Having access to clean, reliable water and sewer service is essential for every home and business. The Metropolitan District (MDC) provides these critical utilities to the Greater Hartford region in Connecticut. As a customer, it’s your responsibility to pay your MDC water bill on time each month.
The MDC offers various options to pay your water and sewer bill conveniently. In this comprehensive guide, we’ll explain the different payment methods available and provide tips for paying your MDC utility bill smoothly.
Online Bill Pay
The easiest and most efficient way to pay your MDC water bill is online through the MDC website. Here’s how to pay online:
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Go to https://themdc.org and click on “Pay My Bill”
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Select the “Self Service” option – this allows one-time or recurring payments directly from your bank account.
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Register for an account or log in if already registered.
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Add your MDC account details and bank account information
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Set up one-time payments or recurring automatic payments.
Paying directly from your bank account through the Self Service portal allows online bill pay with no added fees Payments post instantly to avoid late fees. You’ll also have access to view balances and payment history
Pay by Phone
The MDC offers an automated phone payment system at 860-278-7850. To pay your water bill by phone:
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Call 860-278-7850
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Select option 1 for residential customers or option 2 for commercial accounts
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Enter your 10-digit MDC account number
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Choose your payment method – credit/debit card or bank account
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Enter card details or bank account information
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Receive a confirmation number at the end
Payments by debit/credit card have a $1.50 transaction fee. Bank account payments cost $1.10 per transaction. But phone payments let you pay your water bill 24/7.
Pay by Mail
Sending a check or money order is another way to pay your MDC utility bill. To pay by mail:
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Write your 10-digit MDC account number on the check payable to “The Metropolitan District”
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Include payment stub from your water bill
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Mail to:
The Metropolitan District
PO Box 5535
Binghamton, NY 13902-5535 -
Allow 5-7 business days for mailed payments to avoid late fees
This traditional payment method doesn’t incur extra fees. Just make sure to mail your payment several days before the due date.
In-Person Payments
To pay your water bill in-person with cash or check, you can visit one of MDC’s two Hartford office locations:
555 Main St
Hartford, CT 06103
60 Murphy Rd
Hartford, CT 06114
Go to the front desk during business hours to make an in-person payment. This option allows paying with cash if needed.
Drop Boxes
For a no-contact payment option, you can drop off a check or money order in one of the secure payment drop boxes outside the MDC office buildings listed above. Place your payment in an envelope with your account number written on it. Payments left in the drop boxes by 8:30 AM each day will be processed that business day.
Retail Pay Locations
The MDC has partnered with retail stores to allow cash payments at over 300 locations across Connecticut. Participating retailers include:
- CVS
- Dollar General
- Family Dollar
- 7-Eleven
- Walgreens
To pay at a retail store:
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Generate a QR code linked to your account at https://themdc.org/billing-services/how-to-pay-your-bill/
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Bring the QR code and cash payment to the register
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The store associate will scan your code and process the payment
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Retain the receipt as your payment confirmation
This gives added flexibility for cash-paying customers to pay locally and avoid trips to MDC offices.
Automatic Bank Draft
For hands-free bill payment, enroll in the MDC’s automatic bank draft program. This automatically deducts the amount due from your bank account each month on the due date.
To enroll in bank draft:
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Download the application at https://themdc.org
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Complete the form with your account details
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Attach a voided check
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Mail to MDC or drop off the form at their office
Once enrolled, you don’t have to do anything further – payments happen automatically on your due date. Just ensure sufficient funds are in your bank account on deduction day.
Payment Assistance Programs
If you are having difficulty paying your MDC utility bill, contact them to ask about available payment assistance programs, including:
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Payment arrangements – Setup a payment plan to pay past-due balances over time
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Matching payment program – MDC matches dollar-for-dollar what you can afford to pay
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CARES Act funds – Federal stimulus funds administered through the state for COVID-19 bill assistance
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LIHEAP – Helps low-income households pay energy bills, including water
The MDC wants to work with customers struggling with payments to maintain continuity of essential services.
Late Payments and Disconnections
MDC water bills are sent monthly and due upon receipt. Failure to pay on time incurs penalties:
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Late fee of 1.5% monthly interest
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Shutoff notice after 60 days
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Water service disconnection after 90 days
Avoid late fees and expensive reconnection fees by paying your MDC water bill in full by the due date. Contact them immediately if you expect difficulty making a payment.
Getting Account Help
If you need assistance with bill pay, managing your account, or have questions about MDC services, contact customer service:
Phone: 860-278-7850
Email: [email protected]
Website: https://themdc.org
The MDC customer support team can answer billing questions, take payments, and help with any other utility service needs.
Paying your MDC water/sewer bill on time is crucial for uninterrupted service. Use online bill pay for instant, paperless payments without fees. Consider Auto-Pay to set and forget bill payments. Or use the phone system, mail, drop boxes, retail locations, or in-person visits to pay your bill. Carefully review account details before submitting payment to avoid errors. Seek assistance from MDC if struggling to pay on time. Consistent on-time payment keeps your utility service flowing smoothly.
Protection at the Source, Quality at the Tap.
Have your property assessed by MDC for our backwater valve program to prevent sewer backups in basements
Maps and current roadwork activity for the MDC’s construction projects
Register to do business with the MDC and view contract opportunities that match your qualifications
For information about your bill or service contact the MDC’s customer service staff
Information on collection schedule, locations and list of what materials are accepted
MDC news and updates
Water quality reports on the MDC’s drinking water supply
SEE AGENDAS FOR WEBEX MEETING INFORMATION
The mission of the MDC is to provide our customers with safe, pure drinking water, environmentally protective wastewater collection and treatment and other services that benefit the member towns.
MDC North Hartford Sewer Improvement Projects
Sign up for MDC Alerts powered by Everbridge to be notified of water or sewer emergencies by phone, email or text!
VIDEO: Bill would help pay for sewage backup issues
FAQ
How do I pay my CT water bill by phone?
How do I pay my metropolitan district Hartford bill online?
Pay your Metropolitan District Hartford bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app.
What does the Metropolitan District Hartford do?
The Metropolitan District Hartford provides water supply, wastewater management, and reservoir protection, playing a vital role in the community’s sustainability. Common questions, curated and answered by doxo, about paying Metropolitan District Hartford bills. How can I pay my Metropolitan District Hartford bill?
Where can I pay my utility bill with no fees?
Manage your account, check your account balance, pay your bills and sign up in one place. Enroll to set up one-time or recurring payments with NO FEES. This service allows you to pay your utility bill by Credit card, Debit card or debiting your Bank account. FEES APPLY. CVS, Dollar General, Family Dollar, Seven Eleven and Walgreens.