Having access to clean, reliable drinking water is vital for every Santa Rosa resident and business. Paying your water bill fully and on time is an important responsibility. The City of Santa Rosa offers multiple payment options to fit every customer’s needs including online phone, mail, in-person and even cash payments at 7-Eleven. This guide outlines the common Santa Rosa water bill, when it’s due, and the various ways to pay.
Santa Rosa Water Utility Bill
As a customer of the City of Santa Rosa Water Utility, you will receive a monthly bill for your water usage and services. This will include:
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Water usage charges – Based on the amount of water used each month as read by your meter. Rates increase with higher usage.
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Base service charge – A fixed monthly fee just for being connected to the water system,
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Sewer service charge – For sewer maintenance and operations.
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Recycled water fee – A small charge for recycled water infrastructure.
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Taxes and surcharges – Utility user’s tax and other fees assessed by the city.
Review your bill carefully as soon as you receive it to check for potential errors. Contact customer service with any questions before the due date.
When Your Santa Rosa Water Bill is Due
Your City of Santa Rosa water utility bill is generally due around 25 days after the billing date each month. The specific due date is printed on your paper statement or listed in your online account.
Late fees and penalties apply if full payment is received after the due date. Pay on time to avoid extra charges.
If traveling when your bill is due, pay ahead or use auto-pay to avoid late payments.
Ways to Pay Your Santa Rosa Water Bill
The City of Santa Rosa offers multiple ways to pay your monthly water bill:
Pay Online
Use the city’s online account portal to pay by e-check or card. Sign up for an account to access past bills and enroll in paperless billing.
Pay by Phone
Call the 24/7 automated phone system anytime to make a payment by credit/debit card.
Pay by Mail
Mail a check or money order with your payment stub to the P.O. Box address printed on your bill.
Pay In Person
Bring cash, check, or card to pay at the cashier’s window in the City Hall Annex.
Drop Box
Place a check or money order in the secure drop box behind City Hall after hours.
Auto-Pay
Sign up to have payments automatically drafted from your bank account each month.
Pay at 7-Eleven
Take your barcoded bill to any 7-Eleven to pay in cash for a small fee.
Bank Bill Pay
Use your bank’s online bill pay to send payments to the city utility.
Payment Assistance for Water Bills
If you are having trouble paying your water bill, Santa Rosa offers some options:
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H2O Help to Others – Bill discount program for qualifying low incomes
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Payment arrangements – Set up a payment plan to pay over time
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One-time extensions – Request a due date delay due to hardship
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Leak adjustments – May qualify for credit if a hidden leak found
Contact the water billing office right away if unable to pay your bill in full by the due date.
Avoid Late Payment Penalties
Follow these tips to avoid fees for paying late:
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Open and review bills promptly when received.
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Note the due date prominently on your calendar.
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Pay a few days early to account for mail time.
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Select auto-pay or recurring payment methods.
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Update your contact info if moving or traveling.
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Contact the city immediately with payment issues.
Paying your water bill consistently on time can help avoid penalties and keep your water flowing.
Frequently Asked Bill Pay Questions
What are the customer service hours for water billing?
Phone support is available 8am – 5pm, Monday through Friday. The payment line is open 24/7.
Where is the water utility office located?
The office is on the 1st floor of the City Hall Annex at 90 Santa Rosa Ave.
Can I receive my bill electronically instead of by mail?
Yes, you can go paperless by signing up for e-bills through the online account portal.
What do I do if I lost my paper bill or account number?
Call the billing office for assistance accessing your account to get your bill or account number.
Are there fees for paying by debit/credit card online or by phone?
There are no fees for online or phone payments by card or e-check.
When can my water be shut off for non-payment?
Water service may be disconnected if a bill is delinquent for over 60 days with proper notice.
Paying your monthly water bill to the City of Santa Rosa in full and on time is easy using the available online, phone, mail or in-person options. Contact the water billing department if you need assistance or have questions!
