Paying your utility bill through Community Utility Billing Services (CUBS) is easy and convenient with their online payment options. This guide will walk you through the process of setting up and using the CUBS online payment portal to pay your utility bills.
Accessing Your CUBS Account
To get started with online bill pay, you first need to access your CUBS customer account:
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Go to the CUBS Customer Self Service Portal and click “Pay Bill”,
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If you already have an online account, enter your username and password and click “Login”.
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If you don’t have an account, click “New User” to set up your account credentials using your account number, email, phone number, and mailing address
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Once logged in, you will see your current account balance and any open invoices ready to pay.
You can also call CUBS at 623-349-6900 to receive any account details needed to access the portal
Paying Your Bill Online
CUBS offers a few quick options to pay your utility bill online:
Pay Now
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On your account dashboard, click “Pay Now” next to the invoice you want to pay.
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Enter your credit card or bank account details for payment.
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Confirm the payment amount and submit.
Pay Now allows quick one-time payments whenever invoices are due.
Schedule Payments
You can schedule one-time future payments or set up autopay:
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Click “Scheduled Payments” and choose the pay option: one-time or recurring.
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Select invoice date and payment method. Recurring payments will process automatically each month.
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Review payment details and complete scheduling.
Pay By Phone
CUBS offers an automated phone payment system at 623-349-6900. Have your account number ready.
Payment Methods Accepted
CUBS offers various ways to pay your utility bills:
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Credit/Debit Card – Visa, Mastercard, Discover, American Express
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eCheck – Pay directly from your bank account
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Cash – Pay in-person at the utility billing office
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Check – Mail in a physical check payment
Having these options makes completing payments each month simple and convenient.
Payment Assistance Programs
If you are having trouble paying your utility bill, CUBS offers programs that may be able to help:
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Payment arrangements – Set up a monthly payment plan for past due balances.
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One-time assistance – Provides a credit up to $100 for qualified low-income households.
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Percentage of income payment plan – Income-qualified customers pay a percentage of income instead of full bill.
Contact CUBS early on if you need assistance paying your utility bills. The sooner you reach out, the more options available.
Account Management Tips
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Sign up for paperless billing and automated payments to simplify bill pay.
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Update contact information and payment methods to keep your account current.
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Monitor monthly usage details to watch for spikes and inaccuracies.
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Take advantage of the CUBS mobile app to manage your account from anywhere.
Properly managing your account helps avoid late fees and service disruptions.
Troubleshooting Problems
If any issues arise with your CUBS online account or making payments, here is how to get help:
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Check the FAQ section on the CUBS website for answers to common questions.
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Use the live chat feature on the website to message a CUBS representative.
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Call CUBS customer support at 623-349-6900 for account assistance.
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Email CUBS customer service at [email protected] for help.
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Visit the utility billing office in-person for hands-on support with your account.
Having your account number handy when you reach out accelerates the process of finding solutions. Acting quickly can help resolve problems before your due date.
Paying your utility bill online with CUBS is fast, easy, and secure. Follow this guide to access your account and pay bills through the self-service portal or over the phone. Take advantage of available assistance if needed. With these tips, managing bill pay will be stress-free.
Supplemental Benefit – Frequently Asked Questions
CSD distributed remaining LIHWAP water assistance funds to provide a “supplemental benefit” to eligible, previously-served LIHWAP beneficiaries.
The LIHWAP supplemental benefit is additional, one-time financial assistance for households that previously applied for and received a LIHWAP benefit. The LIHWAP supplemental benefit is automatically applied to eligible households water or sewer utility bills.
Customers do NOT need to apply for a LIHWAP supplemental benefit. If you are eligible, the benefit is automatically sent to your water or sewer utility to be applied to your utility bill.
For more information about the LIHWAP supplemental benefit visit:
Water Bill Assistance Resources
The United States Department of Health and Human Services has developed the following resources to help families and communities that need assistance with paying their water or sewer bill.
A water or sewer utility must be enrolled in LIHWAP in order for a household to be eligible for a benefit. Many, but not all, water and sewer systems accept LIHWAP payments for past due and current bills.
To confirm if your water or sewer utility is participating in LIHWAP visit:
If you have questions about LIHWAP or the LIHWAP supplemental benefit please contact the CSD toll-free customer helpline at (866) 675-6623.
The City of Weatherford Utility Billing Self Service Step-by-Step Instruction Video
FAQ
What are bill paying services?
Can I get help with my electric bill in California?
How much does liheap pay in California?
How late can you be on your electric bill before they shut it off in California?
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Days from Bill Issue Date
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Action Taken
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Day 27
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$10 late fee assessed on unpaid amounts.
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Day 36
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10-day shut-off notice sent and $15 late fee assessed.
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Day 44
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48-hour shut off notice sent.
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Day 46
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Utilities shut-off.
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How much does a utility bill payment cost?
Some utility bill-payment services incur convenience fees in the range of $2 to $3 per transaction, including those made by credit or debit cards. No such fees typically apply on auto payments, where customers sign up to have payments withdrawn on a set schedule from a checking or savings account.
What does the utility billing customer service department do?
The Utility Billing Customer Service Department performs the billing function for the convenient monthly bill you receive that may include one or more of the following, based on the location of your home: potable, sewer, irrigation, sanitation (trash), RV fees (if applicable) and your contractual Amenity Fee.
How do I contact Buckeye utility billing & customer service?
City of Buckeye Utility Billing & Customer Service Department is available to assist residents with their water, sewer and trash services. Below are links to information regarding the services provided by the city of Buckeye. If you would like to speak to a customer care representative, please call 623-349-6100.
How do I pay my Conservice Bill?
Conservice offers two primary methods for bill payment: Community Collect and Conservice Collect. Each community has opted into one or the other, for their residents. Below is an overview of each method along with links to the articles that have detailed instructions on how to make payments under each system.
How do I pay my utility bills without signing up?
For Full Instructions in PDF format for account registration and navigation CLICK HERE. Customers now have two ways to pay their bills. You will need to know your account number, and customer number. Quick Pay (Clickable Link) Allows users to make their utility payments without signing up for an account.
How do I pay my utility bill in Arizona?
The options for paying your utility bill range from making payments in person to doing so through the mail, over the internet or using cellphone apps. Arizona Public Service Co. offers a range of payment choices, including in-person at check-cashing stores and payment kiosks.