Having clean, reliable running water delivered to your home is something most of us take for granted. But that service doesn’t happen for free – you have to pay your water bill. If you live in the Glasgow, Kentucky area, your water provider is likely the Glasgow Water Company (GWC). Read on to learn the various ways you can pay your GWC water bill conveniently and on time.
Online Bill Pay
The easiest way to pay your GWC water bill is through their online bill pay system. Simply go to the GWC website at glasgowh2o.com and click on “Online Bill Pay” at the top of the page.
This takes you to the login screen for their online portal. Enter your account number and password to access your account. Once logged in, you’ll see your current balance due and payment history.
Select “Make Payment” and enter your payment details including the amount to pay. You can use a credit card, debit card, or electronic bank transfer. The payment processes instantly online.
Online bill pay allows secure payment 24/7 and gives you access to your balance and payment records. It’s quick easy and free to use.
Pay by Phone
To speak with a GWC customer service rep directly, you can pay your water bill over the phone. Have your account number ready and call (270) 651-3727.
Select the billing and payment option and be prepared to enter your payment info. The agent will process your payment during the call and email a receipt after. Paying by phone takes just a few minutes.
Pay by Mail
If you prefer to mail in a payment, you can send a check or money order to:
Glasgow Water CompanyPO Box 990 Glasgow, KY 42142-0990Write your account number on the payment and allow 5-7 business days for it to arrive Payments must be received by the due date to avoid late fees
Pay In Person
To make a payment in cash, you can visit the GWC office in person at:
Glasgow Water Company179 Colonel RoadGlasgow, KY 42141Their office hours are Monday-Friday 8:00am – 4:30pm. Stop by during office hours to make a cash payment and receive a printed receipt immediately.
Payment Kiosks
For payments outside normal business hours, look for a GWC payment kiosk located at:
- Walmart on Happy Valley Road
- Kroger on Happy Valley Road
- Houchens on Broadway
These self-service kiosks accept cash, credit, and debit payments 24/7. Just enter your account number and payment amount.
Auto-Pay and Recurring Payments
Forgetting to pay bills on time can lead to late fees and service disruptions. Avoid this by setting up automatic payments through the GWC online portal
When logged into your account, select auto-pay to have your water bill paid automatically each month by the due date. Payments are made using your default credit card or bank account.
You can also schedule recurring one-time payments yourself through your bank’s online bill pay feature. Have the amount sent to GWC a few days before the due date as a recurring monthly payment.
Payment Assistance Programs
If you are struggling to pay your water bill on time, GWC offers payment assistance programs:
-
Discount rates – Low-income seniors, disabled, and families can qualify for a 30-50% discount on water rates.
-
Payment arrangements – Make installment payments over several months for past due balances.
-
LIHEAP – Federally funded bill payment assistance. Apply through your local Community Action Agency.
Contact GWC customer service to discuss qualification requirements and apply for their payment assistance programs.
Late Payments and Disconnection
GWC bills are sent monthly and are typically due around the 10th of each month. If your bill is past due, a late fee of 10% applies after the due date.
Accounts more than 45 days past due are subject to water service disconnection. A $50 disconnection fee and $50 reconnection fee will be added if disconnection occurs.
Avoid late fees and service interruption by paying your GWC water bill in full each month by the due date. Use auto-pay or calendar reminders to ensure on-time payment.
Payment FAQs
Here are answers to some frequently asked questions about paying your GWC water bill:
What payment methods does GWC accept?
GWC accepts cash, checks, money orders, debit, credit cards, and electronic bank transfers. Online payments can be made by credit card or e-check.
What if I lost my water bill or account number?
Contact GWC customer service and they can provide your account number and current balance due. Or access it through the online portal.
When is my GWC bill due?
Bills are generated monthly and are typically due around the 10th of the month. Check your monthly statement for the exact due date.
Is there a fee to pay online or by phone?
No, GWC does not charge any fees for online, phone, or in-person payments.
Can I dispute my water bill amount?
If you think your bill amount is in error, contact GWC right away to have your meter checked and start an investigation if needed.
How can I check my water usage?
Log into the online portal to view your daily water usage amounts and patterns over time. Monitor for abnormal spikes that signal leaks.
Paying Your Water Bill on Time Has Never Been Easier
Glasgow Water Company makes it simple to pay your water bill through their online portal, by phone, mail, or in person. Sign up for automatic payments to prevent late fees and service disruptions. And take advantage of payment assistance programs if needed.
Use these tips to pay your GWC water bill stress-free and continue enjoying the clean, safe running water provided to your Glasgow area home or business.
