Receiving medical care can be stressful enough without having to worry about paying your provider bills. Crystal Clinic offers convenient online bill payment options to help patients manage billing quickly and easily. This article outlines everything you need to know about paying your Crystal Clinic medical bills online.
Overview of Crystal Clinic Billing
Crystal Clinic Orthopaedic Center is a physician-owned hospital system based in Ohio. They provide orthopedic, pain management, rehabilitation, and other specialty services at locations across Northeast Ohio.
After receiving care at Crystal Clinic you will receive separate billing statements for facility charges and physician services. Bills can be accessed and paid through the online patient portal.
Online payment is the fastest and simplest way to take care of your Crystal Clinic medical bills Read on for step-by-step instructions
Paying Your Crystal Clinic Bill Online
Crystal Clinic offers an online bill pay system called ePAY that allows you to view billing statements and make secure online payments anytime. Here is how it works:
For First-Time Payments:
- Go to crystalclinic.com/online-bill-pay
- Select the billing statement you want to pay (facility or physician)
- Click “Pay Now” which will take you to the payment portal
- Choose “Quick Payment” and enter your billing details
- Enter payment information securely
For Repeat Payments:
- Visit crystalclinic.com/online-bill-pay
- Select the billing statement type
- Click “Pay Now” to access the ePAY login
- Enter your ePAY username and password
- Follow prompts to view billing statements and pay
You can save payment information like a credit card or bank account in your secure ePAY account. This allows quick checkout for future online payments.
Paying by Phone
If you need assistance paying your Crystal Clinic bill, you can also call to make a payment over the phone:
- For facility billing, call 800-818-0886
- For physician billing, call 800-818-0886
A representative can explain your medical charges and process a card payment over the phone during business hours.
Setting Up a Payment Plan
If you are unable to pay your full Crystal Clinic medical bill at once, you may be able to establish a monthly payment plan. This allows you to make incremental payments over time.
Contact the billing department to discuss payment plan options. Be prepared to provide information about your financial situation. Payment plans are extended on a case-by-case basis.
Using Health Savings Accounts
If you have a health savings account (HSA) or flexible spending account (FSA), you can use pre-tax funds from these accounts to pay your Crystal Clinic medical bills.
Make sure your HSA or FSA debit card is on file in your ePAY account profile. Then select it at checkout when paying bills online to use your pre-tax health funds.
Avoiding Late Fees
Crystal Clinic bills are due 30 days after the statement date. Late fees will apply to overdue accounts. Stay current on your bills to avoid penalties.
Set payment reminders through your ePAY account so you never miss a payment due date. Prompt payment keeps your account in good standing.
Getting Financial Assistance
Crystal Clinic aims to make care affordable for all patients. If you are uninsured or underinsured and struggling with medical bills, financial assistance may be available.
Ask about charity care, sliding fee discounts, or other billing relief programs. Submit proof of income and expenses to see if you qualify for a reduced balance.
Understanding Your Medical Charges
Review your Crystal Clinic billing statements closely each month and contact the billing office if you have questions about specific charges or cost estimates.
Some common charges may include:
- Office visit fees
- X-ray, MRI or other diagnostic services
- Surgery, anesthesia, and facility fees
- Rehabilitation services
- Physician services
- Medical supplies and devices
The billing team can explain insurance coverage and provide cost estimates for upcoming care. Never hesitate to ask billing questions.
Paying medical bills promptly is important but can also be challenging. Crystal Clinic’s online bill pay system makes it quick and easy to view statements and make payments 24/7. Consider setting up automatic payments through your ePAY account. Seek financial assistance if needed. Understanding your charges and insurance coverage helps ensure your Crystal Clinic experience is as stress-free as possible.
To use the EZ Access Patient Portal:
- When you visit one of our offices, we will ask you to provide your email address as part of the registration and check-in process.
- Shortly after your visit, you will receive an email invitation to join the EZ Access patient portal.
- Using the instruction brochure that we provided at check-in, complete the sign-on process with a user ID, password of your choice and an answer to a security question.
You may also sign up directly for our EZ Access outpatient portal:
- Click the Patient Login button in the upper left. On the following screen, you will have an option to create your own portal account.
- Click the Create an Account button to begin your signup request. We then verify your patient relationship and approve your sign-up request.
To use the Cerner HealtheLife Patient Portal: Self-enrollment in the Cerner HealtheLife patient portal is available if you are already an existing patient and your surgery has been scheduled. You can also download the HealtheLife app to your smartphone. Existing patients can enroll in the Cerner HealtheLife patient portal here: https://crystalclinic.iqhealth.com/self-enroll/
DO NOT use the portals for urgent medical matters. If you are experiencing an urgent medical problem, contact your physician’s office or call 911.
Login to the patient portal that relates to your visit:
Are you locked out of the EZ Access Patient Portal?
Pay Your Bills With the Service CU Mobile App
How do I pay my crystal clinic bill online?
Crystal Clinic makes it convenient and safe to pay your bill online, anytime of the day or night. And there’s never an extra fee. Simply sign into your private account. It’s as Easy as 1,2,3. Follow the onscreen login instructions to access your account and pay your bill securely and confidentially. First time paying a Crystal Clinic bill online?
What payment options does Crystal Clinic offer?
Crystal Clinic has partnered with BridgeMed to offer affordable payment options, so you can pay your bill over time without incurring any interest or fees. Enrollment is fast, easy, and automated, with customized payment plans that fit your preferences and budget.
How do I pay my crystal clinic & Odyssey Health Systems bills?
Phone: (800) 818-0886 Do not mail payments directly to Crystal Clinic or Odyssey Health Systems. Please use the remittance address on your statement. We offer many convenient ways to pay your bills including online bill pay. This page will answer any patient billing questions you may have.
How can I contact Crystal Clinic?
You can contact Crystal Clinic directly by phone at 330-668-4040. For billing inquiries, you can find your bill online at Crystal Clinic.
Does Crystal Clinic have a patient portal?
Crystal Clinic offers two patient portals to help you become a more active participant in your medical care. Each portal is a secure website that offers convenient 24-hour access to your personal health information. For our patients who have visited any of our clinics, we offer a widely used portal from EZ Access.
How do I submit payments to Crystal run health plans?
The following are the options available to submit payments to Crystal Run Health Plans: You can send your check or money order to the following address: Pay with your credit or debit Visa, MasterCard or Discover, call our customer service department at (844) 638-6506. We are available Monday through Friday, 8:30 am – 5:30 pm EST.