Paying Your Water Bill in the City of Andrews

Paying your water bill on time is an important responsibility for all residents of the City of Andrews. As a homeowner or renter keeping up with utility payments ensures uninterrupted water service and avoids late fees. The City of Andrews offers multiple ways to pay your water bill conveniently. Understanding the payment options available will make paying your bill a breeze.

The City of Andrews provides water utility services to residents and businesses located within the city limits. The city’s Utility Billing department oversees water service accounts and the payment process. Customers receive a monthly utility bill for water usage charges. Bills are typically generated during the last week of each month and payments are due by the 10th of the following month.

Payment Options Offered by the City of Andrews

The City of Andrews offers several payment options to provide convenience and flexibility:

  • Online Payments – Customers can pay their water bill online 24/7 through the Municipal Online Payments Portal. You’ll need to create an online account with your account number. Online payments can be made by credit/debit card or e-check.

  • Phone Payments – Call the Utility Billing department at 432-523-4820 during office hours to pay your water bill over the phone by credit/debit card.

  • In-Person Payments – Pay your water bill in-person at City Hall located at 110 Logsdon, Andrews TX 79714. Accepted payment methods are cash, check, money order or credit/debit card.

  • Drop Box – A drop box is located outside City Hall where you can leave a check or money order payment after hours

  • Mail Payments – Customers can mail in a check or money order payment to City of Andrews Utility Billing, PO Box 910, Andrews TX 79714. Allow 3-5 business days for mailed payments.

  • Auto Pay – Set up automatic monthly payments directly from your bank account or credit card to have your bill paid on time without any effort. Complete an auto pay authorization form.

Having multiple options makes paying your water bill less of a chore. Choose the most convenient method that fits your needs each month.

Creating an Online Payment Account

For fast and easy bill pay access anytime, setting up an online account is recommended. Here are step-by-step instructions for registering:

  1. Visit the Municipal Online Payments Portal.

  2. Click on “Register” in the upper right corner.

  3. Enter your valid email address and create a password at least 6 characters long.

  4. Input your first name, last name, account number, and address exactly as shown on your water bill.

  5. Check “I’m not a robot” and click “Register”.

  6. Check your email inbox for an account activation email and click the verification link. This will log you into the payment portal.

Once your account is activated, you can log in anytime to view your balance, make a one-time payment, set up auto pay, or manage account details. Adding your water account to the online portal provides 24/7 self-service access.

What Payment Details to Have Ready

Whether paying your water bill online, by phone, or in person, you’ll need to provide the following information:

  • Account Number – This unique number identifies your water account. Your account number is printed on your paper bill and required for all payment methods.

  • Name on the Account – Provide your first and last name exactly as listed on the account. For joint accounts, either name can make a payment.

  • Service Address – Your home or business address where water service is active. This verifies you are paying the correct account.

  • Payment Amount – Have your current bill available to reference the total due for the month. Partial payments can be made if needed.

  • Payment Method – Indicate whether you will be paying by cash, check, credit/debit card, bank account, online bill pay, etc.

Having these details handy will allow City of Andrews staff to quickly process your water bill payment.

Late Payments and Disconnection

If you miss the due date for payment, a 10% late fee will be charged to your account. After non-payment for an extended period, your water service may be disconnected. Here are key deadlines to avoid late fees or disconnection:

  • Payment Due Date: Bills are due on the 10th of each month.

  • Late Notice Mailed: A late notice is sent if a bill is still unpaid after the 16th.

  • Disconnection Date: Accounts with balances still owing after the 25th may have water service disconnected.

  • Reconnection: To restore service after disconnection, the past due balance and a $25 reconnection fee must be paid immediately.

Avoid these extra fees and service disruption by paying your water bill on time. If you anticipate having difficulty paying on time, contact Utility Billing immediately to set up a payment plan.

Budget Billing to Spread Out Payments

For customers who want more predictable bills from month to month, the City of Andrews offers Budget Billing. This payment plan averages your costs over the year so you pay a consistent amount each month. Here’s how it works:

  • Your annual water usage is analyzed to calculate an average monthly payment amount.

  • That set amount is then billed and due each month going forward.

  • Your account is reviewed periodically and the monthly budget amount may be adjusted up or down accordingly.

  • After 12 months on budget billing, your account is reconciled and any credit or outstanding balance is applied.

Budget billing prevents shocking high bills during peak usage months by spreading costs evenly throughout the year. Contact the Utility Billing department to enroll.

Moving Out and Final Payments

If you are moving out of Andrews, you’ll need to close out your water account. Notify Utility Billing at least 3 days before your move date to schedule a final meter reading. A forwardable final bill will be generated with any remaining balance due.

Your final payment should be made promptly to avoid transfer of debt to collections. Any deposit on your account will be applied to the final balance and the remainder refunded by check mailed to your forwarding address. Closing your account ensures you don’t continue accruing charges after moving out.

Paying your water bill doesn’t have to be a dreaded task. The City of Andrews offers flexible payment options to fit any schedule or budget. Stay informed on billing due dates and utilize the most convenient method for you. Maintaining prompt payment of your water account ensures uninterrupted service while residing in the City of Andrews.

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