Paying your utility bills on time each month is an essential responsibility for every resident and business in Stockton. Fortunately, the city offers convenient online bill pay options to make managing your payments quick and easy In this comprehensive guide, we’ll walk through everything you need to know about paying your Stockton utility bill online through the city’s Click2Gov platform.
Overview of Stockton’s Online Bill Pay
The City of Stockton provides two primary methods for residents and businesses to pay utility bills digitally
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Email notifications: Receive a monthly email reminder to pay online
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Click2Gov: Create an online account to view and pay bills
These online options allow you to securely pay your water, sewer, garbage, and other city utility bills electronically without mailing in checks or visiting city offices.
Below we’ll explore the benefits, give step-by-step instructions for signup and payments, and answer frequently asked questions.
Benefits of Paying Your Stockton Utility Bill Online
Paying online provides a number of advantages over traditional paper billing and mailing in payments:
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Convenience: Pay anytime, anywhere in just a few clicks
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Efficiency: Make secure payments 24/7 without waiting in lines
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Paperless: Reduce waste and clutter from paper bills and checks
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Accessibility: View payment history and billing statements digitally
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Automatic reminders: Emails prompt you to pay before due dates
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Cost savings: Avoid late fees by paying on time
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Flexibility: Use credit cards, debit cards, or eChecks
Step-by-Step Guide to Sign Up for Email Bill Reminders
Signing up for email bill reminders is a quick and easy process:
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Download and fill out the E-Notification Authorization Form from the city’s website
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Return the completed form to the City of Stockton Utility Billing department
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The city will begin sending you monthly email reminders to pay your bill
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Open the emails and click the payment link each month to view and pay your bill
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Make your utility payments online by the due date
Be sure to add the city’s email address to your contact list so the reminders don’t end up in spam. Expect to receive paper bills for two billing cycles before transitioning exclusively to e-notifications.
Step-by-Step Guide to Create a Click2Gov Online Account
Follow these steps to establish an online account with Click2Gov:
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Visit Click2Gov and select “New User”
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Provide your utility account number and create a secure password
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Make note of your new login credentials
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Return to the Click2Gov homepage and login with your account number and password
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Select “Manage eBilling” and enter your email address
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Verify your email address by clicking the confirmation link sent
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Your monthly billing statements will now be accessible online
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Log in anytime to view your balance and make payments by the due date
How to Make Online Payments Through Click2Gov
Making payments through your Click2Gov account is fast and straightforward:
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Login to your account dashboard
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Locate the amount due and due date
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Select your payment method – Visa, Mastercard, debit card, or eCheck
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Enter your payment info and submit
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Payment will be processed immediately
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Receive email confirmation of your payment
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Payment history and receipts will be stored in your account
Payments through Click2Gov can be made up until 11:59pm on the due date to avoid late fees. Log in regularly each month to stay on top of your utility bills.
Frequently Asked Questions
Here are answers to some common questions about Stockton’s online bill pay options:
What is my Click2Gov account number?
Your account number is your utility account number excluding the leading zeros and including the dash. Ex: 654321-123456
What cards can I use to pay online?
You can pay with Visa, Mastercard, or debit cards. Some bank accounts can also be connected for eCheck payments.
Is there a fee to pay online?
There are no fees to utilize the city’s online payment system. Only your standard credit/debit card processing fees apply.
When can I make payments?
You can login and pay your utility bill online 24 hours a day, 7 days a week up until the due date.
Can I set up autopay?
Unfortunately automated recurring payments cannot be setup. You have to manually authorize payment each month.
How do I update my account information?
Login to your Click2Gov account, select “Account Information”, and update your email, password, payment methods, etc.
How do I get email reminders if I pay online already?
If you already utilize Click2Gov, select “Manage eBilling” from your account dashboard to enable email notifications.
Who can I contact for help?
Reach out to the City of Stockton Utility Billing department by phone or email for assistance.
Convenience of Online Bill Pay
Paying your utility bills online through the City of Stockton provides flexibility, savings, and ease-of-use each month. Sign up for email notifications or create a Click2Gov account to securely manage payments 24/7 and avoid late fees. With mobile accessibility, payment reminders, and account management, the city’s online bill pay platform makes supporting municipal services quick, easy, and efficient.
Liens and Assessments
Effective in 2018, unpaid accounts billed to the property owner may result in the recording of a lien on the property. If the lien is not cleared and the amount is left unpaid, the City may collect by assessment of charges transferred to the San Joaquin County Tax Roll and collected through the property tax bill.
City of Stockton Water Service Area
In the Citys water service area, the City bills residential customers for water, sewer, stormwater. Commercial and industrial customers receive a bill from the City for sewer and stormwater, and a solid waste bill directly from Republic or Waste Management for garbage and recycling services.
- Utility accounts for addresses in the City of Stockton water service area are established only for property owners. (See “Changes to Utility Billing – Owner-only Billing”)
- Please be prepared to provide proof of ownership.
California Water Service Company (Cal Water) Service Area If your address is served by the California Water Company (Cal Water):
- Cal Water will send a bill for water service.
- The City of Stockton will send a bill for sewer and stormwater.
When a customer requests to close a utility account, a service person will be sent on the date requested to read the meter and turn off the water service. A final or closing bill will be sent to the customer approximately 3 weeks after the closing date.
If the customer has opened another account at a different location in the City of Stockton service area, every attempt will be made to apply any charges due or credit refunds from the final bill to the new account.
If the customer has not opened a new City of Stockton utility account and is due a credit refund, the customer will need to fill out and submit a Refund Request Form along with proof of payment. For more about utility bills, accounts, and charges, please refer to the Municipal Utilities Departments Water Fees and Regulations in the City Fee Schedule or call Utility Billing Customer Service during business hours. Please note that:
- Account closings will only be processed upon property ownership changes.
- Only the customer of record or their agent can request to have an account closed.
- Submit a closing request by:
- filling out and following instructions on the Request to Close an Account form or
- Call a customer service representative during regular business hours.
- Closing requests require advance notice of at least one business day and cannot be accepted for any weekend, holiday or closed Friday.
- At no time will services be provided to a property or person free of charge.
- When tenant accounts are closed, a property owner-only account will be opened to bill for water, if applicable, and/or for sewer and stormwater services, using the property owner information listed on the San Joaquin County tax roll.
- For closed accounts, tenants will be responsible for all charges billed in the tenants name. Property owners will not be responsible for charges billed to the tenant as an account holder.
- Property owners are responsible for notifying the City when property ownership has changed.
- Unpaid, delinquent accounts billed to the property owner may be liened against the property and ultimately transferred and collected through the county tax roll.
A basic penalty of ten percent (10%) of any delinquent amount will be charged on any amount remaining unpaid twenty-five (25) days from the billing date, plus one percent (1%) per month for charges that remain unpaid. Postmarks are not accepted.
For accounts where the utilities are billed to the property owner, delinquent balances may result in the recording of a lien against the property where service is provided and an assessment on the San Joaquin County Tax Roll.