Paying your utility bill is a routine task for residents and businesses in Morgan Hill. The city offers convenient online payment options to take care of this monthly chore quickly and easily. This article will provide a comprehensive guide to paying your Morgan Hill utility bill online, including setting up an account payment methods assistance programs and more.
Morgan Hill Utility Services
The City of Morgan Hill provides water, sewer and garbage/recycling services to around 45,000 residents. Utility billing is handled by the Administrative Services department
The city bills on a monthly cycle. Bills are issued around the 25th of each month and due on the 15th of the following month.
There are two main components on Morgan Hill utility bills:
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Water service – Covers water usage, meter service and maintenance of the water system infrastructure. Rates are tiered based on amount of water used.
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Sewer service – Fixed charge for maintenance of sewer system and wastewater treatment. Based on water meter size.
Garbage/recycling collection is billed separately by the contracted service provider, Recology.
Online Account Management
The easiest way to pay your Morgan Hill utility bill is through the online customer portal. To sign up, you’ll need your 9-digit account number and 4-digit PIN from your latest bill.
With an online account, you can:
- View current and past bills
- Check payment history
- Monitor water usage
- Pay bills instantly 24/7
- Go paperless
You’ll need to register your account separately to receive e-bills instead of paper bills.
Payment Options
The City of Morgan Hill offers several ways to pay your utility bill:
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Online – Pay by credit/debit card or e-Check through the online portal.
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Phone – Call the automated payment line at 844-886-5754 and follow prompts to pay with credit/debit card or checking account.
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Mail – Detach payment stub from bill and mail with check payable to “City of Morgan Hill” to:
City of Morgan Hill
PO Box 889439
Los Angeles, CA 90088-9439 -
Drop box – Place check or money order in secure drop box at City Hall.
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In-person – Bring payment to Utility Billing counter at City Hall. Accepts cash, check, credit/debit.
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Auto-pay – Set up recurring payments from checking account on due date. Enroll through online account.
Payment Assistance Programs
If you’re having trouble paying your utility bill, Morgan Hill offers two assistance programs:
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Bill Discount Program – Provides 30% discount on water for qualifying low-income residents.
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One-time Payment Extension – 15-day grace period for residents who cannot pay on time. Limit once per year.
Contact Utility Billing at 408-779-7221 to learn more and apply.
The city also partners with St. Vincent de Paul and other organizations to provide emergency utility bill assistance. Learn more about bill help resources.
Avoid Late Fees
Utility bills are due on the 15th of each month. A 10% late penalty applies if payment is not received by the due date.
Sign up for bill reminders through your online account to receive due date alerts by email, text or phone. Pay online 24/7 or set up auto-pay to ensure on-time payment.
Starting or Stopping Service
To start new water service in Morgan Hill, submit the application form at least 3 business days before you need service turned on. A deposit and ID verification are required.
To stop service, submit the cancellation form online at least 5 days before your move date. Provide forwarding address to receive final bill.
Garbage/recycling service is mandatory for all residents. It continues automatically when you move unless you submit a stop service request to Recology.
Monitor Water Usage
Log in to your online account regularly to monitor daily water usage. Watch for abnormal spikes that could indicate leaks. Enabling eye on water alerts will notify you of unusual increases.
Be sure to update your contact information if you move or change phone numbers. Provide emergency contact details as well so the city can reach you about urgent utility issues if primary contacts are unreachable.
Contact Information
Contact Morgan Hill Utility Billing if you have any questions about your utility account, payment options or billing details:
Phone: 408-779-7221
Email: [email protected]
Office Hours: Mon-Fri 8am-5pm
Address: 17575 Peak Ave, Morgan Hill, CA 95037
Paying your utility bill online is quick and easy with Morgan Hill’s customer portal. Take advantage of auto-pay and paperless billing to simplify the process. Monitor your usage closely and seek assistance if needed. Stay in touch with Utility Billing as your account details change.
How to Read Your Bill
To help you navigate the changes, we’ve included a sample of the new bill format and a guide on how to read your City of Morgan Hill Utility Bill below.
- City of Morgan Hill Utility Billing Contact Information – Physical address, office hours, contact phone number, and email address.
- Customer Information – Customer name, number, and service location.
- Billing Information – Bill number, bill date, account number, account type, and bill due date. Similar to an invoice number, the bill number is unique to each billing cycle. Please include your bill number with all payment information.
- Current Charges – Includes itemized charges for the current utility services provided. Water consumption and the fixed water rate are now itemized, and a read code is offered to represent how we received your meter reading. All other charges remain the same and are explained on the back of the utility bill. Unit of Measure (UOM) = Hundred Cubic Foot (HCF). 1 HCF = 748 gallons. Read Codes: A – Actual E – Estimate F – Final Read S – Swapped Meter U – Updated Bill M – Manual Read
- Payment Options – Shows how to pay your bill online via credit card and information on penalty fees
- Consumption History – Shows water consumption history
- Current/Previous Payment Details
- Payment Stub – Please return with payment by the due date
What Do You Need to Do?
You do not need to take any action. Your billing cycle and account number will remain the same, and you will continue to receive your bills as usual. If you are enrolled in autopay, your payments will continue without interruption.
City of Morgan Hill Happy Holidays 2022
How do I pay my Morgan Hill utility bill?
The city offers flexible payment options to fit any schedule or preference. The fastest and most convenient way to pay your Morgan Hill utility bill is online through the city’s website. You can pay by going to www.morganhill.ca.gov and clicking on “Pay My Bill” under the Utility Services & Billing section.
Does Morgan Hill offer online bill pay?
The City of Morgan Hill offers Online Bill Pay for water customers to make one time payments from anywhere, anytime; or to automate your monthly payments by scheduling them to be paid on the date due.
Does Morgan Hill offer budget billing?
The City of Morgan Hill also offers Budget Billing to make utility costs more consistent year-round. This averages your expected annual usage and divides it into even monthly payments. At the end of 12 months, your account is reconciled based on actual usage. Budget Billing helps avoid much higher seasonal bills.
Does Morgan Hill offer water & sewer services?
The City of Morgan Hill provides waste water services for customers within the City’s Urban Service Area. Most customers receive both water and sewer services and are billed jointly, while a limited number customers receive only one service or the other and in that case are billed only for that service. Does Morgan Hill offer online bill pay?
What services does the city of Morgan Hill provide?
The City of Morgan Hill provides water, sewer and garbage/recycling services to residents and businesses located within the city limits This includes over 15,000 residential and commercial customers.
Does Morgan Hill offer financial assistance?
Morgan Hill offers financial assistance programs to help lower income residents manage their utility bills. If you qualify for utility bill discounts based on income level, contact the city’s utility billing department to learn more. Options include: