How to Pay Your Water Bill with Lou Water Co

Paying your water bill on time is an important responsibility as a homeowner or renter. Lou Water Co makes paying your bill easy and convenient with several options to choose from. This article will provide a step-by-step guide to paying your Lou Water Co water bill online, by phone, by mail or in person.

Online Payment

Paying online through Lou Water Co’s Pure Connect portal is the fastest and most convenient way to pay your water bill Here’s how to pay online

• Visit https //louisvillewatercom/customer-service/payment-options/ and click on the “Pay Online” tab

• Click on the “Log-in to Pure Connect” button. This will take you to the login page for Lou Water Co’s online payment system.

• Enter your account number and zip code. If it’s your first time logging in, you’ll also need to create a username and password.

• Once logged in, you’ll be taken to your account dashboard. Click on “Pay Bill” to make a payment.

• Enter the payment amount and select whether you want to pay by credit card, debit card or electronic check

• Enter your payment information and submit. You’ll receive a confirmation email once the payment is processed.

Paying online is fast, secure and lets you view payment history and track water usage. You can also set up autopay to have your bill paid automatically each month.

Pay by Phone

To pay your Lou Water Co bill over the phone:

• Call (502) 583-6610 or the toll-free number (888) 535-6262.

• Follow the prompts to make a payment using your checking account, savings account, debit card or credit card.

• Have your 10-digit account number ready along with your payment information.

• There is a $2.50 convenience fee per phone payment.

• You’ll receive a confirmation number at the end of the call once your payment is processed.

Pay by Mail

If you prefer to mail in a check or money order, here’s how to pay your Lou Water Co bill by mail:

• Make your check or money order payable to “Louisville Water Company.”

• Write your 10-digit Lou Water Co account number on the check.

• Mail your payment to:

  Louisville Water Company

  Attention: Cashiers Office

  P.O. Box 32460

  Louisville, KY 40232-2460

• Allow 5-7 business days for your mailed payment to be processed.

• Do not mail cash payments.

Pay in Person

You can also pay your Lou Water Co water bill in person at one of their office locations:

Corporate Headquarters

550 South Third Street

Louisville, KY 40202

Monday-Friday, 8am-4:30pm

Bullitt County Office

634 Conestoga Parkway

Shepherdsville, KY 40165

Monday-Friday, 8am-4pm (closed 1pm-1:30pm for lunch)

At these locations you can pay by cash, check, money order or credit/debit card.

When paying in person, be sure to have your account number or payment stub. For after-hours payments, a secure night depository box is located at the Corporate Headquarters.

Payment Plan Options

If you’re having trouble paying your bill in full, Lou Water Co offers payment plans to pay over time.

• Enroll in AutoPay to have your bill automatically deducted from your bank account each month.

• Sign up for a customized payment plan through PromisePay where you can pay down your balance over several months.

• Contact Lou Water Co at (502) 583-6610 to discuss bill assistance options. Qualifying customers may receive aid through the Drops of Kindness program.

Avoid Late Fees

Lou Water Co bills are due each month on the same day. Log into your account or check your latest bill for the exact due date.

To avoid late fees, make sure to pay your bill in full by the due date each month. Late fees are 10% of the unpaid balance.

If your account becomes past due, payment arrangements must be made to avoid water service interruption.

Paying your Lou Water Co water bill is easy when you choose one of the convenient payment options. Pay online for fastest processing or use mail, phone or in-person payments. If paying on time is difficult, contact Lou Water Co to set up a customized payment plan.