A Complete Guide to Paying Your St. Lawrence Gas Bill

Having a reliable supply of natural gas to heat your home and operate appliances is essential especially during cold northern winters. St. Lawrence Gas Company provides this service to thousands of residential and business customers across northern New York. Paying your monthly gas bill is important to keep service active. This comprehensive guide will walk you through the payment options, programs and tips for paying your St. Lawrence Gas bill.

Overview of St. Lawrence Gas Service Area

St Lawrence Gas is the largest natural gas distribution utility in New York State. They deliver gas to approximately 50,000 customers in the North Country region.

Key facts about St. Lawrence Gas:

• Regulated by New York State Public Service Commission
• Service territory covers 5,600 square miles
• Provides gas to homes and businesses in St. Lawrence, Franklin, Jefferson, Lewis and Oswego counties
• Owns and maintains over 2,000 miles of gas lines and infrastructure
• Stores gas in underground facilities during warmer months
• Headquarters located in Massena, NY

Understanding their role in delivering gas across the region is useful context when paying your monthly bill.

Billing and Due Dates for Gas Service

St. Lawrence Gas issues monthly bills for residential and commercial natural gas service. Here are key details on the billing process:

• Meters read each month to measure gas usage
• Bills generated within first week of new month
• Mailed bills arrive mid-month
• Payment due date is 25 days after billing date
• Late fee applied if not paid by due date
• Service can be disconnected for non-payment

So you have about 3 weeks to pay your bill from when it’s generated to avoid late fees or disruption. Review promptly and pay on time.

Ways to Pay Your Gas Bill

St. Lawrence Gas offers several options for paying your monthly gas bill:

• Online – Pay through the customer online portal. Can set up auto-pay too.

• By mail – Send check or money order with bill stub to payment center.

• By phone – Call 1-800-454-2201 to pay by credit/debit card.

• In person – Visit St. Lawrence Gas office or authorized payment centers.

• Your bank – Set up bill pay through your bank’s online banking.

Paying online provides the most convenience and control. But you can choose the option that fits your needs each month.

Paying Online Through Customer Portal

The St. Lawrence Gas online customer portal allows you to easily pay your bill, review usage, update account details and more.

To pay online:

1. Go to libertyutilities.com and click “My Account”

2. Login or create a new portal account if first visit

3. Select your St. Lawrence Gas account

4. Choose “Make Payment” and enter payment info

5. Confirm payment details and submit

You can also setup recurring auto-payments on your account through the portal to have your bill paid automatically each month.

Avoid Late Fees and Service Disruption

Paying your St. Lawrence Gas bill after the due date can lead to penalties:

• Late fee of 1.5% per month is charged on overdue balances
• Accounts over 60 days past due can have service disconnected
• $25 reconnection fee if service is disconnected

Avoid these fees and potential disruption of your gas service by paying on time through any of the available methods. Or enroll in auto-pay to ensure on-time payment each billing cycle.

Payment Assistance Programs

If you are struggling financially and unable to pay your gas bill, St. Lawrence Gas offers several assistance programs:

• Deferred payment arrangements
• Low income Home Energy Assistance Program (LIHEAP)
• Utility energy savings program
• Balanced billing plan spreads costs evenly

Contact their customer service team at 1-800-454-2201 to discuss bill payment assistance options for your situation.

Extra Winter Usage Tips

With frigid winter temperatures in northern New York, your gas usage and bills will increase during the colder months. Here are tips to help control winter gas costs:

• Maintain your furnace to operate efficiently
• Seal air leaks around doors and windows
• Lower thermostat temperature at night and when away
• Use programmable thermostats
• Limit use of fireplaces which draw heated air

Saving gas lowers bills! Combining these conservation steps with prompt bill payment gives you the optimal utility usage experience.

Summary of Paying Your Gas Bill

We’ve covered a lot of key details about paying your monthly natural gas bill with St. Lawrence Gas:

• Review bills promptly when received mid-month
• Use convenient online payments or payment centers
• Pay by due date to avoid late fees or disconnection
• Enroll in auto-pay or balanced billing for predictability
• Contact them if you need bill assistance or payment arrangements
• Practice gas savings tips to control winter usage

Paying utility bills on time is an essential responsibility. St. Lawrence Gas provides multiple payment options and assistance programs to make it easy for customers to pay each month, keeping homes and businesses heated all winter long.