Paying your monthly utility bill is an essential task for residents and businesses in Florence, Alabama. The city’s utilities department provides electricity, natural gas, water, and wastewater services and bills customers on a monthly basis. This guide will walk you through the payment options, online services, and other key details for paying your Florence utility bill.
Overview of Florence Utilities
Florence Utilities is the city-owned provider of electricity, natural gas, water, and wastewater services in Florence. They serve around 30,000 customers.
Key things to know
-
Bills are issued monthly and due 15 days after billing date.
-
Services can be disconnected for non-payment after due date.
-
Late fees apply to overdue balances,
-
Multiple payment options are available for convenience.
-
Online account access allows bill pay, monitoring usage, starting/stopping service and more.
Let’s explore the payment options and online services in more detail.
Payment Options for Utility Bills
Florence Utilities offers several ways to pay your utility bill each month:
-
Online – Pay via the online customer portal at any time. Allows credit/debit cards and bank draft.
-
By Phone – Call 256-760-6512 to pay over the phone using a card. Available 24/7.
-
Mail – Send check or money order with payment stub to PO Box 877, Florence, AL 35631.
-
In Person – Visit the utilities office at 110 W College St to pay with cash, check or card.
-
Drop Box – Use the drop box behind City Hall after hours.
-
Auto Draft – Sign up to have payments automatically drafted from your bank account each month.
Paying online or setting up auto drafts ensures your bill is paid on time every month. The online portal also allows the most account management options.
Paying Online Through Customer Portal
Florence Utilities offers an online customer portal to manage your account and pay bills.
To use the online portal:
-
Go to https://ubill.florenceal.org or access it via the city website.
-
Click on “Pay Bill” in the top menu.
-
Enter your Florence Utilities account number and 4-digit PIN.
-
Select your account type – electric, gas, water, etc.
-
Enter the payment amount and submit.
-
Enter your card or bank account information to complete payment.
The portal also allows you to:
- View billing history and usage
- Update account information
- Enroll in paperless billing
- Sign up for auto-draft payments
- Request service connections/disconnections
So the online access provides full utility account management!
Avoid Late Fees and Disconnection
Florence Utilities bills must be paid within 15 days of the billing date to avoid penalties:
- A 10% late fee is charged on overdue balances
- Accounts 30+ days past due can have service disconnected
- A $30 reconnection fee applies if disconnected
Paying on time with auto-draft or online payments prevents late fees and disruption of your utilities. Plus, it saves you stamps and trips to the utilities office.
Payment Assistance and Billing Questions
If you need assistance paying your utility bill in Florence or have questions about the amount due, contact customer service:
- Call 256-760-6512 Monday to Friday 8am – 5pm
- Email [email protected]
- Visit the utilities office at 110 W College St
You can discuss payment plan options, billing questions, and ways to reduce costs. The utilities department aims to provide excellent customer service as you manage your electric, gas, water, and sewer account.
Summary of Paying Utility Bills in Florence
We’ve covered the key options and details for paying your monthly utility bills with Florence Utilities:
- Review bills promptly and pay within 15 days
- Use auto-draft or convenient online payments
- Avoid late fees and disconnection with on-time payment
- Contact customer service if you need assistance or have questions
- Manage your full utility account through the online portal
Paying utility bills promptly is an important responsibility. Florence Utilities offers flexible payment methods and online account management to make it quick and easy for residents and businesses to pay each month. This allows you to keep essential services flowing and avoid costly late penalties.
After-Hours, Nights, Weekends, Holidays:
Customer Service Department(256) 760-6512 General account questions, connects/disconnects, and account information.
Customer Service Department Appointments for Service(256) 760-6300
Collections(256) 760-6525 Late Payments, extensions, disconnects and reconnects due to non-pay.
Welcome to Florence, AlabamaSearch
Florence Utilities provides you with the utmost friendly, professional, and expedient customer service. We are responsible for providing the residents of Florence with Electricity, Gas & Water services.
- Monday – Friday 8:00 a.m. – 5:00 p.m.
- Customer Service Department(256) 760-6512 General account questions, connects/disconnects, and account information.
- Collections(256) 760-6525 Late Payments, extensions, disconnects and reconnects due to non-pay.
- Outages & Interruptions of Electricity(256) 764-4456
- Outages & Interruptions of Natural Gas, Water & Waste Water (256) 760-6490
City of Florence rolls out new program to help residents pay utility bills
FAQ
How much is the water bill in Florence, SC?
|
Florence
|
Water
|
Sewer
|
|
Coward, Town of
|
$ 17.15
|
$ 60.19
|
|
Florence, City of
|
$ 26.33
|
$ 45.49
|
|
Johnsonville, City of
|
$ 36.30
|
$ 31.70
|
|
Lake City, City of
|
$ 21.87
|
$ 49.38
|
Where can I pay my water bill in California?
How do I report a power outage in Florence Alabama?
How do I pay my water bill in Alabama?
Who is Florence utilities?
Florence Utilities provides you with the utmost friendly, professional, and expedient customer service. We are responsible for providing the residents of Florence with Electricity, Gas & Water services. Use this form to sign up for Paperless Billing, Budget Billing or Autopay. Bill paying convenience at your fingertips.
Does Florence accept online payments?
For questions on online payments, outstanding balances, etc. please contact City Hall during operating hours at (719) 784-4848. The City of Florence accepts online payments for water usage (please have your account number ready), invoices, permits, licensing, cemetery, and more…
Does Florence utilities have any input on how the funds are spent?
Florence Utilities will not have any input on how the funds are spent by the school systems. For any changes to your contribution, please contact Florence Utilities Customer Service 256-760-6512. Neither the school system nor their employees have access to your utility account information.
How do I change my contribution to Florence utilities?
For any changes to your contribution, please contact Florence Utilities Customer Service 256-760-6512. Neither the school system nor their employees have access to your utility account information. Thank you for your participation.
How does Florence utilities contribute to public schools?
Florence Utilities facilitates contributions from our customers to the public school systems in our service area, Florence City Schools or Lauderdale County Schools. Customers who would like to voluntarily participate in the program will need to fill out the Excellence in Education form.
Will Florence City Council increase water & wastewater rates in 2024?
On May 20th, 2024 the Florence City Council reviewed and approved a rate increase of 5% for City Services utilities including water, wastewater, stormwater, and street maintenance fees. Beginning July 1, 2024, the rates for these services will increase 5% in alignment with the adopted budget for the 2023-2025 biennium.