Simplifying Your Natural Gas Bill Payment in Arkansas and Oklahoma

Paying your monthly natural gas bill can be a hassle, especially if you’re not familiar with the process or payment options offered by your local utility provider. However, Arkansas Oklahoma Gas (AOG) aims to make paying your gas bill as quick and easy as possible for customers in Arkansas and Oklahoma. With multiple payment options now available, AOG gas customers can choose the most convenient method for them. In this article, we’ll break down the various ways AOG customers can pay their natural gas bill, as well as provide tips for understanding your bill and setting up automatic payments.

Overview of Arkansas Oklahoma Gas

Arkansas Oklahoma Gas provides natural gas to over 300,000 residential, commercial and industrial customers in Arkansas and Oklahoma. AOG offers safe, reliable natural gas service to homes and businesses across its service areas. As an established local utility provider, AOG strives to make the customer experience as smooth and straightforward as possible. This includes offering flexible natural gas bill payment options.

Breakdown of Your AOG Gas Bill

Before paying your AOG gas bill, it’s important to understand what you’re being charged for. Your AOG gas bill will itemize the various costs that make up your total balance due. Here’s a quick rundown of what’s typically included on an AOG gas bill:

• Service Charge – This fixed monthly fee covers the cost of delivering gas to your home or business It’s a standard charge regardless of your actual natural gas usage

• Distribution Charge – This covers the cost of maintaining the natural gas distribution system that transports gas from interstate pipelines to your home It’s based on the amount of gas used.

• Commodity Charge – This is the cost of the natural gas itself. It’s based on your natural gas usage and current market prices. This charge makes up the bulk of your monthly gas bill.

• Taxes & Fees – Various government taxes and utility fees are added on top of your monthly charges These include sales taxes and franchise fees

• Other Charges – Additional charges for services like meter repairs or late payment fees may be included if applicable.

Always review your AOG gas bill carefully to understand what you’re being charged before paying. Contact AOG customer service if you have any questions.

Ways to Pay Your AOG Gas Bill

AOG offers residential and business customers multiple options for quick and easy natural gas bill payment. Here are the various payment methods available:

Pay Online

The fastest and most convenient way for many AOG customers to pay their gas bill is online. To pay online, simply:

• Go to www.aogc.com and click on “Pay Bill”
• Log-in to your account or set up an online profile if first time user
• Select whether you want to pay your full balance due or a partial payment
• Enter your payment details and submit

Online payments are posted to your account immediately. You can use a checking/savings account, credit card or debit card when paying online. This option is best for tech-savvy customers who want 24/7 payment convenience.

Pay By Phone

To pay your AOG gas bill over the phone with an automated system or live agent, call 1-800-632-1349. This toll-free number is available 24/7 for phone payments. You’ll need to provide your 10-digit account number and verify a few details before payments can be processed.

Paying by phone only takes a few minutes and gives you the flexibility to call whenever it’s convenient for you. Credit cards, debit cards and check payments are accepted over the phone.

Pay by Mail

If you prefer to mail in a payment, simply write your 10-digit AOG account number on your check or money order and mail to:

Arkansas Oklahoma Gas
PO Box 1188
Bixby, OK 74008

Be sure to allow 7-10 business days for mailed payments to process. This avoids late fees if your payment arrives after your due date. Mailing your payment is better suited for customers who don’t mind waiting for payments to post.

Pay in Person

You can pay your AOG natural gas bill in person at an authorized payment location in Arkansas or Oklahoma. Convenient retail locations like Wal-Mart often allow you to pay utility bills in-store. Many banks and credit unions will also accept AOG gas bill payments.

When paying in person, have your 10-digit account number and current bill handy. Cash, checks, money orders or credit/debit cards are accepted. This option works well if you frequently visit stores that allow utility bill pay.

Auto Bill Pay

Signing up for Auto Bill Pay through AOG can make paying your monthly gas bill a breeze. This free service automatically deducts your balance due from your bank account or credit card each month.

To enroll in Auto Bill Pay:

• Go to www.aogc.com and click on “Auto Bill Pay”
• Select whether to use your checking/savings account or credit/debit card
• Agree to the terms and conditions
• Provide requested account details

Once enrolled, you don’t have to worry about remembering to pay each month. Just be sure the account you provide has sufficient funds when payments are deducted around your bill’s due date.

Budget Billing

AOG also offers Budget Billing to qualifying customers as a way to spread out natural gas costs evenly over the entire year. This sets your monthly gas bill payment to the average of your annual usage.

Budget Billing prevents the frustration of seasonal spikes in your gas bill from higher winter usage. Your account is later reconciled at year-end for any overages or credits. To enroll, call AOG customer service at 1-800-632-1349.

Avoid Late Fees with Proper Payment

It’s important to pay your AOG gas bill in full and on time each month. Payment is due by the date listed on your monthly statement to avoid a late fee penalty. Late fees are 1.5% of your total unpaid balance.

If you cannot pay on time for any reason, immediately call AOG at 1-800-632-1349 to check if you qualify for an extension. Non-payment can result in service disconnection, so be proactive if you anticipate payment issues. AOG can often make pay arrangements if you communicate with them early on.

Contact AOG for Payment Questions or Issues

Don’t hesitate to reach out to AOG’s customer service team if you have any questions or concerns related to your natural gas bill payment. You can call them at 1-800-632-1349 or email [email protected] for assistance.

Some common reasons to contact AOG include:

• Clarification on charges or assistance reading your bill
• Reporting a problem with an online or phone payment
• Setting up new service or managing account changes
• Arranging alternative payment plans as needed

AOG representatives are available to help customers understand their billing and ensure on-time payment. This prevents service disruptions.

Paying your monthly AOG natural gas bill doesn’t have to be a hassle, no matter which payment option you choose. Arkansas Oklahoma Gas offers flexible online, phone, mail, in-person and automatic payment methods to meet customers’ needs. Avoid late fees by paying on time, and don’t hesitate to contact AOG if you need billing or payment assistance. Simplifying your gas bill payment allows you to focus on more important aspects of your home or business.