A Guide to Paying Your Cedar Hill Water Bill Online

Having access to clean running water is something most of us take for granted. But providing water service to a community takes dedicated work behind the scenes. For the residents and businesses of Cedar Hill, TX, the City of Cedar Hill Public Works department handles water and sewer utilities. Customers receive regular water bills that must be paid promptly to avoid disruption of service. Read on for a complete guide to understanding, managing, and paying your Cedar Hill water bill conveniently online.

Billing Cycle and Charges

The City of Cedar Hill bills residential water accounts on a monthly basis. You’ll receive a utility bill around the same time each month.

Review your bill to understand the various usage and service charges

• Water usage – Based on metered consumption
• Sewer – Based on water usage since most goes down drain
• Base fee – Covers system maintenance and operations
• Taxes & fees – Government surcharges

Usage rates are charged per 1,000 gallons. Base fees vary by meter size. Accounts are billed for the full month of service following the meter reading.

Payment Due Date

Cedar Hill utility bills have a due date approximately 3 weeks after the billing date The specific due date is printed on your monthly statement

Payments received after the due date will incur a 10% late penalty fee automatically added to the overdue balance.

Mark your calendars with the due date each month to remember to pay on time. Setting up automatic payments can also help avoid missed payments and late fees.

Online Bill Pay Options

The City of Cedar Hill offers several convenient online options for paying your water bill:

• Website – Pay by credit/debit card or eCheck via the city’s online payment portal. A third-party convenience fee applies.

• Account Manager – Set up recurring automatic monthly payments from a checking/savings account.

• Reminders – Opt in to receive bill notifications and reminders via email or text.

• Paperless billing – Go green with online eBills instead of mailed paper bills.

Pay by Mail or Phone

If you prefer not to pay online, you can also:

• Mail in a check or money order with your payment stub.

• Call 972-291-5100 and pay over the phone using the automated system or speaking with a utility billing agent.

Avoid Late Fees and Disconnection

Pay your Cedar Hill water bill in full by the due date printed on your monthly statement to avoid a 10% late fee.

If a past due balance remains unpaid for multiple billing cycles, your water service may be disconnected. Reconnection fees would then apply to resume service.

Set payment reminders and use the convenient online bill pay options to pay on time every month and prevent service interruption.

Budget Billing for Consistent Payments

Cedar Hill offers Budget Billing for water accounts to even out costs over the year. You pay a consistent amount each month based on your average usage rather than actual fluctuating usage. Call Utility Billing to enroll.

Account Management Tips

• Provide accurate contact info for billing needs
• Monitor usage online for leaks or abnormal spikes
• Enroll in paperless billing and automatic payments
• Pay a few days early to ensure on-time payment
• Ask about financial assistance if struggling to pay
• Notify Utility Billing if closing or transferring service

Reliable water service is vital for our everyday lives. Stay in good standing by paying your City of Cedar Hill water bill in full and on time every month. Take advantage of convenient online and automatic payment options to simplify the process.