Paying your water bill to the City of Burlington just got a whole lot easier thanks to online payment options. In this guide, I’ll walk you through everything you need to know to pay your City of Burlington water bill online quickly and easily
Overview of the City of Burlington’s Water Billing
The City of Burlington provides water services to residents and handles billing and payment collection. Water bills are typically sent out monthly and payment is due by the due date printed on your bill to avoid late fees.
There are two City of Burlington locations that handle water services and billing:
- Burlington, North Carolina
- Burlington, Vermont
While both cities offer online payment options, the websites and specifics vary slightly between the two. I’ll cover the details for both cities below.
Online Payment Options for Burlington, NC
To pay your water bill online to the City of Burlington, North Carolina, you’ll use their Online Payments website:
https://www.burlingtonnc.gov/1609/Online-Payments
On this page you’ll find options to pay
- Utility Bills
- Tax Bills
Paying Utility Bills Online
To pay your utility bill online click the “PAY ONLINE” button under the Utility Bills section.
This will take you to a login page where you can either log into your account or look up your account by emailing the city your customer ID number.
Once logged in, you can:
- View account balance
- Make a one-time payment
- Set up recurring payments
Accepted payment methods include credit card, debit card, and e-check.
Paying Taxes Online
To pay taxes like property tax, click the link under the Tax Bill section to go to the payment website:
This is a separate website specifically for tax payments. You’ll need your account number to log in and make payments.
Online Payment Options for Burlington, VT
For the City of Burlington, Vermont, online water bill payment is handled through their My Account portal:
https://www.burlingtonvt.gov/351/My-Account
Setting Up Your Online Account
To get started with online payments, you’ll first need to set up your online account. Here are the steps:
-
Have a recent bill handy along with a valid email address
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Go to the My Account page above
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Click “Activation Instructions” and follow the steps to create your account
Once your account is activated, you can log in anytime to manage payments.
Making Online Payments
When logged into your My Account, you can:
- View account balance and billing history
- Make one-time payments by e-check or credit/debit card
- Sign up for paperless billing
- Update account information
The city accepts the following payment methods for online payments:
- Credit cards
- Debit cards
- E-checks
- Automatic bank draft payments
Other Ways to Pay Your Water Bill
If you prefer not to pay online, the City of Burlington does offer other payment options:
Pay by Mail
You can mail in a check or money order payment to the address printed on your water bill. Be sure to allow 7-10 business days for the payment to reach them by the due date.
Pay in Person
In Burlington, North Carolina, you can pay by cash, check, credit/debit card, or money order at the Municipal Annex building at:
237 West Maple Ave.
Burlington, NC 27215
In Burlington, Vermont, you can pay by cash, check, or money order at the Water Resources business office at:
235 Penny Lane
Burlington, VT 05401
Pay at other City Buildings
In Burlington, VT, you can also make water bill payments at:
- Burlington Electric Department
- Burlington Public Works
- City Hall
Drop Boxes
Both cities have drop boxes where you can leave check payments if the office is closed.
Division of Water Utility
The Division of Water Utility is responsible for treating, processing and delivering a clean water supply to City residential and commercial properties. drinking water within Burlington City. In addition, the Division of Water Utility performs all appropriate functions associated with:
- Processing and treatment of surface water for purification
- Distributing up to 3 Million Gallons of water daily to City of Burlington residents
- Operating, supplying, and maintaining a treatment facility for chemical addition and disinfection
- Maintaining continuous operations 24 / 7 / 365
- Repairing and maintaining over 400 City fire hydrants
- Monitoring and maintaining 32 miles of underground water distribution mains
The 2023 Annual Drinking Water Quality Report (results from 2022) has been mailed. It states, in part, “We are pleased to report that our water meets or exceeds all Federal and State Safety Requirements.
In a continuous effort to educate you, our valued customer, on the importance of water conservation, here are a few helpful suggestions which will conserve water and save you money…
- When replacing old toilets, purchase ultra low-flow models and save four gallons of water per day per toilet.
- Run the washing machine only when you have a full load of laundry. Youll save thirty gallons of water for each partial load you avoid.
For more information on water conservation, or concerns feel free to contact us at 609-386-0307. Information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline at 1-800-426-4791, or email [email protected].
Marc Zott, Superintendent Email: [email protected]
Richard Edge, Plant Chief Operator Email: [email protected]
William Curry, Director of Public Works Tel: 609-386-0754, ext. 1 Email: [email protected]
Committed to enhancing the quality of life for our residents.
Division of Sewer & Drainage Utility
Maintains public health and environmental safety by effectively managing wastewater and drainage within the City of Burlington.
City of Burlington Water Meter Replacement
FAQ
How do I check my water bill?
Who is the water provider in Burlington?
What is the phone number for the city of Burlington NC?
Where do I pay a water bill in Burlington?
Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Annex Building, 237 W. Maple Ave. For information concerning costs of water taps 1.5 inch or less in size or sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
How much do I pay for utility service in Burlington?
Persons renting or leasing the property for which service is requested must pay a deposit of $75.00 within the City limits or $100.00 for properties outside of the City limits, in order to initiate service. Deposits are to be paid in the Utility Billing Office at the City of Burlington Municipal Annex Building, 237 W. Maple Ave.
How do I Change my sewer utility bill in Burlington?
The City of Burlington provides sewer utility services throughout the city limits of Burlington and in various surrounding areas. For changes to your service or account, please print and return the Utility Billing Change Form to City Hall. For questions about your sewer utility bill, email or call the Utility Billing Clerk at 360-755-2377.
How do I auto pay my Burlington utility bill?
Simply log into your account and select the ‘Auto Pay’ button. For assistance or questions regarding your Xpress Bill Pay account contact Xpress Bill Pay Technical Support at 800-766-2350. Pay your City of Burlington utility bill or change your utility billing information.
How do I pay the Burlington utility bank draft plan?
BY MAIL: Payments may be mailed to PO Box 1358, Burlington, NC 27216-1358 BY RECURRING BANK DRAFT: Contact (336) 222-5100 and ask about the Burlington Utility Bank Draft Plan Credit/Debit/Cash/Check Accepted Click here for Water & Sewer Fees Property Owners: Call 336-222-5100 or visit the Municipal Annex, 237 West Maple Avenue.
How do I make a Burlington City Hall payment?
Drop Box: Use the drive-through drop box located at the north end of Burlington City Hall’s main parking lot. Drop Box payments post no later than 3PM the following business day. Place your payment in an envelope, include your payment stub and note your account number on your check.