Paying your utility bills is a necessary chore that comes around each month. For Columbia Power & Water Systems customers, paying your bill conveniently online through SmartHub is the easiest way to stay on top of your payments. In this article, I’ll walk you through everything you need to know about paying your Columbia power and water bill online using SmartHub.
What is SmartHub?
SmartHub is Columbia Power & Water Systems’ online account management and bill pay system. With SmartHub CPWS customers can
- View and pay their electric, water, and internet bills
- Monitor their daily electric and water usage
- Report outages and check outage status
- Manage account and contact information
- Go paperless with eBills
SmartHub can be accessed on CPWS’s website or by downloading the free SmartHub app for your smartphone or tablet
Why Pay Your Columbia Power and Water Bill Through SmartHub?
There are many great reasons to sign up for SmartHub and pay your bills online:
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It’s fast and easy – The intuitive interface makes it simple to find your bill and make a payment in just a few clicks. No more writing and mailing checks!
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Pay anytime, anywhere – SmartHub is available 24/7 on any device, so you can pay your bill on your schedule.
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Stay organized – View payment history and billing statements all in one place to easily track your account. Get reminders when your bill is due.
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Go paperless – Reduce clutter and help the environment by going paperless and accessing online eBills through SmartHub.
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Monitor usage – With SmartHub’s usage monitoring tools, you’ll have insight into your daily power and water consumption to help reduce waste.
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Enhanced security – SmartHub uses the highest online security standards to keep your data safe.
How to Sign Up for SmartHub
Signing up for SmartHub is quick and simple. Follow these steps:
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Go to www.cpws.com and click on “Login & Pay Your Bill”
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Select “Register for Online Access”
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Enter your CPWS account number and an email address. Click “Next”.
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Create a username and password. Accept the terms and conditions.
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Check your email for a verification code and enter it on SmartHub to complete signup.
Once registered, you can login anytime to access your account and pay bills. The SmartHub mobile app is available for download on the App Store and Google Play.
Paying Your Columbia Power & Water Bill Through SmartHub
When you’re ready to pay your bill, just follow these easy steps:
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Login to your SmartHub account online or via the mobile app.
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From the dashboard, select your account.
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Click “Pay Now” or select “View Bill” to review your latest bill before paying.
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Enter the payment amount and select a payment method. SmartHub accepts credit cards, debit cards or bank account payments.
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Review payment details and submit payment.
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Payment will typically process immediately and you will receive a confirmation number. Payment receipts are stored in SmartHub.
And that’s it – your Columbia power and water bill payment is complete! For recurring payments, you can set up autopay through SmartHub to have your bill paid automatically each month.
SmartHub Account Management Features
In addition to paying your bill, SmartHub has many other useful features:
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Paperless eBills – Go paperless by opting in to receive electronic bills rather than paper bills in the mail.
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Account management – Update your billing address, phone number and email whenever you need directly through SmartHub.
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Outage reporting – Quickly notify CPWS if your power goes out and get updates on outage status.
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Usage monitoring – View charts showing your daily power and water usage over time so you can identify waste.
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Security – Enable additional security with two-factor authentication.
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Communication – Opt in to receive notifications from CPWS through the SmartHub messaging center.
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Analysis – Compare your usage to neighbors in the Usage Comparison tool.
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Portfolio – View all of your CPWS accounts in one easy dashboard.
Paying Your Columbia Power and Water Bill by Phone
If you prefer to pay your CPWS bill over the phone, you can use the automated pay-by-phone system by calling 1-833-290-3105. You will need your 10-digit account number and a valid debit/credit card. Payments process immediately.
To speak with a customer service representative to assist with payment, you can call CPWS at (931) 388-4833 during regular business hours of Monday-Friday, 7am-5pm.
Paying Your Columbia Power and Water Bill by Mail
To pay your Columbia power and water bill by physical check or money order, you can mail your payment to:
Columbia Power & Water Systems
PO Box 379
Columbia, TN 38402
Please include your payment stub or write your 10-digit account number on the check/money order to ensure proper crediting to your account. Allow 5-7 business days for your mailed payment to process.
Paying Your Bill In Person
For in-person bill payment, you can visit the Columbia Power & Water Systems office located at:
201 Pickens Lane
Columbia, TN 38401
Office hours are Monday-Friday, 7am-5pm. In-person payments can be made by cash, check, money order or credit/debit card.
Avoid Late Fees and Disconnection by Paying on Time
To avoid late payment fees and potential service disconnection, it’s essential to pay your Columbia power and water bill by the due date each month. Accounts are considered delinquent if payment is not received by the due date on the bill.
If payment is not received by the disconnect date, typically 10 days after the due date, your services may be disconnected. Reconnection fees apply to resume service after disconnection.
By signing up for SmartHub and paying online, you can ensure timely payment and avoid unnecessary fees. Set up autopay or payment reminders to stay on top of your bill payment each month.
Contact Columbia Power & Water Systems Customer Service
The friendly customer service team at Columbia Power & Water Systems is available to help with any questions about your account or paying your bill:
Phone: (931) 388-4833
Email: [email protected]
Office Hours: Monday-Friday, 7am-5pm
You can also start a live chat or submit a customer service request form directly through SmartHub. Contact CPWS right away if you are having difficulty paying your bill to discuss potential payment plan options.
Conveniently Manage Your Columbia Utilities with SmartHub
Our new customer portal, SmartHub, is almost ready!
Save time and money by managing your account anytime from anywhere
FAQs: How to Register for SmartHub
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
Should you set up auto-pay for your water bills or not?
How can I pay my utility bill in Columbia County?
To pay your utility bill in Columbia County, you can make online payments via PayGov.us for Ellisville and Mason City utility customers. Your statement should have the Columbia County, Gateway to Florida logo on the top left. If you are unsure, please contact your utility provider for more information about making online payments.
How do I pay for Columbia Water?
Columbia Water has several convenient ways to pay: Online by clicking here. Click here to create an account. In January, 2014, the City of Columbia issued a request for proposals from companies offering options for exterior water and sewer service line and interior plumbing coverage to our customers.
What does Columbia Public Utilities Board do?
Public Utilities Board – also known as Columbia Power and Water Systems – oversees the city’s waterworks facilities, broadband infrastructure, and electrical transmission systems.