do I pay my city of Raleigh water bill?
Water and Sewer Development Review You may pay your City of Raleigh water bill at Town Hall (1003 N. Arendell Avenue) on Monday – Friday between the hours of 8:00 AM and 5:00 PM. Methods of payment accepted are cash, check and credit/debit cards.
Can I receive my city of Raleigh utility bill electronically?
As a registered user of the Customer Care and Billing Online Services, you can elect to receive your City of Raleigh utility bills electronically. There are many advantages to E-Bill: Email notification with bill details; receive your bill instantly, no mailing delays, reduce paperwork and simple and convenient access.
How do I Manage my City of Raleigh utility account?
More than 98,000 City of Raleigh utility accounts are managed by customers using Customer Care and Billing Online Services. If you haven’t already signed up, register today. Register to use Customer Care and Billing Online Services. Then simply sign in when you want to manage your utility account online. You will have access to:
Does Raleigh water charge a fee?
There is not a fee for this service and the payment updates immediately. Raleigh Water customers can pay their water bills 24-hours-a-day, seven days a week by calling 919-996-3245. There is not a fee for this service and the payment updates immediately.
How do I Pay my Wake Forest power bill?
Wake Forest Power customers that receive a monthly bill can make utility payments 24-hours-a-day, seven days a week using an automated phone system. To make a payment, customers simply call 833-415-0541 and provide their credit/debit card and electric account numbers.
How do I pay my utility bill in New York City?
To make a payment in person using cash, check, money order, Visa, MasterCard, American Express, or Discover, visit one of the City’s official utility payment locations. You can also pay at Walmart while you’re shopping. Walmart charges a minimal processing fee for this service.