How to Pay Your City of Wilmington Utility Bill Online

Living in Wilmington means having access to reliable water, sewer, stormwater, and other utility services from the city But when it’s time to pay your monthly bill, you want the process to be quick and convenient

The good news is the City of Wilmington offers easy online payment options for utility bills. As a city utility customer myself, I love the ability to pay fast without the hassle of mailing paper checks.

If you haven’t tried the city’s online bill pay yet, this article is for you. I’ll explain the benefits and walk through the simple steps to pay online.

Why Pay Your Wilmington Utility Bill Online?

Here are some great reasons to go digital with your city utility payments

It’s fast – Make secure payments 24/7 in just minutes
It’s easy – User-friendly website and mobile app
It’s flexible – Use credit/debit cards, checking, PayPal
It’s eco-friendly – Go paperless and help the environment
It’s mobile – Pay on your smartphone or tablet on the go
It’s transparent – View billing history and usage data

As you can see, paying online is clearly better than mailing paper checks or money orders.

How to Register for Online Account Access

Before you can pay online, you’ll need to register for an account on the city’s website:

Go to WilmingtonDE.gov
Click on “Pay/View Bill” under City Services
Select “Utility Bills”
Click “Sign Up” to create a new profile
Enter your personal details and create login credentials
Agree to the terms of use
Verify your email address by clicking the confirmation link

After following these steps, your online account will be set up and ready to use.

Adding Your Utility Account to the Profile

Once your profile is created, you can add your city utility account by:

Logging into your newly registered account
Clicking on “Link an Account”
Entering your Wilmington utility account number
Selecting the account type – water, sewer, stormwater
Clicking “Link Account” to complete setup

You can now view your account details and make online payments!

Checking Your Current Balance Due

Before paying your bill, you’ll probably want to check your outstanding balance. Simply log into your account and:

On the summary page, look for “Current Charges”
This shows your total due for the current billing cycle
Click “View Bill” to see a detailed breakdown
Review the pending charges to verify balance

Having the exact amount ensures you pay the right total and avoid late fees.

Making a One-Time Online Payment

Ready to pay your Wilmington utility bill? Just follow these quick steps:

From your account, click “Make Payment”
Enter the payment amount (your current balance or custom amount)
Select payment method – credit/debit card, bank account, PayPal
Enter your payment details and billing address
Carefully review everything then click “Pay Now”

That’s all there is to it! Your payment will be processed instantly.

Setting Up Recurring Auto-Pay

For maximum convenience, you can enroll in auto-pay:

From your account, click “AutoPay Program”
Check the box to enable AutoPay
Choose the day each month for payments to deduct
Enter your payment method details
Review and submit your enrollment

Your utility bill will now be paid automatically each month. Just be sure to have sufficient funds on debit date.

Getting Payment Receipts and Confirmation

Wondering if the city received your payment? You can view and print receipts right from your online account:

Click “Payment History”
View your last 12 months of payments
Click any payment to access the receipt
Print or save the receipt for your records

So you can always have proof your payment was received.

Getting Help with Online Bill Pay

Having trouble getting signed up or making payments? Contact the city’s utility billing office for assistance:

Call 302-576-3878 Monday through Friday 8am – 5pm
Email questions to [email protected]
Visit the office at Louis L. Redding City/County Building, 800 French Street

The friendly staff will be happy to answer your questions and provide support.

Ditch the paper checks and envelopes – go digital with the City of Wilmington’s fast, easy utility bill pay instead. It’s the modern, environmentally friendly way to manage your payments. Give it a try today!

City Of Wilmington Water Bill Pay

register for an online account

Set up secure payments online with your Master Card, Visa or checking account and review your bill 24 hours a day, 7 days a week.

To use our Customer Self-Service portal, you must have:

An email address. Your Verification Code will be sent to this account.
An Internet browser (Recommended: Chrome, Firefox).

In addition to our online service, CFPUA offers you other convenient payment options.

Autopay Services

To setup automatic services, please follow the instruction guide which can be found on the

Debit or Credit Card Payments

To make a credit card payment, contact Customer Service at 910-332-6550 or visit one of our payment centers located at 235 Government Center Drive or 929 N. Front St. between 8 a.m. to 5 p.m. Monday through Friday. There is a $3.00 fee for credit card payments per every increment of $300.

Cash or Check Payment

Visit one of our payment centers at 235 Government Center Drive or 929 N. Front St. between 8 a.m. to 5 p.m. Monday through Friday to pay by cash or check, or send your check payment to:235 Government Center DriveWilmington, NC 28403Please do not send cash in the mail.

City of Wilmington Utility Payment Assistance Program 2021

FAQ

What is the number for the city of Wilmington water bill?

Search for City Water, Sewer or Storm Water Bills. Note: Please contact Customer Service at 302-571-4320 Option 4, to make a payment, or if you have any questions concerning your account. Additional charges may not be reflected in the balance if your account is in a delinquent status.

Where do I pay my water bill in Laurel Mississippi?

You can pay your water bill by dropping a check in our drop box on the side of City Hall that faces Yates Avenue, OR pay in our offices at City Hall, OR mail your payment to us. You can also pay online from this website.

How do I pay my Wilmington Water Bill?

If you are paying by check, please write your utility billing account number on your check and include the bottom portion of your bill with your payment. This will help us process your payment quickly. Learn more about your Wilmington Water bill here.

How do I get help paying my utility bill in Wilmington?

If you need assistance with understanding your bill or would like to pay, please call 311 to speak to our customer service agents for assistance. The City of Wilmington has a number of options for customers who are having trouble paying their utility bills.

How do I contact Wilmington water utility?

Learn more about your Wilmington Water bill here. If you have any billing questions or need further assistance, please call Wilmington 311 or email Wilmington Water Utility. Find how to pay your bill and manage your account.

Does Wilmington have a bill payment system?

The City of Wilmington Department of Finance announced that a new, online bill payment system from Paymentus. The first phase of the live system provides city customers with options to pay water/sewer and real estate tax bills online via any device that can access the internet, including smartphones and tablets.

Why did Wilmington change from quarterly to monthly utility bills?

The City of Wilmington changed from quarterly utility bills to monthly utility bills in July, 2018. Monthly billing makes it easier to manage payments and household budgets, avoid delinquency, track water usage, and avoid huge bill spikes by identifying leaks faster.

How do I pay my bill in Wilmington Delaware?

There are no fees for using the system. To sign up, visit the City of Wilmington’s website, www.WilmingtonDE.gov and click on the “Pay My Bill” icon to establish an account through the customer portal. Customer service representatives are available to help at (302) 571-4320 from 9:30 a.m. to 4 p.m. Monday through Friday.