A Guide to Paying Your Utility Bill with Guardian Water & Power

Guardian Water & Power provides submetered utility billing services for properties across the United States. If your apartment, condo, or commercial space receives a utility bill from Guardian, it’s important to understand how and when payments are due. Paying on time prevents service interruptions and avoids late fees This comprehensive guide covers everything you need to know about paying your Guardian Water & Power utility bill

How Often Does Guardian Bill for Utility Usage?

Guardian Water & Power issues utility bills on a monthly basis to reflect your usage over the previous billing cycle Depending on the services provided, your bill may include charges for water, sewer, electric, gas, trash collection and other utilities

Bills are generated around the 20th of each month and typically arrive via mail or email within 5 business days. Review your new bill promptly to verify charges and note the due date

When Is Payment Due on Guardian Utility Bills?

The due date for paying your Guardian Water & Power utility bill is shown on your monthly statement. In most cases, payment is due 20 days after the bill generation date.

For example, if your bill was created on the 20th of the month, payment would be due on the 10th of the following month. However, due dates can vary, so always refer to your individual statement.

Mark your calendar with the due date as soon as you receive your bill, so the date doesn’t slip your mind. Payments received after the due date will incur late fees.

What are the Late Fees and Penalties for Overdue Bills?

Guardian Water & Power charges the following late fees on overdue utility payments:

• 10% penalty if payment is 1-30 days late
• Additional $15 late fee if payment is 31-60 days late
• Additional $15 late fee if payment is 61-90 days late
• Services subject to disconnection if 90+ days late

As you can see, the late fees add up quickly if payment is not received by the due date. Avoid penalties and service interruptions by paying your bill on time every month.

What Payment Options Does Guardian Water & Power Offer?

Guardian provides several payment options to conveniently pay your utility bill:

• Online – Pay via e-check or credit/debit card through your online account portal.
• Phone – Call Guardian at (800) 600-5447 to pay over the phone.
• Mail – Send a check or money order using the remittance stub and envelope.
• In person – Bring payment to Guardian’s office during business hours.
• Drop box – Place check or money order in the drop box at Guardian’s office.

The fastest and easiest way for most customers to pay is through Guardian’s online portal, which can be accessed at www.guardianwp.com. Here you can log in, view your bill, and make secure online payments.

What Information is Needed to Pay a Guardian Bill?

To pay your Guardian Water & Power utility bill, you will need to reference your 10-digit account number and access code.

Your account number can be found printed on your monthly statement. The access code is typically your account number again unless you customized it.

You’ll need to provide this info to log into your online account, as well as when paying over the phone or by mail. Having this information handy makes the payment process quick and simple.

Can I Pay My Guardian Utility Bill at Other Collection Points?

Guardian does not currently offer third-party bill payment locations. Payments can only be made through Guardian’s online portal, by phone, mail, in person at their office, or using the drop box.

For the most convenient experience, customers are encouraged to pay online using Guardian’s website. Otherwise, mailing your payment or dropping it off is the next best option.

When Does Guardian Offer Same-Day Service Restoration?

If your utility services provided by Guardian have been disconnected for non-payment, you may be eligible for same-day service restoration if you act quickly.

To have your utilities turned back on the same day, payment must be received Monday-Thursday before 2:00 pm local time. Payments after 2:00 pm will restore service the next business day.

This provides an incentive to pay as soon as possible if your account is past due and services have been interrupted. Just be aware service restoration same-day is not guaranteed.

What if I Cannot Pay My Bill in Full by the Due Date?

If you are ever unable to pay your full balance by the due date, contact Guardian Water & Power immediately to discuss alternative payment arrangements.

Based on your circumstances, they may be able to offer extended due dates or a payment plan to pay your outstanding balance over several months. This can help avoid disconnection while you work to get your account current.

Guardian would much rather set up a payment arrangement than disconnect your service, so reach out before your bill becomes delinquent. Be honest about your financial situation so they can find the best solution.

Can I Dispute My Bill if I Find Errors?

If you believe your Guardian utility bill contains incorrect charges, you have the right to dispute the bill and request an investigation.

First, contact Guardian as soon as possible to point out the suspected error. Provide as much detail as you can about the discrepancy.

If Guardian is unable to resolve the issue to your satisfaction, you may file a written dispute request within 10 days of receiving your bill. You will need to pay the undisputed amount by the due date while the dispute is researched.

Key Takeaways for Paying Your Guardian Utility Bill

• Monthly bills are due 20 days after generation, check statement
• Pay conveniently online or by phone, mail, or in person
• Late fees apply so pay on time to avoid penalties
• Have your 10-digit account and access code ready
• Contact Guardian immediately if you need alternate payment arrangements
• Act fast for same-day reconnection after disconnection

Paying your Guardian Water & Power utility bill on time prevents service interruptions, penalties, and credit damage. Now that you know what to expect with your monthly bill, you can pay promptly and hassle-free. Contact Guardian with any payment questions.