If you live in parts of northern Ohio and receive your water services through Northern Ohio Rural Water (NORW) you have several options to pay your water bill conveniently. NORW provides water services to over 30,000 customers across nine counties in Ohio.
As a customer of NORW, you will receive a monthly water bill that needs to be paid by the due date listed. Failure to pay on time can lead to late fees or even service interruption, so it’s important to pay bills promptly. NORW offers various payment methods to make it quick and easy for customers to take care of their water bills.
Online Bill Pay
The easiest and most convenient way to pay your NORW water bill is through online bill pay on their website. To access the online bill pay portal, visit the NORW website at www.norw.org and click on the “Pay/View Your Bill” link at the top of the homepage.
This will direct you to the customer login for the payment portal. If it’s your first time using the online system you’ll have to complete a quick one-time registration with your account number name, and email address. Once registered, you can log in anytime to view your current NORW water bill and payment history.
To make an online payment, simply enter your bank account information or credit/debit card details and the amount to pay. The payment will be processed instantly and you will receive a confirmation email with your receipt. Online bill pay allows you to securely pay your water bill 24/7 without stamps, checks, or envelopes.
Automatic Bank Draft
For hassle-free bill payment each month, consider enrolling in the automatic bank draft option offered by NORW. This convenient option automatically withdraws the amount due for your water bill directly from your checking account on the due date every month.
To enroll in automatic bank draft, complete NORW’s Direct Debit Authorization form with your account and banking details. You’ll also need to provide a voided check from the account you wish to use.
Return the authorization form and voided check to NORW’s office by mail or in person. Once enrolled, you don’t have to worry about remembering to pay your water bill—it’s done automatically each month!
Pay by Phone
NORW offers a toll-free automated phone payment system that allows you to pay your water bill over the phone in minutes. To utilize the pay by phone option, simply call 1-844-956-1377. The automated system will guide you through the process of entering your account number and payment details securely using your phone keypad.
Once the payment has been processed, you will receive a confirmation number for your records. The phone payment option enables you to take care of your NORW water bill without leaving home. You can call to make payments 24 hours a day, 7 days a week for your convenience.
Pay by Mail
If you prefer to pay bills through the mail, NORW does accept water bill payments by check or money order via postal mail. To pay by mail, make your check or money order payable to Northern Ohio Rural Water and write your account number on the memo line.
Mail your payment along with the remittance portion of your water bill to:
Northern Ohio Rural Water
P.O Box 96
Collins, OH 44826-0096
Mailed payments must be received in the NORW office by the due date on your monthly bill to avoid late fees. Make sure to allow 3-5 business days for delivery of your mailed payment.
In-Person Payment
You can also pay your NORW water bill in-person at their main office location at:
2205 US Highway 20 E.
Norwalk, OH 44857
The NORW office is open Monday-Friday from 8:00am to 4:30pm, excluding major holidays. Stop by the office during business hours to pay your water bill via cash, check, money order or credit/debit card. Make sure to allow enough time to travel to the office and wait if needed during high traffic periods.
Payment Options Overview
NORW offers excellent flexibility when it comes to paying your monthly water bill. Here’s a quick overview of the payment options available and key details:
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Online Bill Pay – Fast and easy anytime access. Requires web registration.
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Automatic Bank Draft – Withdraws payment on due date monthly. Complete authorization form.
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Phone – Call anytime 24/7 to pay via automated system.
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Mail – Send check or money order to PO Box. Allow mailing time.
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In-Person – Visit office during business hours Monday-Friday.
Avoid Late Fees and Service Disruption
As a water customer of NORW, it’s essential to pay your bill by the due date each month. Late payments typically incur a penalty fee around $10-20 depending on your location. Chronic late payments can eventually result in water service interruption, which you certainly want to avoid.
Set reminders for yourself, enroll in autopay, or choose an online calendar bill pay option from your bank to ensure your NORW water bills are paid on time every month. If you’re struggling to pay on a specific month, contact NORW before the due date to explain your situation and request an extension or payment plan. Avoid service disruption and penalties by handling bills promptly.
What to Do If You Receive a High Water Bill
If you receive an unusually high water bill that seems much higher than normal, don’t panic. First, rule out any leaks or changes in usage that could be driving up your water expenses. Also verify that the meter reading on your bill matches your actual water meter.
If the bill still seems abnormal after checking for leaks and meter accuracy, contact NORW’s customer service as soon as possible. Explain that your bill is higher than expected and request that they review your account history and check for any potential billing errors.
Provide as much detail as possible on your typical usage and why the current charges appear excessive. NORW will investigate and make any appropriate adjustments to your bill. Be polite but firm in requesting a review. Most water providers are willing to work with customers on reasonable billing disputes.
Arrange Payment Plan for Large Balance
If you’ve fallen behind and accrued a large overdue balance on your NORW account, you may be able to arrange a payment plan. Contact NORW before your service gets disconnected and explain that you need some extra time to pay off the past due amount.
Based on your situation, NORW may allow you to pay 50% upfront and spread the remaining balance over 2-3 monthly installments. Make sure to get any agreed upon payment plan in writing to avoid misunderstandings. Adhering closely to the payment schedule is crucial for avoiding shut-offs down the road.
Being proactive with NORW about overdue bills is key. Don’t wait until the day before shut-off to reach out. By being transparent about your financial constraints earlier, you’re more likely to receive flexibility with a payment plan.
Qualify for Low Income Payment Assistance
If paying your NORW water bills is a long-term financial hardship due to limited income, you may qualify for bill payment assistance programs. NORW partners with county agencies like Job & Family Services to provide payment help for qualifying low-income customers.
Contact NORW to find out the name of the agency you would work with in your county. Reach out to them and explain your situation to determine if you meet eligibility requirements based on total household income and expenses.
If approved, they can assist with past due bills and/or offer subsidized rates going forward to make your water service more affordable. Don’t hesitate to seek help if money is tight.
Partner with Landlord on Water Bills
Renters who do not pay water bills directly may be unaware of payment details. If NORW serves your rental unit, partner proactively with your landlord or property manager to understand how your water expenses are handled.
Provide them reminders as bill due dates approach and request to see copies of the bills for your records. Offer to split costs if allowed or pay a bit extra in rent to help cover the water expenses for your unit. Maintaining good communication about water bills, even if you don’t pay them directly, prevents avoidable service disruptions.
Staying on top of your NORW water bills ensures continuous access this vital utility for your home. Leverage the multitude of payment options for maximum convenience. And partner closely with NORW if any issues arise to avoid disruptions. Consistent communication and self-advocacy are key to smooth water service.
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FAQ
Where does northern Ohio rural water come from?
Where to pay Henry County water bill?
How can I pay my Northern Ohio Rural Water bill?
You can pay your Northern Ohio Rural Water bill using Visa, MasterCard, Discover credit cards or debit cards, Apple Pay, or your bank account through doxo. Please note that doxo is not an affiliate of or endorsed by Northern Ohio Rural Water.
Who added northern Ohio rural water to the directory?
Northern Ohio Rural Water was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free! Join the doxo bill pay network to activate free direct payments and access real-time reports and market data. See our FAQ pages to learn more about doxo.
How do I send a debit authorization form to northern Ohio rural water?
Step 1: Complete this printable Direct Debit Authorization Form Step 2: A voided check from the account of withdrawal is required along with your debit authorization form. Step 3: Return the debit authorization form and voided check to Northern Ohio Rural Water. Please drop off or mail to our office location at: