If you’re a resident of Baltimore County you receive your water service from the city of Baltimore. Paying your water bill to the city is easy with multiple options available. Read on to learn the different ways Baltimore County residents can pay their water bills conveniently and on time each billing cycle.
Online Payment
The fastest and most convenient way to pay your Baltimore County water bill is online. The city offers an online payment portal where you can view your account details and make secure payments by credit/debit card or e-check.
To pay online, go to paybaltimorecitygov/water and click on “Pay Water Bill”. You’ll need to enter your 13-digit account number from your water bill statement. The portal allows one-time payments or recurring autopay setup.
Online payments are posted to your account instantly, helping you avoid late fees. You’ll receive an emailed receipt for your records. Paying online saves time and gives 24/7 access from your computer or mobile device.
Pay by Phone
Another way to pay your Baltimore water bill without leaving home is through the automated phone payment system. Call 410-396-5398 anytime day or night to make a payment by credit/debit card or e-check.
When prompted, enter your 13-digit account number along with your payment details The automated system is available 24 hours a day, 7 days a week for your convenience. Phone payments are quick and easy and help avoid the hassle of mailing payments
Pay by Mail
If you prefer, you can mail your water bill payment the old fashioned way. The city of Baltimore provides return payment envelopes with each mailed statement. Simply write a check or money order for the amount due, enclose it in the envelope, and drop it in the mail.
Be sure to mail your payment at least 5 business days before the due date listed on your statement to ensure it’s received on time. Also include your remittance slip and write your account number on your check or money order. This helps payments get applied properly.
Pay In-Person
For residents who want to hand-deliver their water bill payment, the city offers several walk-in payment locations:
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Abel Wolman Municipal Building – 200 N. Holliday St, Baltimore, MD 21202
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Northeast Revenue Collections – 7501 Belair Rd, Baltimore, MD 21236
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Northwest Revenue Collections – 4501 Reistertown Rd, Baltimore, MD 21215
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Southeast Collections – 3420 Eastern Ave, Baltimore, MD 21224
At these locations you can pay by cash, check, or money order. Most are open Monday through Friday from 8:30am to 4:30pm. Bring your water bill or know your account number when visiting.
Authorize Recurring Payments
For ultimate convenience, enroll in the city’s recurring payment program. This authorizes your water bill payment to be automatically deducted from your bank account or charged to your credit/debit card each billing cycle.
You can enroll for recurring payments through the online portal or by submitting an authorization form by mail or at a walk-in location. Once set up, you don’t have to do anything – the payments happen automatically on the due date.
Avoid Late Fees
To avoid getting hit with late fees on your water bill, make sure to pay the total due by the due date listed on your statement each month. Baltimore charges a 1.5% late fee on past due balances.
Paying late can also negatively impact your credit score. Set payment reminders and allow mailing time to ensure your payment arrives by the due date. Contact the city immediately if you anticipate difficulty paying on time.
Payment Assistance Programs
If you’re experiencing financial hardship and are struggling to pay your water bill, Baltimore offers programs that may be able to help, including:
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Bill Discount Program – Offers reduced rates for low income residents
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Water4All – Helps with past due balances for those impacted by COVID-19
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Senior Citizen Water Discount – Reduced rates for residents 65+ who meet income criteria
Contact the city’s billing department to ask about applying for these money-saving programs if eligible. They can help ease the burden of water expenses.
Paying your Baltimore County water bill is fast and hassle-free when you use one of the many payment options available. You can pay online 24/7, over the phone, by mail or at authorized walk-in locations. Reach out to the city if you have any billing questions or need help managing payments. Keep your account in good standing by paying on time each month.
ELIGIBILITY FOR CHARGE ADJUSTMENTS
Depending on whether the leak is inside the dwelling or business, or outside between the meter and the structure, call Baltimore City to see if an adjustment can be made on your water bill.
For your Sewer Service charge, only leaks from water that did not go to sewer may be considered for an adjustment if repaired by a licensed plumber. Inside leaks like running toilets or dripping faucets are not eligible for an adjustment to the Sewer Service charge, because the water went through the sewer system and therefore incurred the cost of transporting it and cleaning it.
The water distribution charge is a flat annual fee billed on the July 1 Property Tax bill that provides funds for repairs and maintenance of major facilities such as pumping stations, transmission mains and storage facilities. Charges are determined by the size of the meter servicing the property. Rates vary based on the property type.
This charge begins when the water meter is applied for in the Department of Permits, Approvals and Inspections. It is an annual user fee and can only be removed once an application to abandon the meter has been processed by the Department of Permits, Approvals and Inspections.
The annual Water Distribution Charge and quarterly water bills (regarding usage) are not the same. Baltimore City sends water bills to all customers that are connected to the public water system, even if you live in Baltimore County.
If you have an inquiry about your water bill, call Baltimore City at 410-396-5398.
WELLS CONNECTED TO THE PUBLIC SEWER SYSTEM
Baltimore County charges those on well and public sewer based on the plumbing fixtures on the property. The permit that was obtained when these fixtures were installed is the basis for this charge.
Running toilets, dripping faucets or leaking pipes could be some of the causes of higher water use.
Since the water flows down the sewer, leaking toilets dont necessarily leave any signs of a leak until you get the bill. The average leaky toilet can waste about 200 gallons of water per day. Thats over 72,000 gallons a year (over $248 on your water bill and $755 in sewer service costs for a residential customer) for just one leaking toilet. The United States Geologic Survey (USGS) provides an interesting drip calculator to help you see how much water a dripping faucet wastes.
Property owners are urged to review their quarterly water bills from Baltimore City. If your water bill starts to look higher than normal, one of these issues may be the cause. We have provided some information to help show how much water is used and some examples on how to conserve your usage.
For a family of four, the average Sewer Service charge is $1,223.00. This is based on 156 units of water used in a calendar year. A unit is based on 100 cubic feet of water or 748 gallons.
Your quarterly usage can be found on your water bill from Baltimore City.
Commercial and Industrial charges can vary based on the type of business. A hair salon would expect to use more water and have a higher charge than an accounting office.
If your plumbing fixtures are leaking, such as a running toilet, or a dripping faucet—fix it as soon as possible. Not only does your water bill increase but your annual Sewer Service charge will go up. The water you use is what your Sewer Service charge is based on. Learn more about how drips and leaks affect your water usage.
Baltimore County to true up $3M in water bill balances with city
FAQ
Where can I pay my water bill in Baltimore?
Do Baltimore County residents pay a water bill?
What is the phone number for the Baltimore County water bill?
Is Baltimore City water bill monthly?
Will Baltimore City water bills be sent out?
The bills being sent out will cover water/sewer/stormwater charges for April, May, June and July in Baltimore City and for Baltimore County. Some major sticker shock is expected. The City of Baltimore’s water billing system is now fully operational.
How do I contact Baltimore City about my water bill?
If you have an inquiry about your water bill, call Baltimore City at 410-396-5398. Water and sewer benefit assessments, authorized by Baltimore County Code 2015, Section 20-3-201, are levied on all properties within the Metropolitan District, improved and unimproved, to recover the construction costs of installing water and sewer mains.
Will Baltimore City water bills increase in July?
Baltimore City water bills will also reflect a July 1 rate increase, approved by the Board of Estimates in January, DPW added. Late fees have been waived until November 2019, due to the inconvenience.
Does Baltimore County offer government services online?
Baltimore County is pleased to provide government services and resources online, 24 hours a day, seven days a week. Using this system, Baltimore County residents can process: Most of the online services offered by Baltimore County require login for security reasons.
How is water charged in Baltimore County?
Most properties are charged based on the volume of water used. Your water bill shows the number of units used in a quarterly period. A unit equals 100 cubic feet of water, or 748 gallons. Rates vary based on the property type. Baltimore County charges those on well and public sewer based on the plumbing fixtures on the property.
Does Baltimore County have a water advisory?
On September 28, the Baltimore City Department of Public Works issued a water advisory for a portion of the region’s water system, including parts of Baltimore County. More information is available from the Baltimore City Department of Public Works. Baltimore City is responsible for the water service in Baltimore County.