Paying Your Bill with Clinical Pathology Associates

Paying your medical bills can be confusing, especially when there are multiple providers involved in your care. Clinical Pathology Associates (CPA) is a leading pathology services provider that works with hospitals, surgery centers, and physician offices across Texas. If you’ve had lab testing done at one of these facilities, you may receive a separate bill from CPA. This article will explain how CPA billing and payment works so you can easily pay your bill.

Understanding Your CPA Bill

CPA provides specialized pathology services like analyzing biopsy samples or running lab tests ordered by your doctor. We don’t work directly with patients – instead, we partner with the facility where you received care

Even though the hospital collected your insurance information CPA bills separately for our services. Within a few weeks of completing your lab work, you’ll receive a statement from CPA to verify your insurance coverage.

Once your insurance processes the claim, they’ll send you an Explanation of Benefits (EOB) detailing how much they covered. CPA will bill you for any remaining balance based on your EOB.

When to Expect a Bill

You likely won’t receive a bill from CPA until after your insurance has responded. The entire process usually takes 30-60 days.

If your insurance information was missing or incorrect, we’ll send a statement asking you to provide the right details. This helps avoid delays in processing your claim.

Options for Paying Your CPA Bill

CPA offers several convenient payment options:

• By mail: Send a check or money order to our billing office at 3445 Executive Center Drive, Suite 250, Austin, TX 78731.

• Online: Pay by credit card through our secure online payment portal. Sign in with your account number from your CPA statement.

• By phone: Call 1-512-579-4000 to pay over the phone using a credit card or checking account. Our billing team is available Monday-Friday, 8AM-5PM CST.

• In person: Visit our billing office in Austin to pay by cash, check, credit or debit card.

We accept Visa, Mastercard, Flexible Spending Accounts, and Health Savings Accounts.

Getting Answers About Your Bill

If you have questions about a statement from CPA, our billing team is here to help:

• Call 1-512-579-4000 or toll-free at 1-877-608-8643 between 8AM-5PM CST, Monday to Friday. Have your insurance card and statement available.

• Email us through our secure patient portal – just register on our website first.

• Check our list of Frequently Asked Billing Questions for common issues like balance billing, deductibles, and claim denials.

While we can explain your CPA charges and payment options, for specifics on your insurance benefits and coverage, you’ll need to call your insurance company directly.

Avoiding Billing Issues and Delays

To prevent problems processing your CPA claim, be sure to:

• Provide accurate insurance details upfront to the facility/doctor that collected your lab specimens. Verify they have your most current insurance card on file.

• Update your information by calling CPA if your insurance changes or the bill has incorrect details.

• Pay your balance promptly after receiving a bill from CPA and your EOB from insurance. Outstanding balances may be sent to collections.

• Call with any questions about unclear charges or claim denials. We’re here to help you resolve billing problems.

Key Things to Know About CPA Bills

To recap, here are some key points to remember about paying your CPA bill:

• CPA bills separately from the facility/doctor who ordered your lab work.

• You’ll get a statement from CPA first to confirm insurance coverage.

• After your insurance processes the claim, CPA will bill you for any remaining balance.

• Check your EOB from insurance to see what you may owe for CPA charges.

• Pay CPA promptly to avoid collections and penalties.

• Contact our billing team if you have any questions or issues.

Paying medical bills can be complicated, but CPA is committed to making our billing process as clear and hassle-free as possible. Our team is always happy to answer your questions or discuss payment plan options if needed. Understanding in advance how CPA billing works will help ensure a smooth experience paying your pathology services bill.