How to Pay Your Water Bill in Lake Charles, Louisiana

Paying your water bill in Lake Charles, Louisiana can be done in a few convenient ways. The City of Lake Charles offers several options for residents and businesses to pay their water bills, both online and in person. In this article, we’ll walk through the different methods available and provide tips for paying your Lake Charles water bill smoothly.

Online Payment

The easiest way for most people to pay their Lake Charles water bill is online. The City allows online payments through their website using a credit or debit card. Just visit www.cityoflakecharles.com and click on the “Pay Water Bill Online” link.

You’ll need your account number and the amount due to complete the transaction. The City accepts Visa, MasterCard, Discover, and American Express. There is no fee for paying online.

One thing to note is that the City does nightly system backups between 10pm and 12 45am daily You may experience issues paying your bill online during these hours. Plan to pay before 10pm or after 12 45am to avoid any problems

Pay By Mail

If you prefer to pay your Lake Charles water bill through the mail, you can send a check or money order to:

City of Lake CharlesPO Box 1727Lake Charles, LA 70602

Make sure to include your complete account number on the check or money order. Allow 3-5 business days for your mailed payment to reach the City offices.

Pay In Person

For those who want to pay their water bill in person, you can visit the City’s office located at:

1155 Ryan St.
Lake Charles, LA

The office is open Monday-Friday from 8am to 4:30pm, excluding holidays. You can pay using cash, check, money order or card when paying in person. Debit and credit cards are accepted.

Night Drop Box

If you can’t make it during business hours, the City has a night drop box located near the back doors of the Transit Building at 1155 Ryan St. Simply place your payment (check or money order) in an envelope with your account number written clearly and drop it in the box before 4:30pm on weekdays.

Pay By Phone

You can also pay your Lake Charles water bill over the phone by calling 337-545-2999. The City accepts payment using debit or credit cards. There is a convenience fee for using this service, so it’s not the most cost effective option. But it can be useful in a pinch if you need to get a payment in quickly.

Automatic Bank Draft

For the most convenient option, consider setting up automatic bank draft payments with the City. This allows them to automatically withdraw your water bill amount from your bank account each month.

To set up automatic bill pay, you’ll need to complete and submit an authorization form. You can find the form on the City’s website or request one by calling or visiting the office.

Automatic drafts help ensure your bill gets paid on time each month. Just be sure to notify the City if your bank account number changes to avoid any issues.

Restoring Service After Nonpayment

If your service gets disconnected due to a past due balance, you will need to pay the overdue amount in order to have your water turned back on. Payments to restore service must be made in-person at the City office, and cannot be taken over the phone.

You can pay using cash, credit/debit card or money order to restore service. No checks are accepted for reconnection of services. Service will be restored by the next business day after your payment is received.

If you need same day service restoration, an additional $60 rush fee applies. But service cannot be reconnected on weekends or holidays even with the rush fee.

Paying your water bill in Lake Charles is easy when you know all the options available. Online payments, mail, automatic drafts and in-person payments give you the flexibility to pay how and when it’s most convenient for you. Just be sure to pay your bill by the due date each month to avoid any service disruptions.

• Paying online is the fastest and most convenient option for most customers. Just beware of nightly system backups between 10pm-12:45am.

• Mailing in a check or money order is also easy, but allow 3-5 days to reach the City.

• In-person payments can be made at the City office Monday-Friday 8am-4:30pm.

• Consider automatic bank drafts to ensure your bill gets paid on time monthly.

• If service is disconnected, payment must be made in-person to restore it. Allow 1 business day for reconnection after payment.

Knowing the payment options available makes managing your Lake Charles water bill simple and stress-free. Pay on time and through the method most convenient for you.