How to Pay Your Water Bill in Madison, MS

Paying your water bill is an essential utility task for residents of Madison, Mississippi. The city provides water service to around 4,800 homes and businesses in the area. This article will walk through the different ways Madison utility customers can view and pay their water bills conveniently online, by phone, or in person.

Overview of Madison Public Works Water Service

The Madison Public Works Department oversees the city’s water system and billing Madison draws its water from deep artesian wells, which is then classified as natural spring water.

Water bills in Madison include charges for water usage along with sewer service fees. Bills are issued monthly and can be accessed through the city’s online payment portal.

Paying Your Madison Water Bill Online

The easiest way for Madison residents to pay their water bill is online through the city’s website or through a third-party payment platform Here are the online payment options

• City of Madison Website: You can pay directly on the City of Madison website using the online payment portal. Payments can be made by credit card or checking account.

• doxo: Madison utility bills can also be paid on doxo, a free online bill pay service. doxo stores your payment information securely and reminds you of upcoming due dates.

• MyChart If you have a MyChart account through Madison, you can also view and pay bills through your MyChart patient portal

Online payments offer a fast and convenient way to pay your water bill from home. Just be sure to have your account number handy when logging in to pay.

Paying by Phone

If you need to speak with someone directly about your water bill, you can call the Madison Public Works Department at (601) 856-8958. This is the number to call for billing questions or to make a payment over the phone.

Representatives are available Monday through Friday during regular business hours. They will be able to explain your water charges, take a credit card payment, and discuss any bill concerns.

Paying by Mail

Customers can still mail in a physical check or money order payment if they prefer. Be sure to include your remittance slip and write your Madison water account number on the payment.

Mail water bill payments to:

City of Madison
1239 Hwy 51
Madison, MS 39110

Mailed payments may take 5-7 business days to process. Pay online or by phone for faster processing times.

Paying in Person

For in-person payments, you can drop off a check or money order at the Denson Robinson Public Services Complex at 1239 Highway 51. There is a drop box outside the building for after-hours payments.

Cash payments can be made inside the Public Works office during business hours, Monday to Friday. Bring your water bill remittance slip when paying in person.

Setting Up Recurring Payments

You can enroll in auto-pay through the Madison Public Works office to have your water bill paid automatically each month. This ensures payments are always made on time.

To set up recurring payments, call the water department or visit the office to complete an auto-pay authorization form. You’ll need to provide your bank account information for withdrawals.

Getting Assistance with Water Bills

If you are struggling to pay your Madison water bill, contact the Public Works office to ask about possible financial assistance.

Based on your household income, you may qualify for a discounted utility rate or payment plan. The city aims to make water service affordable for all residents.

Avoiding Late Fees and Disconnection

Water bills in Madison are due by the 10th of each month. Late fees will apply to past due accounts. Failure to pay may also result in water service disconnection.

Avoid penalties and disruption by paying your water bill in full each month by the due date. Set up recurring payments or doxo reminders so you never miss a payment.

Moving or Closing Your Madison Water Account

If you are moving out of Madison and need to close your water account, contact the Public Works Department at least one week prior. Provide them with your move out date and forwarding address.

This ensures you receive a final bill and refund of any remaining account balance. Leaving your account open could result in ongoing charges.

Understanding Your Madison Water Charges

If you have questions about specific charges on your Madison water bill, don’t hesitate to call the billing department for clarification. Some charges that may appear include:

• Water usage fees based on gallons used
• Base facility charge
• Sewer service fees
• Stormwater management fees
• Taxes and surcharges

Review your monthly statement closely and contact Public Works with any concerns over unexpected charges. They can explain the various utility fees.

Paying your water bill in Madison is simple with the city’s online payment options and billing department assistance. Manage your account online, by phone, by mail, or in person. Sign up for paperless billing and auto-pay to maximize convenience and avoid late fees. Contact Public Works if you need help understanding your charges or making payments. Keeping up with your Madison water bill ensures smooth and uninterrupted utility service.