Paying your water bill is an essential part of being a resident in American Canyon. The city offers various convenient ways to pay your water and sewer utilities so you never miss a payment. This article will outline the payment options account management services, and resources to assist you when paying your American Canyon water bill.
Online Payments
The easiest way to pay your water bill is online through the city’s website. You can pay by credit/debit card or electronic check. Credit cards incur a 2.75% processing fee, but e-checks are free.
To pay online, visit the water bill pay page and select your payment method. You’ll need your account number and mailing zip code. Online payments post to your account immediately so your balance stays current.
Pay By Phone
Call the utility billing office at (707) 647-4364 to pay your water bill over the phone Have your account number, mailing zip code, and payment details ready. Phone payments also post instantly to your account
This is a great option if you prefer speaking with someone personally or don’t have computer access. Phone payments can be made 24/7 using the city’s automated pay-by-phone system.
Pay In Person
You can pay your water bill in person at City Hall located at 4381 Broadway, 2nd Floor. The utility billing office is open Monday-Friday from 8 30 a.m. to 5 p.m. closed noon-1 p.m. for lunch.
In-person payments can be made by cash, check, money order, or credit/debit card. Be sure to allow extra time for parking and walking to the office.
Pay by Mail
Mail your water bill payment to:
City of American Canyon
P.O. Box 1410
Suisun City, CA 94585-4410
Include your payment stub and/or account number on the check or money order. Allow 7-10 business days for mailed payments to process. Payments must be postmarked by the due date to avoid late fees.
24-Hour Drop Box
For payments outside regular business hours, a 24-hour drop box is located in the parking lot of City Hall. Place your payment in an envelope marked “Utility Billing” and deposit after-hours.
Payment Arrangements
If you’re struggling to pay your balance in full, the city offers payment arrangements to divide the past due amount over 6 months. You must call the office to set up a plan.
Arrangements let you avoid shut off by making incremental payments. However, late fees still apply while on a plan. Adhere to the terms to prevent water service interruption.
Billing Disputes
You can dispute charges, fees, or bills you believe are incorrect. Submit the dispute form stating what you are disputing and why. The city will investigate and make adjustments if warranted.
Leak Adjustments
Did a leak cause abnormally high water usage? You can request a leak credit by submitting proof of the leak and repair. Leak credits offer partial relief by adjusting the sewer charges associated with the leak.
Payment Extensions
If you need a little extra time to pay your bill, you can request a payment extension to get a specific late payment date without penalties. Submit the extension form with your requested extension date.
Open/Close Account
Moving to American Canyon? Opening a utility account is easy. Provide proof of ownership/lease and ID. Existing customers can close accounts by submitting a closure form.
Update Account Information
Update your name, mailing address or contact information using the update form. Make sure your details are always current to receive important utility notices.
Billing & Usage History
Want to analyze your water usage trends? Sign up for the customer portal to view and download up to 3 years of billing history and water consumption data. Monitor your usage over time.
Payment Assistance
American Canyon offers programs to assist customers struggling to pay their water bill, including discounted rates and fee waivers. View available payment assistance programs to see if you qualify for help.
Paying your American Canyon water bill is fast and simple. Review your account options to choose a payment method that works for you. Reach out to the billing office with any questions or for personalized account assistance. Maintaining utility account payments helps our community’s infrastructure.
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires American Canyon City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Have a Question, Issue or Comment?
Main Customer Service Physical Address: 4381 Broadway Street American Canyon, California 94503 707-647-4558 [email protected]
Emergency (24 hours – broken water main or pipeline, etc.) 707-995-8674
From Source to Tap – City of American Canyon Water Process
FAQ
Where does American Canyon get its water?
What happens if I don’t pay my water bill in California?
Where do I pay my water bill in Laurel Mississippi?
How do I pay my water bill in St. Louis?
How do I pay my Recology American Canyon Bill?
Recology American Canyon Customers NEW! PAY BY PHONE To pay your Recology statement by phone, please call 707-731-6526, and have your account number ready. New Customer Account Portal is here! Pay your bill, access your statements, view your service calendar, and more in the new Customer Account Portal. Recology American Canyon bill pay.
Does American Canyon have a water supply?
Whether in time of plenty or drought, cities and water districts state-wide face a never-ending challenge to acquire, treat, and distribute water to customers. American Canyon is no exception. The main source for our water supply is the State Water Project through the North Bay Aqueduct.
Does American Canyon City water have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires American Canyon City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.