Paying your water bill online can be a convenient option for many homeowners and renters these days. If you live in the West Laurel Water Association service area in Kentucky you have the ability to pay your water bill online through the utility’s website.
This article provides a complete overview of how online bill pay works with West Laurel Water, the benefits, what to know before paying online, and tips for a smooth payment process.
Overview of West Laurel Water Online Bill Pay
West Laurel Water Association provides water utility service to residents of Laurel County, Kentucky. The utility offers online bill payment through their website as a way for customers to pay their water bills conveniently online.
To utilize online bill pay with West Laurel Water, you must have an active account with the utility You can then visit their website and click on the “Bill Pay” link to be redirected to the online payment portal.
This will take you to a third-party payment system called NexBillPay to process the transaction. You can enter your West Laurel Water account information and payment details through NexBillpay to pay your water bill online quickly and securely.
Benefits of Paying Your West Laurel Water Bill Online
Paying your West Laurel Water utility bill online offers several benefits, including:
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Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing payments or visiting the office.
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Speed – Online payments post instantly, avoiding mailing delays. Last minute payments can be made if needed.
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Security – Payment portal uses encryption to keep your information secure during the transaction.
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Payment reminders – Can opt-in to receive email reminders when your bill is due.
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Payment history – Payment receipts are stored online to access your bill pay history easily.
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Account management – Update account and payment information through the online portal.
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No fees – West Laurel Water does not charge any fees for online bill payment.
What to Know Before Paying Your Bill Online
While online bill pay offers advantages, there are some important things to be aware of when using the West Laurel Water online payment system:
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You will be redirected to NexBillPay, a third-party service, to process the transaction.
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If your account is past due or has a balance, you should contact West Laurel Water before paying online or your services may remain disconnected.
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Payments are typically posted within 1 business day, so allow time for processing to avoid late fees.
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Have your account number and exact balance handy when making a payment to avoid errors.
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You will need to register with an email and password to login and save your payment information.
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West Laurel Water is not liable for any disconnect notices if you do not contact their office before paying online when your account is past due.
Step-By-Step Guide to Paying Your Bill Online
Follow these steps to easily pay your water bill through the West Laurel Water website:
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Go to www.westlaurelwater.com and click on “Bill Pay” at the top of the homepage.
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Read through the payment terms and conditions and click “I Accept” to be redirected to NexBillPay.
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If it is your first time, select “New Users Register Here” to create an account with your email and password.
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Enter your 10-digit West Laurel Water account number and the service address on file. Select whether it is a residential or commercial account.
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Verify your account balance and enter the payment amount. You can pay the full balance or a partial payment.
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Enter your billing and payment information and submit the payment.
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The payment will be processed and you will receive a confirmation email with your payment receipt.
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Payments typically post to your account within 1 business day. Log in anytime to view your payment history.
Tips for Smooth Online Bill Pay
To avoid issues when paying your West Laurel Water bill online, keep these tips in mind:
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If your account is past due, call West Laurel Water before paying to get reconnected.
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Pay a few days before the due date in case of processing delays with holidays or weekends.
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Confirm your current account balance before making a payment to avoid errors.
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Make sure the payment amount matches your outstanding balance to avoid late fees.
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Check that your payment information is up-to-date in the payment system.
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Save your payment confirmation as proof the bill was paid on time.
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Contact West Laurel Water if you do not see the payment on your account after several business days.
Can I Pay Without Registering an Online Account?
West Laurel Water’s online payment system through NexBillPay does require you to register for an online account with your email address and password.
This allows you to save your payment information securely for future online payments. There is no option to pay as a guest without registering.
However, registration only takes a few minutes and provides benefits like payment reminders and payment history access. Your information is encrypted for security.
If you prefer not to register, you can pay by mailing a check, stopping by the West Laurel Water office, calling to make a payment over the phone, or setting up auto-pay through your bank.
Is There An App To Pay My Bill?
Currently, West Laurel Water Association does not offer a mobile app for online bill payment. All online payments must be made through the NexBillPay system on their website.
You can access the website on a mobile browser to pay conveniently on your smartphone when needed. But an app specifically for West Laurel Water bill pay is not available.
Can I Set Up Auto-Pay?
West Laurel Water’s online bill pay system does not have the ability to set up recurring automatic payments directly from your account.
However, you can set up automatic bill pay through your own bank. Most banks allow you to add recurring bill payments through their online banking or mobile app.
To do this, add West Laurel Water as a payee, enter your account number, and schedule the amount and date. The payment will be automatically deducted from your bank account on that date each month.
Confirm with your bank that the payment was sent on time to avoid any late fees. Auto-pay through your bank is a convenient option if you want automated bill payment.
Paying your water bill online is typically a quick and hassle-free process with West Laurel Water Association. Just be sure to register for an account, enter your information accurately, and pay on time. Contact West Laurel Water if you need assistance with online bill pay. Consistently paying your water bill online or via auto-pay helps avoid worries about late payments.
2023 Water Quality Report now available
You can view West Laurels 2023 Annual Water Quality Report (CCR Report) by clicking the link below. CCRs let you, the customer know what contaminants, if any were detected in your drinking water as well as any potential health related risks. The CCR also lets you know where your water comes from and what we do to help protect it. If you would like hard copy of the CCR you can call (866) 692-5037 to request one be mailed to you. Click to ViewYou can also view previously released CCRs by clicking HERE.
This year legislature passed House Bill 8 into law that takes effect January 1st, 2023 and begins adding sales tax to certain new services. One of those services are utilities if the consumer has more than one residential account. There have been many questions asked about who should and should not fill out the new exemption form. We have created a Frequently Asked Questions page for your convenience that you can access HERE. We have also created an online Exemption Form that you can fill out on your smartphone, tablet or PC and submit to us. Click HERE to access the online form. Please read the FAQs before submitting a form. Most existing accounts are grandfathered in and are not required to submit a form.
West Laurel Water Association
West Laurel Water Association is a water service provider in Southwestern Laurel County serving over 14,700 people.
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