Streamlining Bill Payments with Delta Natural Gas

Paying utility bills can feel like a tedious chore. Fortunately, Delta Natural Gas offers easy online and phone bill pay options to make the process fast and convenient. In this article, we’ll explore the ins and outs of paying your Delta Natural Gas bill online or by phone.

Overview of Delta Natural Gas

Delta Natural Gas is a utilities company that provides natural gas to homes and businesses in central and southeastern Kentucky. They service over 63,000 customers across 35 Kentucky counties.

Delta offers budget billing plans payment assistance programs and other services to help customers manage their natural gas bills. For those looking to easily pay their bill each month, Delta Natural Gas has online and phone payment systems in place.

Paying Your Delta Bill Online

The easiest way to pay your Delta Natural Gas bill is through their online bill pay system To use this service, you’ll first need to have an account number and register for Delta e-Account access

Registering for e-Account Access

Registering for e-Account only takes a few minutes. You’ll need to provide your account number, name, email address, and create a secure password. The account number can be found printed on your monthly utility bill.

Once registered, you can log into your Delta e-Account anytime to view your balance, payment history, gas usage, and more. e-Account also allows you to set up recurring payments or go paperless with e-bills.

Paying Your Bill Through e-Account

After logging into your e-Account, clicking on “Pay Bill” will direct you to Delta’s online payment portal. Here you can securely pay your bill by credit card, debit card, or electronic check.

Delta uses an automated third-party payment system provided by ACI. They accept Visa, MasterCard, Discover, and American Express cards.

To process payments, ACI charges a small $1.95 service fee per transaction. This covers the payment handling costs. Payments over $1,000 cannot be processed online.

Once your payment goes through, you’ll receive a confirmation number. If your account was past due, you may need to contact Delta to have your service restored. Additional reconnection fees could apply.

Paying by Phone

If you prefer to speak to a representative, Delta Natural Gas bill payments can be made over the phone. Simply call the ACI payment line at 1-855-730-8765.

This automated phone payment system is available 24/7. You’ll need to enter your account number and payment details. The same $1.95 service fee applies to phone payments.

Payment Locations

Beyond online and phone payments, Delta Natural Gas bills can be paid in-person at an authorized payment location. Most options are local grocery stores, pharmacies, banks, and check cashing services.

Delta has over 130 authorized collection agents across their service region. Payment locations can be found on the Delta website or by calling customer service.

Managing Payments with Delta’s e-Account

Signing up for Delta’s e-Account online access provides the most payment options and account management tools. With e-Account, you can:

• Check your current balance
• View monthly usage
• Set up auto-pay or recurring payments
• Go paperless with electronic billing
• Pay one-time payments online
• Monitor payment history
• Update account and contact information

e-Account helps you monitor your natural gas usage and ensure payments are made on time each month. Instead of waiting for a paper bill, you can view your balance online anytime.

Going paperless with e-bills also reduces clutter and helps the environment. e-Account basically puts your Delta Natural Gas account management at your fingertips.

Assistance Programs from Delta Natural Gas

For customers struggling to keep up with payments, Delta Natural Gas offers payment assistance programs. These programs provide payment extensions, arrange payment plans, or help cover costs for qualifying low-income households.

The Share program raises funds through donations to help cover heating bills for the elderly, disabled, or low-income. Delta also partners with government assistance programs like LIHEAP.

Customers facing financial hardship are encouraged to call Delta’s customer service line at 888-427-7335. The sooner you seek help, the more options will be available to avoid service disruption.

Key Takeaways

• Delta Natural Gas provides online bill pay through e-Account, accessible with your account number
• Payments can also be made by phone or at authorized in-person locations
• e-Account offers the full range of account management tools to monitor usage and billing
• Budget billing plans and financial assistance programs are available for those in need

Paying your natural gas utility bill doesn’t have to be a hassle each month. Delta Natural Gas offers the convenient online and phone payment options their customers need. Sign up for e-Account to take full control over monitoring and managing your account.