Paying your natural gas bill on time each month is essential for every North Shore Gas customer. This company serves over 160,000 homes and businesses in Chicago’s northern suburbs. North Shore Gas offers various convenient payment options including online, phone, mail, in person, and auto-pay. This comprehensive guide will provide everything North Shore Gas customers need to know about paying bills efficiently.
Online Bill Pay
The easiest way for most customers to pay their North Shore Gas bill is online through the account management website or mobile app Benefits include
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Pay anytime anywhere with an internet connection
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Securely store payment information for faster checkout
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Access current and past billing statements
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Set up recurring auto-pay for hands-off payments
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Receive email reminders when bills are ready
To pay online, first create an account on northshoregasdelivery.com. Have your account number ready. Then you can log in to view your balance and make one-time payments. Enrolling in auto-pay authorizes recurring monthly payments from a stored bank account or credit card.
Pay By Phone
North Shore Gas offers a simple automated phone payment system. Call the number on your bill and follow prompts to enter account details and payment info. You can pay with debit/credit card or checking account. Phone payments process immediately.
However, you’ll have to re-enter card details each time versus storing them online. The phone system is available 24/7 for your convenience. Consider phone pay if you don’t want ongoing online access.
Pay By Mail
Mailing in a personal check or money order is a traditional way to pay bills. Simply write the payment to North Shore Gas, include your account number on the check, and mail to the address printed on your statement well before the due date.
Allow 7-10 days for mailed payments to process and avoid late fees. Retain the cancelled check or stub as proof of payment. Mail is worthwhile if you like having payment records or don’t mind writing checks.
Authorized Payment Locations
North Shore Gas allows cash, check, or money order payments at local authorized walk-in payment centers. Find locations like Walmart, Jewel Osco, Currency Exchange, etc. near you on your statement or the North Shore website. Payments process same or next day.
In-person pay is handy for cash transactions or if you prefer interacting with a teller. However, locations may have limited hours and require finding a nearby authorized dealer.
Auto-Pay
For no-hassle recurring payments, enroll in North Shore Gas auto-pay through your online account. Payments will be automatically withdrawn from your linked account each month on your bill’s due date. You’ll still receive statements for your records.
Set it and forget it – auto-pay ensures your bill is always paid on time, avoiding late fees. You can cancel or change your auto-pay date at any time through your online account.
Payment Arrangements
If you cannot pay your North Shore Gas bill in full, call them immediately to set up a payment arrangement. These plans allow you to pay the past-due balance in installments over an agreed timeframe. Arrangements can prevent service disruption.
North Shore Gas also offers special payment assistance programs for qualifying low-income households. Contact their customer service team if you are struggling to pay bills.
Payment Receipts and Records
Retain payment receipts and confirmation numbers when paying bills for your records. Online payments are logged in your account history. For mailed checks, keep returned stubs. Ask for receipts at authorized pay locations.
These records are crucial if any payment disputes arise with North Shore Gas. You will need to provide proof if they claim non-payment resulting in late fees or service interruption threats.
Budget Billing
North Shore Gas offers budget billing to make costs more consistent year-round. Your payment stays the same each month based on your average annual usage. Your account is later reconciled based on actual usage – you either get a small refund or owe a bit extra.
Budget billing prevents huge seasonal spikes in winter and summer. Contact customer service to enroll. Provide 12 months of usage history for the most accurate budget amount.
Paying the Correct Company
It’s important to pay your bills to the proper utility company promptly. In northern Illinois:
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North Shore Gas delivers natural gas only.
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ComEd handles electric service.
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Municipalities may provide water.
Double check company names on statements to avoid misdirected payments. Contact each company directly with any account inquiries.
Troubleshooting Billing and Payment Issues
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Incorrect balance – Compare current charges to your usage and rates. Contact customer service with any discrepancies.
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Late fees – If charged in error, request a fee reversal since you paid on time. Provide payment confirmation.
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Auto-pay issues – Verify your stored account hasn’t expired. Contact support to troubleshoot.
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Lost payment – Notify North Shore Gas and provide any receipt copies. They can investigate and trace the missing funds.
Key Takeaways
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North Shore Gas offers online, phone, mail, in-person, and auto-pay options.
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Create an online account to easily pay bills 24/7 and store payment details.
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Traditional mail or authorized pay locations also accept checks or cash.
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Enroll in auto-pay to avoid late fees and free up time.
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Keep payment receipts and records in case disputes arise.
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Contact them immediately if you cannot pay on time to avoid service interruption.
Paying your North Shore Gas bill doesn’t have to be a chore. Utilize the most convenient payment options and consider auto-pay for painless billing management all year long.
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North Shore Gas: 11
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low-income: 1
household: 1
refund: 1
reconcile: 1
customer: 1
annual: 1
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usage: 1
history: 1
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comEd: 1
municipalities: 1
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company: 1
statement: 1
inquiries: 1
discrepancies: 1
reversal: 1
interruption: 1
missing: 1
trace: 1
free up: 1
chore: 1
painless: 1
Understand your budget bill
How do I pay my north shore gas bill?
If your energy plan amount is billed on the North Shore Gas bill, you should send payment to: Through your bank’s online bill pay option at their website – Enter the payee as Illinois Energy, PO Box 30093, Lansing, MI 48909-7593, with a toll-free phone number of 877-292-9363.
Does North Shore Gas offer a payment plan?
If a customer establishes and maintains a payment plan, they are not at risk for disconnection. North Shore Gas works with customers year-round to offer payment plans and help with energy assistance. Thanks to lower natural gas prices and warmer weather, the typical residential customer’s heating bill was $105 less this winter than last winter.
Who is North Shore Gas?
North Shore Gas is a Utilities provider that offers reliable and cost-effective gas delivery services. With a focus on meeting customers’ energy needs, they provide efficient solutions while ensuring safety and sustainability. Common questions, curated and answered by doxo, about paying North Shore Gas bills. How can I pay my North Shore Gas bill?
Can you avoid North Shore Gas disconnection if you’re behind on energy bills?
North Shore Gas is urging customers who are behind on their energy bills to reach out as soon as possible to avoid disconnection. The state’s winter residential disconnection moratorium expired at the start of April. If a customer establishes and maintains a payment plan, they are not at risk for disconnection.
Does North Shore Gas have a winter residential disconnection moratorium?
The state’s winter residential disconnection moratorium expired at the start of April. If a customer establishes and maintains a payment plan, they are not at risk for disconnection. North Shore Gas works with customers year-round to offer payment plans and help with energy assistance.