How to Pay Your Mountain View Utility Bill Online, by Phone, or In Person

Living in Mountain View? Then you know paying your monthly utility bill for water, sewer, trash, and other city services is a must The City of Mountain View offers Mountain View utility customers various options to pay their utility bill conveniently – online, by phone, automatic bank draft, mail, or in person

In this comprehensive guide, we’ll walk through the available payment methods so you can choose the Mountain View utility bill pay option that works best for you.

Pay Your Mountain View Utility Bill Online

The fastest and most convenient way to pay your Mountain View utility bill is online through the City of Mountain View online payment portal. Here are step-by-step instructions for paying online

Set Up an Online Account

First-time users will need to register for an online account. Have your previous utility bill handy to reference your account number, balance due, and service address.

Go to www.mountainview.gov/onlinebilling and click “Pay My Bill” then “Register for Online Access.”

Fill in all required personal and account information to set up your username and password. Be sure to pick a unique username you’ll remember.

Log In & View Your Bill

Once registered, return to www.mountainview.gov/onlinebilling and click “Pay My Bill.” Enter your new username and password to log in.

Your current account balance and amount due will be displayed. Click “View Bill” to see a detailed breakdown of all charges for the month.

Submit Payment

When ready to pay, click “Make Payment” then enter your payment amount and credit card or bank account details. You’ll receive an email confirmation once your payment is processed.

And done – with just a few clicks your Mountain View utility bill is paid online!

Pay by Phone

If you prefer to pay your Mountain View utility bill over the phone, automated payments can be made 24/7 by calling (650) 903-6300.

You’ll need your 13-digit account number and the amount due. Have a credit card or checking account ready. Follow the voice prompts to receive a confirmation number at the end.

Pay by Mail

To pay your Mountain View utility bill by mail, send a check or money order made payable to “City of Mountain View” to:

City of Mountain View
P.O. Box 7540
San Francisco, CA 94120-7540

Be sure to include the payment stub from your utility bill, write your 13-digit account number on the check, and allow 7-10 days for mail delivery.

Pay Auto-Draft

For the ultimate convenience, enroll in monthly auto-draft payments so your Mountain View utility bill gets paid automatically. This avoids late fees and free up time from manually making payments.

From the online portal, select “Auto-Pay Program” to set up recurring bank drafts on the due date from your credit card or checking account. An email reminder will be sent before each draft.

Pay in Person

You can pay your Mountain View utility bill in person at the Finance Department counter located at:

City Hall
500 Castro St.
Mountain View, CA 94041

The lobby is open Monday-Friday 8:30am-12:30pm and 1:00-5:00pm. Bring your current utility bill or know your account number. Cash, checks, money orders, and credit/debit cards are accepted.

You can also drop off a check or money order after hours in the 24-hour payment drop box located outside City Hall. Payments deposited before 8:00am will be posted with the previous day’s transactions.

Financial Assistance Programs

Mountain View offers payment assistance programs for utility customers facing financial hardship.

The Utility Rate Assistance Program provides discounted rates to income-qualifying households. Contact the City’s Community Services Agency at (650) 968-0836 to apply.

Additionally, extensions and payment plans may be available if you cannot pay on time. Call the Mountain View utility billing department at (650) 903-6300 for help.

Avoid Late Fees

Mountain View utility bills are due the 25th of each month. A 10% late penalty applies if payment is not received by the due date.

Pay on time every time by enrolling in auto-draft, scheduling reminders, or paying 5-7 days early if mailing a check. Set up account alerts through the online portal so you’re notified when a new e-bill is ready.

Avoid costly late fees and potential service disruption by keeping your Mountain View utility account in good standing. Review your various payment options like online, phone, mail, or in person to find the right fit. Reach out to the billing department if you need assistance managing payments.