Paying your City of Akron utility bill online is a convenient way to ensure your payment is received on time each month. The City of Akron offers several options for customers to pay their water, sewer, trash, and recycling bills online. This article will explain the different online payment options, create an account, manage your account, and highlight key information customers need to know when paying their City of Akron utility bill online.
Online Payment Options
The City of Akron offers three main options for paying your utility bill online:
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Pay My Bill Portal Customers can make one-time payments through the Pay My Bill Portal on the City of Akron website, This allows you to pay as a guest without creating an account
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WebConnect: For recurring payments and account management, customers can create an account on the WebConnect website. This gives you access to account history, payment scheduling, paperless billing, and more.
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Third Party Bill Pay Many banks and credit unions offer bill pay services that allow you to pay your City of Akron utility bill You would need to set up the City of Akron as a payee in your bank’s online bill pay system
Creating a WebConnect Account
To gain full access to account management features, customers need to create an account on the WebConnect website. Here are the steps to create an account:
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Go to WebConnect and click “First Time User”.
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Enter your 10-digit account number and 4-digit PIN number, along with your name and email address. Your PIN is the last 4 digits of the primary account holder’s social security number.
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Create a username and password. Be sure to choose a unique username and a strong password.
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Agree to the terms and conditions.
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Verify your email address by checking your inbox for a confirmation email from WebConnect. Click the link in the email to complete registration.
Once your account is created, you can now log in anytime to manage payments, view bill history, update account information, and more.
Account Management Features
With a WebConnect account, customers can take advantage of the following features:
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One-Time Payments: Make one-time payments from your bank account (ACH) or by credit/debit card. A convenience fee applies to card payments.
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Recurring Payments: Set up automatic monthly payments to be drafted from your bank account on the due date. No convenience fees apply.
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Paperless Billing: Opt-in to receive bills electronically via email to avoid paper bills.
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Account History: View previous bills and payment history up to 14 months back.
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Update Account Info: Change mailing address, phone number, email, and more.
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Notifications: Get email or text alerts for payment receipts, past due notices, outages, and other account notifications.
Payment Tips and Notes
Here are some key things to keep in mind when paying your City of Akron utility bill online:
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Payment is due by the 25th of each month to avoid late fees.
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A convenience fee applies to credit/debit card payments made via WebConnect or third party bill pay services. No fee for payments from a bank account.
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Recurring payments can be set up to draft from your bank account on the due date each month.
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Payment confirmation emails and receipts are sent instantly after an online payment.
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Payments made on weekends or holidays will not post to your account until the next business day.
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To avoid confusion, use WebConnect or the Pay My Bill portal for payments instead of other third party bill pay sites.
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If your account reflects an incorrect balance after you’ve paid, contact customer service to investigate.
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Use your 10-digit City of Akron account number when setting up payees. This ensures proper payment application.
Paying your City of Akron utility bill online is easy and convenient with the various options available. Be sure to take advantage of account management features like recurring payments and paperless billing. If you have any questions about your account or making payments online, contact City of Akron customer service for assistance.
Akron resident says she was hit with late fees for bills delivered after payments were due
Does the city of Akron charge a fee?
Employers please note that our other Withholding payment applications continue to be available. The third party processor of this service charges a fee. The City of Akron does not receive any part of the fee. Users of this service will be charged as follows:
How can I make a payment to the Town of Akron?
To make a payment to the Town of Akron, you can place it in the secure night drop-box after hours. If paying with cash, please secure it in an envelope with your name and account number. Alternatively, you can arrange for automatic withdrawal payments by returning the FORM to the Town of Akron.
How do I contact Akron utilities?
We provide billing and customer service for water, sewer, refuse collection and recycling pick-up. Over the phone at (330) 375-2554. By mail to: Utilities Business Office, PO Box 3674, Akron, OH, 44309.
Does Akron have a water bill assistance program?
Beginning in 2024, the City of Akron will be implementing a new water rate structure. The City is also launching a new water affordability program called the Akron Water Bill Assistance Program. Click here for more info or visit AkronOhio.gov/WaterAssist. You can determine your estimated new payment by using the city’s calculator tool below.
How do I get homestead exemption in Akron?
Please call or e-mail us if you are an Akron homeowner with Homestead Exemption through the Summit County Fiscal Office. If you are sending an email, please include your name, address, account number and a daytime phone number. 2024 Water Rates Beginning in 2024, the City of Akron will be implementing a new water rate structure.