If you’re an Alabama Water Works customer, paying your water bill on time each month is important. Fortunately, Alabama Water Works offers multiple convenient payment options including online, by phone, automatic bank draft, by mail, and in person.
In this comprehensive guide, I’ll outline the various ways to pay your Alabama Water Works bill and provide tips for managing your account.
Alabama Water Works Overview
Alabama Water Works provides water service to over 150,000 homes and businesses across the state. They are dedicated to delivering high-quality water at reasonable rates.
As a customer, you’ll receive a monthly bill for your water usage and sewer service if applicable. It will include your current charges, previous balance, and due date. Paying on time prevents late fees and service disruption.
Pay Online
The fastest and most convenient way to pay is through the Alabama Water Works online payment system at webpay.mwwssb.com. Here’s how it works:
-
Go to the website and click “Pay Bill”
-
Enter your 10-digit account number and 4-digit PIN
-
Select a payment amount and date
-
Enter your bank account or card information
-
Review and submit payment
Online payments are posted to your account instantly. You’ll receive an emailed receipt.
Pay by Phone
To pay by phone:
-
Call 1-800-991-4WWB (4991)
-
Select option 2 for billing questions
-
Enter your 10-digit account number and 4-digit PIN
-
Follow prompts to make a payment
-
Enter your debit card number or bank account info
-
Get a confirmation number
Phone payments are processed right away. Service fees apply.
Pay by Mail
To pay by mail, follow these steps:
-
Write your 10-digit account number on the check or money order
-
Make payable to Alabama Water Works
-
Write your service address on the payment
-
Mail to:
Alabama Water Works
P.O. Box 1741
Birmingham, AL 35201 -
Allow 7-10 days for processing to avoid late fees
Mail is the slowest option but easy for anyone not comfortable with technology.
Pay in Person
You can pay in person at over 70 authorized payment locations across Alabama. Popular options include:
- Alabama Water Works local offices
- Walmart service desks
- CheckFreePay locations
Find authorized pay agents near you on the Alabama Water Works website. Cash, check, money order, and debit/credit cards are accepted.
Automatic Bank Draft
For easy, worry-free payment, enroll in automatic monthly bank draft. Your bill is paid directly from your checking or savings account on the due date. Sign up online or download a form to mail in.
Account Management Tips
-
Go paperless with e-billing to receive bills electronically
-
Monitor usage through the online portal or mobile app
-
Set payment reminders to avoid late fees
-
Update your contact information if you move
-
Report leaks or service issues promptly
Answers to Common Billing Questions
What are the customer service hours?
Monday – Friday, 8 AM to 5 PM Central Time
What is the late payment fee?
10% of your balance
How can I check my balance?
Online, by phone, or on your monthly paper bill
When will my payment post if I pay online?
Instantly after the transaction processes
Can I dispute a charge on my bill?
Yes, contact customer service to submit a dispute
The Bottom Line
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
Birmingham Water Works Increases Customer Water Bills
FAQ
How do I pay my water bill in Alabama?
What is the phone number for Alabama water Works pay bill?
How much is the deposit for Montgomery water Works?
What is the Birmingham Water Works?
How do I contact Birmingham Water Works?
As the summer heat persists, Birmingham Water Works (BWW… Birmingham, AL — (June 17, 2024) — The Birmingham Water… How Do I Administration Office 3600 1st Ave N Birmingham, AL 35222 Email: [email protected] Call: (205) 244-4000 Customer Service and Payment Center 101 35th Street North Birmingham, AL 35222 Email: [email protected]
Where is Birmingham Water Works?
In the heart of Birmingham, Alabama, the 2024 Transplant… As the summer heat persists, Birmingham Water Works (BWW… Birmingham, AL — (June 17, 2024) — The Birmingham Water… How Do I Administration Office 3600 1st Ave N Birmingham, AL 35222 Email: [email protected] Call: (205) 244-4000 Customer Service and Payment Center 101 35th Street North
How do I get help from Birmingham Water Works?
Please call Customer Service at (205) 244-4000 to discuss payment options. Birmingham Water Works customers that meet income and situational eligibility requirements can receive help through the Help to Others (H20) Foundation, a nonprofit entity that is separate from Birmingham Water Works.
How do I pay my Greenville Water Works Bill?
You can pay your bill online, by mail, or in person. Mail in your check payment with a copy of your bill. Greenville Water Works customers can now pay their bills online 24/7 with a credit card, debit card, or eCheck. This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options.
Where can I pay my utility bill in Birmingham Alabama?
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Why should you choose Birmingham Water Works?
Birmingham Water Works is committed to making water service affordable. We continually evaluate our rates and work to efficiently provide you with high-quality water and service. Sometimes our customers need help to pay their bill, and our representatives will work with you to determine a payment option that will help your situation.