How to Pay Your Colorado Natural Gas Bill: A Simple Guide

Paying your monthly Colorado Natural Gas bill is an essential part of being a customer However, with so many payment options available, it can get confusing to figure out the best method for you This article will explain the different ways you can pay your Colorado Natural Gas bill, the advantages and disadvantages of each method, and tips for choosing the right payment option.

Overview of Payment Options

Colorado Natural Gas offers several convenient payment methods including:

• Pay Online
• AutoPay
• Pay by Phone
• Pay by Mail
• Pay in Person
• Budget Billing

Below we’ll explore each of these options in more detail.

Paying Online

Paying your bill online through the Colorado Natural Gas website or mobile app is one of the most popular payment methods

Advantages of paying online

• It’s fast and easy – takes just a few minutes to login and submit payment
• You can pay anytime, anywhere as long as you have an internet connection
• Online payments post to your account immediately
• You can setup recurring/automatic payments
• Access payment history and billing statements
• Go paperless by enrolling in e-billing

To get started with online bill pay, you’ll need to first create an online account on the Colorado Natural Gas website. This involves providing some basic contact and account information.

Once your account is setup, you can login anytime to view your balance and make a payment. Colorado Natural Gas accepts all major credit/debit cards and electronic checks for online payments.

You also have the option to enroll in AutoPay which automatically deducts the amount due each month from your bank account or credit card. This ensures your bill gets paid on time without having to remember to login and manually submit payment.

Paying by Phone

In addition to online payments, Colorado Natural Gas also allows customers to pay over the phone by calling 1-888-236-8684.

Benefits of paying by phone:

• Quick and easy way to make one-time payments
• Agents available 24/7 to assist with payment
• Can use checking/savings account or debit/credit card

When you call, an automated system will walk you through the process of checking your balance and making a payment. You’ll need to enter your 10-digit account number and billing zip code for verification.

Phone payments are processed immediately but can take 1-2 business days to post to your account. This method is best for one-time payments rather than recurring billing.

Paying by Mail

For customers who prefer paying by check or don’t have access to online/phone payments, sending your payment by mail is an option.

Tips for paying by mail:

• Make checks payable to Colorado Natural Gas
• Always include your payment stub to ensure proper crediting
• Allow 7-10 business days for mailed payments to process
• Use the pre-printed envelope when possible for proper mailing address
• Double check account number, billing address, and amount due for accuracy
• Consider signing up for e-billing to avoid late payments

Mailing your payment gives you a paper trail and avoids bank/card fees. However, it takes longer to process and you must rely on postal delivery times. Be sure to mail your payment 7-10 days before the due date to avoid late fees.

Paying in Person

In addition to the main payment options above, Colorado Natural Gas has partnered with authorized payment locations across the state to offer in-person bill payment. These third-party retailers allow you to pay your natural gas bill in cash at a physical store.

Benefits of in-person payment:

• Pay with cash if you don’t have a bank account
• Get same day credit to your account
• Avoid online transaction fees
• Get payment receipts immediately

To find an authorized payment location near you, use the payment location finder on the Colorado Natural Gas website. These partner retailers can accept bill payments for a small transaction fee.

This offers a great option for customers who use cash or want the convenience of in-person payment. Just be sure to bring your latest bill or account number.

Budget Billing

For customers wanting consistent predictable payments, Colorado Natural Gas offers Budget Billing. This program averages your annual energy costs and divides it into even monthly payments.

Advantages of Budget Billing:

• Avoid seasonal spikes in your bill
• Get predictable bills each month
• Easy to budget and manage finances
• Prevent surprise high bills

To qualify for Budget Billing you must be a current customer with at least 12 months of billing history. Colorado Natural Gas reviews your account annually and adjusts your monthly payment if needed to cover actual usage.

Budget Billing helps manage costs but you may still need to pay occasional true-up bills above the monthly amount to keep your account balanced. Overall it provides more stability than traditional variable billing.

Tips for Choosing a Payment Method

With so many payment options, how do you choose the best method for your needs? Here are some tips:

• Choose automatic payments like AutoPay or recurring credit card to ensure on-time payment each month
• Use online bill pay for fast and easy payments without the hassle of mailing checks
• Sign up for e-billing to get reminders and avoid late payments
• Consider Budget Billing if you want consistent predictable payment amounts
• Use in-person payments if you prefer to pay with cash
• Call customer service if you need help deciding on a payment option

The right payment method comes down to your preferences for speed, convenience, and flexibility. Determine your must-have features and pick the option that best matches your needs.

Avoid Late Fees and Service Disruption

Regardless of which method you choose, the key is paying your Colorado Natural Gas bill in full and on time every month. This avoids penalties like:

• Late payment fees of around $10-20
• Disconnection/reconnection fees up to $50
• Credit damage if your account is sent to collections
• Service disruption if your gas is shut off

Payment delays can add up to hundreds of dollars in extra fees annually. Set payment reminders and utilize auto-pay features to stay on track. Read your bill carefully each month and address any issues early to prevent late payments.

Contact Customer Service for Payment Help

If you are struggling to pay your bill or need help managing payments, reach out immediately to Colorado Natural Gas customer service:

• Phone: 1-800-720-8193
• Email: [email protected]
• Online: Use the message center in your online account

The friendly customer service team can explain your bill, set up payment plans, arrange extensions, and connect you with financial assistance programs. Never ignore a growing balance – call early to prevent service interruption.

Paying your natural gas bill on time every month is essential for maintaining service. Colorado Natural Gas offers flexible payment options like online, phone, mail, auto-pay, budget billing, and in-person. Choose the method that fits your needs and set reminders to avoid late fees. Seek help early if you cannot pay on time. With multiple options and planning, paying your bill can be simple and stress-free.