Living in the city of Craig, Colorado comes with access to essential utilities like water, sewer, electricity, and trash services. As a resident, it’s important to pay your utility bill on time each month to avoid service disruption. The city offers several convenient payment options to fit every schedule and preference. This guide will outline the various ways to pay your City of Craig utility bill.
Overview of City of Craig Utility Bill Payment
There are three main ways residents of Craig can pay their utility bills:
- Online through Xpress Bill Pay
- By phone through the automated payment line
- In-person at Craig City Hall
To pay online or by phone, you will need your account number from your latest bill. Bills are typically issued monthly and payments are due by the due date shown. Let’s explore each of these payment methods in more detail.
Paying Online Through Xpress Bill Pay
The easiest way for most people to pay their Craig utility bill is online through the Xpress Bill Pay website, Here are the key steps to make an online payment
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Go to wwwxpressbillpaycom
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Select “Pay Bill” and search for City of Craig
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Register for an account or login if you already have one
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Select your utility bill account and enter payment amount
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Enter payment method and submit payment
Online payments are processed immediately and a confirmation email is sent. You can also opt for paperless billing and set up automatic payments.
Paying by Phone
The city offers a toll-free automated phone line for payments – (855)-333-3247. To use this system:
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Have your utility bill handy when you call
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Follow the voice prompts to enter your account number
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Select payment amount and submit payment using automated system
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Record the confirmation number at the end
The phone line is available 24/7 so you can call anytime to make a payment. Just remember to have your account number ready.
Paying In-Person
You can visit Craig City Hall at 300 W 4th Street to make an in-person payment at the finance department. Utility payments can be made Monday through Friday 8am – 5pm. Cash, check, money order or credit card payments are accepted.
When paying in person, be sure to bring your:
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Current utility bill
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Payment amount owed
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Preferred payment method
This option allows you to pay with the finance department staff and get a printed receipt immediately.
Payment Methods Accepted
The City of Craig offers flexibility in how you can pay your utility bill:
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Credit/debit card – Visa, MasterCard, Discover and American Express cards are accepted online, by phone and in-person.
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ACH/eCheck – Pay directly from your bank account online or by phone.
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Cash – Accepted for in-person payments at Craig City Hall.
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Money order – Take or mail money orders to City Hall.
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Check – Send by mail or deliver in-person. Make checks payable to City of Craig.
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Cashier’s check – Accepted in person or by mail.
Tips for Paying Your Bill on Time
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Mark your calendar with due dates or set payment reminders
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Enroll in automatic payments to have it paid on time every month
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Sign up for paperless billing to get reminders by email
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Pay a few days early online to account for processing time
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Avoid late fees by paying by the due date
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Contact customer service with any bill questions
Paying on time is important to avoid penalties and disrupted service. These tips can help your payments go smoothly each month.
Late Fees and Disconnection Policies
If payment is received after the due date, a late fee will be assessed. Late fees are typically around $10 per utility. Chronic late payments may result in disconnection which also involves a reconnection fee.
Utility services can be disconnected if a bill is more than 30 days past due. Proper notice is provided prior to disconnection. To restore service, the past due amount plus any fees must be paid.
Avoid these extra charges and potential service interruption by paying on time. Contact the utility billing department immediately if you expect difficulty paying on time in any given month.
Account Management and Payment History
The online payment system through Xpress Bill Pay allows you to conveniently manage your City of Craig utility account. Benefits include:
- View or download PDF bills
- Access 12 months of payment history
- Receive email reminders about upcoming bills
- Store payment methods for easy repeat use
- Set up automatic and recurring payments
- Go paperless by opting out of mailed bills
This self-service portal makes it easy to stay on top of your utility account from your smartphone, tablet or computer. Signing up just takes a couple minutes.
Budget Billing to Spread Payments Evenly
For those who want more predictable utility bills from month to month, the City of Craig offers an optional budget billing program. This allows you to pay a “rolling average” each month based on your prior 12 months of bills. At the end of each year, your account is reconciled to zero out any credit or debit balance.
Budget billing prevents spikes in your utility bills during high usage seasons by spreading payments evenly. To get started, call the utility department to have them calculate your monthly budget payment amount.
Moving In or Out of Craig? How to Start or Stop Service
If you are establishing utility service at a new address in Craig, you will need to contact the utility department to have service connected in your name. This initiates the opening of your account. Expect to provide identification and a lease or ownership verification.
When moving out of Craig, you must close your account to avoid being responsible for continued utility charges. Submit a disconnection request at least one week before your move and provide a forwarding address. Final bills are issued based on your last meter read date. Any deposit balance will be refunded within 60 days.
Questions about Your City of Craig Utility Bill?
If you have any questions about your utility charges, due date, payment options, or account status, contact the City of Craig Utility Department:
Phone: (970) 826-2013
Email: [email protected]
The billing office is open Monday through Friday 8am – 5pm. The customer service team can answer questions, take payments, set up payment plans, adjust due dates for fixed income customers, and help resolve any billing disputes.
Paying your monthly City of Craig utility bill is an important responsibility. The city offers flexible payment options by phone, online, by mail or in person. Payment reminders, budget billing, auto-pay, paperless billing and account management help make it easier. Avoid late fees and service disruptions by paying on time using one of the convenient methods. The utility department staff is also available to answer your account questions. Keeping up with your bill ensures smooth and continuous essential services.
Frequently Asked Questions about City of Craig Utility Bill Payment
What utilities does the City of Craig provide?
Craig provides electricity, water, sewer and trash services to residents and businesses. Bills for these utilities are combined into one monthly statement.
When are utility bills issued?
Utility bills are issued on approximately the 15th of each month and reflect the prior month’s usage. Payment is typically due around the 5th of the following month.
What are the ways I can pay my Craig utility bill?
You can pay online, by phone, by mail, or in person at Craig City Hall. Credit/debit cards, checks, cash and money orders are accepted.
Is there an option for budget billing?
Yes, the city offers an optional budget billing program that spreads your estimated annual utility costs evenly across each monthly bill. This helps avoid seasonal spikes.
What are the late fees and disconnection policies?
Bills not paid by the due date incur a late fee around $10 per utility. Disconnection may occur for bills more than 30 days past due.
How do I start new utility service in Craig?
Contact the utility department at least one week before your move date to establish services in your name. You will need to verify identity and occupancy.
What is the best way to avoid late fees?
Sign up for paperless billing and automated payments so your bill is paid on time without any action needed from you. Late fees typically apply to payments received after the due date. Paying a few days early online also helps avoid issues with processing time.
Who do I contact for questions about my bill?
You can call, email or visit the utility department office at City Hall if you have any questions, concerns or need assistance paying your bill.
Keeping current on your City of Craig utility payments is essential to maintain ongoing service and avoid unnecessary fees. Choose from the available payment options for a fast, easy way to pay each month.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.