Having reliable water and wastewater service from South West Water is essential for your home You want to maintain your account in good standing by paying your water bill on time every month or quarter.
This comprehensive guide will walk through all your different options for paying your South West Water bill conveniently
- Overview of South West Water
- Understanding your bill
- Ways to pay your water bill
- Paying online
- Setting up autopay
- Paying by phone
- Paying by mail
- Paying in person
- Getting payment receipts
- Checking payment history
- Avoiding late fees
- Payment plan options
- Troubleshooting issues
- Customer service contacts
Follow this step-by-step guide to pay your South West Water bill quickly and easily.
Overview of South West Water
South West Water provides clean drinking water and wastewater service to over 1.7 million customers across Cornwall, Devon, parts of Dorset and Somerset, and the Isle of Scilly.
Key facts about South West Water:
- HQ in Exeter, Devon
- Formed in 1989
- Supplies 555 million litres daily
- Over 17,000 miles of water mains
- Part of Pennon Group Plc
Now let’s go over how to pay your water bill to this major regional water utility company.
Understanding Your South West Water Bill
Your South West Water bill amount depends on:
- Fixed service charges
- Metered water usage charges
- Sewerage/surface water drainage charges
- Any special service fees
Review the bill breakdown to understand what you’re paying for. Look for ways to reduce usage and lower costs.
Ways to Pay Your South West Water Bill
South West Water offers their customers multiple options to pay water bills:
- Pay online through the website
- Pay through your bank account
- Autopay with a card or bank account
- Pay via automated phone
- Pay by mail
- Pay in person at a PayPoint location
Choose the payment method that’s most convenient for your needs.
Paying Your Water Bill Online
The quickest way to pay is through the South West Water website. Log into your account and select Pay Now.
Choose your payment amount and method. Payments process instantly with no fee.
Setting Up Autopay for Water Bills
Forget monthly payments by setting up automated payments with South West Water through:
- Your bank account – Payments withdrawn around your bill’s due date
- Your credit/debit card – Charged each billing cycle
With autopay, you pay your water bill effortlessly on time.
Paying Your Water Bill by Phone
Call the South West Water automated payment line at 0344 346 1010.
Follow the prompts to enter your account details and make a payment with your debit/credit card.
Paying by Mail
Send your check or money order payable to South West Water with your payment stub to:
South West Water
PO Box 4762
Worthing, BN11 9NT
Allow 5 business days for mailed payments to avoid late fees.
Paying Your Water Bill in Person
Take your printed bill to any PayPoint location across the South West Water service region to pay in cash.
Find your nearest PayPoint to pay in person at paypoint.com.
Getting South West Water Payment Receipts
Keep receipts and records of your South West Water payments:
- Print or save emailed receipts when paying online
- Request a receipt when paying by phone
- Get a receipt at the PayPoint when paying in cash
Checking Your Water Bill Payment History
Log into your South West Water account anytime to view:
- Payment amounts and pending payments
- Payment dates
- Payment methods used
- Current account balance
- Download statements
Monitoring your payment history helps you stay on top of your water account.
Avoid Late Fees with On-Time Payments
South West Water charges late payment fees if you miss your due date, so pay on time to avoid extra charges.
Set payment reminders and use autopay to guarantee timely payment.
Payment Plan Options with South West Water
If you’re struggling to pay your water bill on time, South West Water offers payment plans including:
- Payment Matching Plan – Pay the same amount monthly
- Payment Arrangement Plan – Agree on fixed installments
Contact customer service to discuss customized payment solutions.
Troubleshooting South West Water Bill Payment Issues
Contact South West Water immediately if you have any problems with your payment at 0344 346 1010.
Some common issues include:
- Errors processing online payments
- Payments not applied to your account
- Declined or expired cards
- Checking account changes
- Incorrect payment amounts
Don’t delay getting payment issues resolved quickly.
South West Water Customer Service Contacts
Reach South West Water customer support for billing and payment help:
- By phone at 0344 346 1010
- Email via their online contact form
- Live chat through their website
- Mail letters to their Exeter headquarters address
Their team can answer questions, take payments, and help with account management.
Paying Your Water Bill Quickly is Simple
As a South West Water customer, you have flexible options to pay your water bill online, through automated phone, by mail, or in person. Sign up for autopay, closely monitor your account, and address any payment issues promptly to avoid disruption to your essential water service.
We’re hiring! Join our team of water professionals.
The following page explains the details of your bill. If you are interested in signing up for paperless billing via MyGSWater, please click here to enroll.
The water meter reads like an automobile odometer. Instead of miles, it measures cubic feet of water. Each cubic foot is equal to 7.48 gallons of water. Customers are charged for each hundred cubic feet (Ccf), or 748 gallons.
In the illustration below, the numbers under the words “CUBIC FEET” reflect the total number of cubic feet of water recorded since the meter was installed. Because our charge is based on units of 100 cubic feet (Ccf), the meter reader discards the last two numbers with the black background. So the current reading would be 817.
Struggling To Pay Your Bill – Andrew’s story
Does Southwest Regional Water District accept e-check?
Southwest Regional Water District accepts payment by E-check.. There is no fee to pay by E-check. We also accept MasterCard, Visa and Discover. There is a $2.80 nonrefundable service fee per transaction and a limit of $400 per transaction. Effective February 18, 2023, the credit card fee will increase to $2.95 per transaction.
How do I pay my bill online?
If you wish, you can pay your bill from your account screen or from the Bulletin Board screen. You will need your company ID 7201512 and the last 8 digits of your account number off your bill. When you sign up for Online Billing Services you will receive a monthly email notification when your bill is ready for viewing.
How do I make a Quick Pay payment?
If you are registered, you can login and select Quick pay, enter the amount you would like to pay and follow the instructions. If you pay by Direct Debit, Standing Order or Instalments please let us know if you make an extra payment as this may affect your payment plan.
How much is a utility service fee in Butler County?
There is a $2.80 nonrefundable service fee per transaction and a limit of $400 per transaction. Effective February 18, 2023, the credit card fee will increase to $2.95 per transaction. Butler County residents may be eligible for emergency utility assistance through Supports to Encourage Low-Income Families. Eligibility is based upon income.