The City of Kent provides electricity, water, sewer, stormwater, and garbage services to residents and businesses located within Kent city limits. Customers receive monthly utility bills for these services that must be paid on time to avoid penalties or disruption This comprehensive guide will outline the various ways to pay your City of Kent utility bill
Online Payment Options
The fastest and most convenient way to pay your City of Kent utility bill is online The city offers two online payment options
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Payment Portal – Pay by credit/debit card or eCheck via Kent’s online payment portal. A $2 service fee applies to credit/debit payments.
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AutoPay – Enroll in recurring automatic payments from your bank account each month. No service fees apply.
To use the online options, you’ll need your 10-digit City of Kent utility account number and 4-digit PIN. Online payments process instantly.
Pay by Phone
Call the City of Kent Utility Billing office at (253) 856-5200 to pay your utility bill over the phone. You can speak with a representative or use the automated payment system.
- Visa, MasterCard, Discover and American Express accepted.
- A $3.50 service fee applies to phone credit/debit payments.
- Allow 1 business day for phone payments to apply to your account.
Pay by Mail
Mail a check or money order to the payment address printed on your monthly utility bill. Be sure to include your payment stub to expedite processing. Send payments to:
City of Kent Utility Billing
220 4th Ave. S.
Kent, WA 98032
Allow 5-7 business days for mailed payments to reflect on your account. Write your City of Kent account number on checks to ensure proper crediting.
Pay in Person
Visit Kent City Hall at 220 4th Ave. S. to pay your utility bill in person Monday-Friday, 8AM – 5PM.
- Pay with cash, check, money order or credit/debit card.
- A $2 service fee applies to credit/debit card transactions.
- Drive-through window available.
In-person payments post to your account same-day. The city also has a 24/7 drop box on site.
Payment Assistance Programs
The City of Kent offers payment assistance programs for customers facing financial hardship:
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Aid Kent – Provides up to $250 in bill payment assistance for eligible customers.
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LIHEAP – Federal grant program that issues credits up to $1,000 for utility bills.
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Payment Arrangements – Payment plans available for delinquent accounts to avoid shutoff.
Check the city’s website or call Utility Billing to ask about bill assistance options if needed.
Avoid Late Fees and Shutoffs
Pay your City of Kent utility bill by the due date listed on your statement to avoid a 10% late penalty. If unpaid, accounts are subject to service interruption 30 days past due. Follow these tips to stay current:
- Pay online or by phone 3-5 days before the due date.
- Enroll in autopay to ensure on-time payments monthly.
- Contact Utility Billing immediately if you expect to pay late.
- Set payment reminders to help remember due dates.
Transferring or Closing Your Account
If moving within Kent, you must transfer your utility services to the new address. To close an account permanently:
- Contact Utility Billing 1-2 weeks before your move date.
- Provide a forwarding address for your final bill.
- Request a final meter reading.
- Pay any remaining balance.
Timely account transfers and closures ensure you pay only for services rendered.
Summary of Payment Options
The City of Kent offers customers multiple ways to pay utility bills:
- Online via the payment portal or AutoPay
- By phone through the automated system or a representative
- Through the mail with check or money order
- In person at Kent City Hall
Review your account status anytime and utilize convenient payment methods that fit within your budget. Keeping your City of Kent utilities current prevents penalties and disruptions.
Frequently Asked Questions
Below are answers to common utility billing and payment questions:
What are the City of Kent’s business hours?
Monday – Friday, 8AM – 5PM, closed on major holidays.
What is the mailing address to send payments?
City of Kent Utility Billing
220 4th Ave. S.
Kent, WA 98032
How can I check the balance on my account?
Register for an online account or call Utility Billing.
Where do I find my City of Kent account number?
It’s printed on the top right of your utility bill statement.
What are the fees for credit card payments?
A $2 fee applies online and a $3.50 fee for phone credit card payments.
How can I avoid late fees?
Pay your bill by the due date listed on your statement. Enroll in autopay.
Keeping your City of Kent utility account current ensures uninterrupted essential services. Utilize the billing office resources if you need help managing payments.
